Enterprise Rent-A-Car

Friendly Pro guys very easy to deal with them they takes care of me so far thank you guys for the Pro services.

I use this location a lot, I never had a problem with them at all. They’re always nice, friendly, and respectful. I pay more to get cars from this location, rather than dealing with other locations/​companies.

I was literally discriminated against and refused the rental car while I provided an out of state drivers license and a card. Granted in other occasions my debit card have worked before. A refusal of your service cause major issues in the beginning of a weekend getaway and a family being disappointed… Your policies literally suck!!! and I will NEVER WILL USE ENTERPRISE RENT A CAR AGAIN I will pay more with your competitors any day for the rest of my life… Btw I do not own a credit card because we do not believe in debt!!!

One of the best that I’ve been to. I rented a car last Friday and the young woman that helped me (Lindsay) was wonderful ! She had a great attitude, great customer service and maximized the best results for my time with the rental.
I have been to other Enterprise’s and received poor customer service (like they were mad that I was there to spend money) but I was very impressed with this one. This wasn’t my first time renting from this particular location but it will probably be the only one I rent from moving forward. I was having a bit of an irritating afternoon and Lindsay’s warm, friendliness made me forget how frustrated I had been only minutes earlier. Great job guys, everyone is great and the water was right on time!

Service was slow at check-​in and even slower at check-​out. This location has a very small parking lot making pick-​up and drop-​off fairly hectic and confusing. Employees are great, however, which prompted me to rate at 3 stars rather than 2.

Rent from this location a fair amount. I do not use the pick-​up/​drop off often.
The variety of vehicles has always been good. They seem well maintained.
Prices do vary by holiday, season and special events. They look for the best price for my needs, no surprises and they don’t oversell all of the insurance and upgrades.
They will also give you the best car option available.
My latest vehicle was not as cleaned as I would have liked.
Check your fuel levels.

Worst customer service ever. Use any other nearby enterprise besides this one. I visited this location twice trying to swap out a vehicle that I have for a long term rental, having called prior to each visit only to arrive to limited or no availability. The customer service representative at this location were beyond less than helpful.

The service was great and the employees were very friendly! They even looked over the fact I was one hour late returning the vehicle! The car was for a eight hour trip to Atlanta and back and the ride was smooth and comfortable.

I chose this location based on the availability of cars… but won’t make that mistake again. I actually will likely not rent from enterprise again. I rented a car to drive to Florida… a 17 hour trip with two kids. Seemed like a nice newer car. They didn’t give us that «free» upgrade that they promise… but the car was fine. The car had two «lighter» plugs and one USB. One of the lighter plugs was used for my GPS since I have never made this drive before and needed to rely on it. When our phones started to die we plugged into the USB port only to find out it wasn’t working. So we had a lighter charger and plugged that into the other lighter port… again to find out it wasn’t working. So I am on a 17 hour trip now with two children and no way to charge my phone and use my GPS at the same time.
When I got to my destination… I called the enterprise that was about 10 minutes from where we were staying. They informed me that if I had an issue with the car and wanted to turn it in, I would have to drive 1 to 1.5 hours out of my way to an airport to exchange the car. Never even considering the safety of the driver or passengers not having a phone in case of an emergency.
When I turned the car I told them what had happened and they also felt is was no big deal. Unfortunately I didn’t feel the same way. I was driving through the night, through states, cities, etc. that I did not know without a phone or a GPS… I would have to decide at the time which to use if I needed one.
Enterprise is supposed to be the rental place that «picks you up» yet no one offered to come exchange the car for us. They just made the experience more and more of a hassle. They did give me a whole 10% off the bill after I complained and said I would not use them again. Wow.