Hyatt Carmel Highlands

It’s an older property, but the rooms are nicely updated with plenty of amenities. Fully appointed galley kitchen, living room with a queen sleeper, king bed and jacuzzi/​shower bathroom. The coastal views are amazing. Only drawback is that there are a lot of stairs to navigate as the property is built on a hill side. Not sure if there are ADA rooms, so definitely ask if you require it.

If you drive a Lexus, and are over 50, you’ll love it here! If you’re on your honeymoon and want seclusion, check out this gem. If you want solitude, simplicity, elegance, and an ocean view, look no further. Even if you have kids, you’ll enjoy it here! :)
We had the privilege of staying here on a time share promo. $ 159 for 2 nights, with a $ 50 resort credit. Stellar deal! Legit!
We stayed in room 425, which was a two story unit, with a king bed upstairs, and a comfortable double pull out sofa downstairs. Small kitchenette with a dishwasher, stove, microwave, full size fridge; stocked w/​dishes, cooking pots and pans, utensils.
The best part of the room– the view! I requested an ocean view (on the advice on my Mom, who stayed here last year). Was told this was a ‘partial ocean view.’ Still, amazing views from the top floor. Surrounded by the cypress trees, it felt like we were staying in a tree house. Loved the wood, simplicity and class of the furnishings. Definitely ‘Carmel,’ and a bit of an eco feel, like a lodge we stayed at in B. C and Bainbridge Island. Loved the complimentary binoculars in the room. Kept looking for spawning whales, and hallucinating that I’d see them.
Surprised we didn’t burn the unit down, as the kids were mesmerized by the fire place, with complimentary wood, kindling, matches and newspaper. All you need to start a fire! :)
We stayed over Memorial Day week-​end. Going to the hotel on Sat wasn’t a problem, but the traffic leaving towards ‘the city,’ (Carmel or Monterey) was crazy! 30 – 50 minutes to go about 3 miles.
Hints:
— If you’re staying over a busy week-​end, stock up at Safeway, a few minutes from the hotel. Pick up stuff for s’mores at any of the local stores (CVS, Safeway, etc). There are no stores/​restaurants South of the hotel, so pick up anything you need before you arrive. There is a small gas station/​mini mart, that has some goodies, and saved us an hour trip to town w/​the traffic.
— Hike Pt. Lobos. You can see it from the hotel. It’s beautiful, amazing and scenic. Lots of trails for various levels.
— Hit up the local bakeries. We enjoyed Lafayette Bakery, near the Safeway complex, just a few minutes from the hotel (without traffic).
— Free bicycles on the property. While we didn’t take advantage of this, since we had littles in tow, would be fun.
Free parking– always a plus.
If you’re lucky enough to score a promo deal, don’t hesitate in enjoying this special property.

*Someone hacked the previous Review.
The views are beautiful! Sounds of the Ocean at night and at dawn while you sleep (the kind found on Sleep Apps). It was SO peaceful at night! Some of the best sleep I’ve gotten in over a month. Also CA Market Place has freshly prepared seafood. The Hotel also gave complimentary passes for Breakfast for inconveniences incurred + that was yummy, too.
I must admit that having the Hotel pay the difference for a Mini-​SUV instead of a Compact Car Rental is above and beyond and what I would hope to expect from a Luxury Hotel. It was an error on the part of the Hotel, and thus the compensation felt Just. The Hotel tried to make up for every errors and discourteous staff. Extra reward points and reduced rates was MUCH appreciated and does make up for some of the glaring offenses. Breakfast coupons were a bonus + necessary. Everything is too far. Ordering Dinner is one thing, but breakfast had to be on the Property.
My stay began with Sexual Harassment and almost ended the same way. Wedding guests who are single beware. The valet can be a little frightening. Check IN & check out were uncomfortable and strenuous. I didn’t get extra privacy and time needed to organize and pack up for a smooth exit — unexpected interruptions like the Maid service coming at the exact time I was scheduled to leave, and a Valet showing up earlier than expected was stressful. Valet ignored hyperventilating and walked away after stating his work was done.
The Mgr compensated my stay admirably: I was very upset and wanted to leave ASAP, and didn’t recognize how bad traffic would be and didn’t do my Health Justice. I was offered a Suite at a reduced rate, and Mgmt took me to my RM directly that last night so I wouldn’t have to deal w/​Valet (same man.)
Also the Mgr made sure I had a reservation inside at CA Market Place WITH lunch — I asked for lunch — my food had gone bad while I was getting packed to leave. Had I continued reacting to sexual harassment earlier, and not listened to the Mgr being extremely reasonable and recommending a sit down Lunch — I would have gotten even more sick! I had been recovering from a HeartAttack + hyperventilating was a sign that I was overworking my Heart. Furthermore, severe Traffic in Carmel + Memorial Day weekend meant everything was sold out. Same Mgr not only gave me the only room left (handicapped) but also gave me an Affordable Rate! It was a Suite! With so much space and high ceilings and a jetted tub and quiet. It was what I needed and didn’t know to ask for. The reduced + affordable rate for the night made it worthwhile. I only wish I had BettyCrocker’s Oatmeal Chocolate Chip to bake.
At the time, I was very taken aback at condescendingly being told I could not eat at the closed restaurant in the Main Lobby because it was «inappropriate» to have outside food despite 1) being a guest at the hotel, 2) after hours when guests were scant and far between and no one would have noticed or cared, and 3) other areas in the main lounge were too crowded and noisy from dancing and live music. I was clear I was uncomfortable sitting in a Bar area at the Hotel. I was on a working «vacation” — not there to make myself «available.» Plus, I’m Muslim. a Scholar, and don’t drink. CA MarketPlace and their Staff made up for the bad experience at the Main Lobby’s restaurant and rude comments.
Laundry wasn’t large enough even if it was complimentary. Other guests took my Clothes/​Leather Travel bag out of the Dryer. My iPad was in a damp bag and didn’t trust Mgmt w/​another try. I also have to state that bc of Traffic, the same Mgr put my Laundry into the dryer. Uncomfortable, however, completely grateful Mgmt would think of that detail! Had that last room been unavailable — that small act would have saved me an extra hour of driving that weekend.
Hotel Mgr made the stay better, and compensated for what went wrong. SO grateful for Sat’s Mgr and Sat night stay! Otherwise, I would have gotten more sick and would have overspent beyond my budget for that weekend. Area MOTELS (some of the worst places) were charging the same rate as the Hyatt in Carmel! That night air + the ocean! And views. Such a lovely place to rest. Great fitness center, too.

I’ve stayed at the Hyatt Carmel Highlands about 4 times in the past 15 years and I think it’s a spectacular place. So let the record show that I just LOVE this place. Nothing feels more magical than checking into your hotel and while you wait for the room to be prepped, you can sip a cocktail in their beautiful lounge while watching the whales in the distance. So enchanting.
My husband and I were there for our honeymoon in May and out of all my visits I’ve had at this location — this one was my least favorite. If I could rate that specific experience, I would have to give this place 3 stars, but since the past experiences have been at a 5 — I decided to split the difference and give this place 4 stars.
We felt the service was sorely lacking this time, but mostly because it felt like the place was under staffed. It took ages to valet our car and have our bags brought to the room. And again when we checked out, it was a very long process to leave (almost a hour) and we were anxious to be on the road to continue our honeymoon adventures.
The front desk wasn’t as attentive as usual, and dare I say– weren’t that friendly, which is weird because it’s been so wonderful in the past. We called to inquire about a picnic basket and were literally put on hold for about 20mins. When we brought this to the manger’s attention — he could honestly care less.
We specifically chose this place to enjoy our honeymoon as it has been a place where you feel special, and left feeling very disappointed. With that being said, I hope our last visit wasn’t an indication that things are going south for this beautiful hotel. I’m not sure if we will be coming back — might be time to check out other hotels in the area.

I am so happy I made the choice of staying at the Hyatt Carmel Highlands. The property is situated overlooking the Big Sur. Our room had an ocean view which made it perfect to sit outside the balcony and take in the breathtaking views. The room had a wood burning fire place. Being from Miami and not having use of a fireplace this was a treat. We had dinner at Pacific’s Edge which also has spectacular views. Try and make reservations right before sunset so you can see the great views. I was pleasantly surprised that the food and service matched the beauty of the property. I had the halibut with risotto which was perfectly executed. The other dish was the New York Strip which was also very good. For dessert we had the chocolate bread pudding which was light in comparison to other bread puddings. The bread utilized for the bread pudding was a croissant which did not make it as dense as other bread puddings. The service, view and impeccable food made for a perfect evening. The other restaurant was the California Market which offers breakfast and lunch. Again a spectacular dining experience with spectaculars views of the Big Sur, pool and Highland’s beautiful landscaping. The property not only has great views, but also has many features which gives it a great ambiance. Sitting areas with two oversized fireplaces and outside river rock streams also contribute to making the Hyatt Carmel Highlands a world class hotel.

We’ve dined here at both the Pacific Edge (which has absolutely breathtaking views btw) and the California Market.
This past weekend decided to stay out in Carmel for an evening while visiting the Monterey Bay Aquarium and as Hyatt members, we chose this gorgeous establishment from the previous dining experiences we’ve had. We also have stayed at the inn next door, Tickle Me Pink and had a wonderful time so staying at the Carmel Highlands is what I thought would be an upgrade.
Everything was pleasant and on point, from the complimentary glass of Prosecco at check in to the ride to our room from their lovely bellman – I forget his name… a very energetic, sweet, happy elder Filipino gentleman to the absolutely breathtaking ocean view from inside our room.
I intended to write a 5 star review but unfortunately, the bed was soooo hard and uncomfortable, I could not sleep last night. I tossed and turned all night and as of this morning, my lower back is sore and I have neck cramps from the lack of fluff in their pillows.
So yes, while my experience overall was fantastic, I feel it isn’t accurate to give a stellar review without relaying the fact that, while you’ll enjoy everything about this gem, the price you’ll pay is lack of sleep. :(
***Update: After writing this review, my husband shared with me, «We should get a stiffer mattress like the one at Hyatt» because he apparently, slept so well.
I thought: «Really?! I just gave The Carmel Highlands a 3 star review because I couldn’t sleep all night!!!» He laughed and thought I was absurd.
I realized everyone has different preferences so it’s unfair to knock 2 stars down due to my own personal likes and dislikes.
Since the hub hub had no qualms, I’ll meet between that 3 and 5 and give it a solid 4!

What can I say all you would expect from Hyatt and more, the views the staff the fire place all around was great. My wife and I had different plans and we settled here wow what a great choice for my birthday we were only here two nights last weekend more time is needed to truly appreciate the beauty that the Hyatt Highlands Inn has to offer. Even though a minor mishap with the adjustable shower head falling off on to my wives foot, the front desk was quick to fix the situation and as mad as I can get my wife was addiment about not ruining the beautiful weekend over this, the front desk even offered to send for first aid treatment, will we return yes how soon sooner then later the beauty of Carmel awaits .
(Seeing that management responds to Unilocal reviews still have not heard back from the hotel about the shower head that broke off and hit my wifes foot)

Stayed here many years ago and found it to be a memorable pampered stay with a view that captures the essence of the Pacific west coast.
Returned for a friend’s wedding recently. Had lunch and dinner at the hotel. The food was fabulous! The fish perfectly prepared. The staff was helpful and pleasant.
Lunch was at their Market Café which is located on the side patio of the hotel. It had a more casual feel than the formal dining room. It still has a nice view though. It has longer hours than the formal dining room. I had a Caesar salad that was quite large. I only complete ½ of it. The grilled cheese sandwich had bacon and tomatoes nestled between the bread as well making it a mouthwatering meal.
The formal dining area as a little over 180 degree view of the coastline. Really quite stunning when you are dining there on the window side.

This place is ok. I think it’s super overrated. The beds, were ok. I was expecting something more comfy for this price range. The pillows just shouldn’t exist because they’re so flat. I ended up using one of their robes as a «pillow». After the pillows my next biggest complaint is the serious road noise?! Next it’s the lack of sound proofing. All the rooms are stacked and the floors are super squeaky. I tried to be considerate and walk lightly. Other people not so much…
I think it’s a little ironic there’s plaques about conservation around the room and there sits the K-​cup monster. We are somewhat local so I’m all about conserving water and resources. That’s why there’s no K-​cup machine on my counter.
The maid I met was nice. The main lobby building is cool and very pretty. Just the rooms are old, seriously overpriced and overrated. We sat through a presentation on ownership. Because we’ve pondered that before. They charge you, and ever one else who owns, $ 1700 a year for home owners fees. Maybe they need to use some of that! Time for some serious updating. Start with new beds and pillows!
Must have missed that BYOP (bring your own pillow) notice when we booked!

I would have given this place a 2 star but considering the room rate I just couldn’t. I simply can’t understand any high rating for this place. First, the staff and valet service are very good, it ends there. This hotel is by the ocean, that is fine but the units are all on top of each other, beautiful view of ocean but trying to get to the ocean is a pain, these rooms are very expensive and for $ 500 a night you would think the room would be great, roomy, and full of amenities. Look at the pics, furniture old and scratched, chair in room very used and bed at best average, parking was up a steep hill from the room. Room had a fireplace with unlimited wood, heck for the price they should have come in and started the fire. Stains on deck and deck furniture, peeling paint in the rooms, small bathroom. Overall it could not come close to the room I had the previous day for one-​fifth the price at the Courtyard in Oxnard. I was really hoping for a wonderful, pampered evening and that never happened, this is the most over rated hotel I’ve ever stayed at, nothing special at all except the disappointment. Oh yes, movies on tv ON DEMAND you must pay for $ 7. Will post photos soon

This hotel is on the pricey side but I highly recommend it if you want a great location and lots of romance. It’s perfect! The view is beautiful and breakfast at the restaurant is great, as well.

The Hyatt Carmel Highlands is an excellent hotel as well as an amazing venue to have a wedding.
As a Wedding Planner, I had a client who was searching for a venue with an ocean view. I searched from Northern California all the way to Big Sur for a venue that would meet my client’s high expectations. Of all locations, hands down, the Hyatt Carmel Highlands Inn was the absolute nicest venue with the best view on the coast. The view from the ceremony area is quite dramatic with the ocean waves crashing on the rocks right across the street. The Ceremony area is set way above street level so as a result, the view is spectacular. The weather in Carmel cannot be beat. Even in the supposedly worse month of February, the weather was absolutely gorgeous on the day of the wedding and being outdoors was not a problem at all.
The reception rooms are also quite nice and the staff at the venue, especially Shelly Rodriguez was super accommodating, and gracious to me and all of my client’s vendors. This is not always the case with other venues. I can honestly say working with Shelly has been the best experience I have ever had at a venue. The requirements at the Hyatt were not overwhelming. As a Wedding Planner, I usually hear more about what cannot be done at a venue, rather than trying to accommodate the wishes of my clients. Not so with the Hyatt Carmel Highlands. They truly care about their client’s experience and wish to make the wedding truly the best experience of the couple’s lives.
This hotel is excellent even for corporate events, and getaways if you are in the Carmel area. The rooms are very modern with amazing views. The lobby area is really elegant. They usually have a piano player or band in the evenings play for the guests. There is an amazing little café, with outdoor seating in which even the locals come for breakfast and lunch, so you know it is good! Their restaurant is fabulous as well, with an amazing view.
I would highly recommend the Hyatt Carmel Highlands for your next visit to the Carmel area!

The only reason I’m giving this place 2 stars is for the ocean view. Otherwise it would’ve received one star. As we approached the entrance, we realized it was entirely stairs and there was no elevator in sight. We were then given a room where we had to walk up another three flights of stairs, again with no elevator. We soon realized the entire hotel is stairs with no other way of getting up and down. Considering it was almost all old people staying there, I’m surprised they haven’t updated this problem yet. Whether it is to the restaurant, bar, breakfast area, or room – tons of stairs! The bar menu and restaurant menu leave much to be desired. The «private deck» and indoor floors were worn out and creaky. It sounded like the person staying above us was slamming things on the ground. We could hear every movement. For a hotel that charges so much per night, I would’ve expected nicer, quieter rooms. The worst thing was that each morning we woke up, there was sand or dirt in the bottom of the sink. Do not drink the water!!! My husband and I wish we would have stayed in downtown Monterey instead. They glorify and photoshop the photos to make it appear like an amazing hotel but when you arrive you feel like you’re at an old outdated apartment complex.

Review is for a Friday-​Sunday stay in November 2015.
I’ll start with what went well:
1. Awesome view. Stayed in one of their Ocean view king rooms with a private balcony. Gives you a private ocean villa experience while still having all the traditional hotel benefits. Having a real wood fireplace enhanced the experience, no fake/​gas fire.
2. Location. 10 minute drive to Camel by the sea, quaint seaside town, lots of small boutique shops, nice restaurants. 5 minute drive to Point Lobos national park. 30 – 40 minute drive to Big Sur.
And what didn’t go so well:
1. Valet. After a 7 hour drive from Los Angeles me and my partner just wanted to collapse in bed. We pulled up to the front of the hotel, to who i assumed was the valet. Usually valets actually approach the vehicle, this gentleman didn’t, just stood there. Now I’m thinking he wasn’t so i pull up to him and ask where the valet was. He points me back down the road towards a parking area. Turns out that area wasn’t the valet and just a parking area. So anyway, we grab all our bags and have to carry them back up to the hotel where i see the same gentleman valeting another car. WTF? Unfortunately this first impression set the mood.
2. Front desk. After mentioning the above experience at check-​in the reply i received was less than satisfactory. Essentially i was indirectly called a liar, and that their valets would never not offer to park a car or direct a guest to the car park. I was literally floored that there was no attempt made to appease a guest who had just driven for almost 8 hours. Instead my story was questioned, and essentially was being accused of lying.
3. Dinner. That same night we just wanted to eat and sleep so we headed to the hotel’s Pacific’s Edge restaurant after dropping our bags off. Their sole vegetarian options were Wild Mushroom Soup to start, and Wild Mushroom Ravioli as a main course. That was it. I can only assume their chef is lazy and/​or hates vegetarians. Considering they bill this restaurant as «innovative» and «award-​winning» i expected better, it was medicore and seemed its sole purpose was to increase their profit margins. I’d recommend the 10 minute drive (or Über/​Lyft/​Taxi) to Carmel, significantly better dining options.
Summary: What’s sad is that my experience could’ve easily have been so different. it’s not hard to valet a car, its not hard to help someone with their bags when they pull up to a hotel. Its not hard to appease someone after a negative first impression. Its not hard to offer a variety of vegetarian options. For $ 500+/night i expected better.

Eons ago, while driving the California coast with my Pop, he pointed out this property and I made a mental note to stay there someday. Where it sits and how it’s situated make for a stunner of a site with ocean views a reality from every room. That said, I’ve never been one to throw down $ 400 (garden view) — $ 650 (ocean view) per night for lodging and that’s what rooms here run.
Unless…
Courtesy of Hyatt Residence Club you can stay here for 2 nights/​3 days for a fee of $ 79/​night and you probably already know the catch: Your attendance (along with that of your significant other) is required to sit through a 90-​minute timeshare presentation after which you’ll be gifted with a $ 100 certificate to spend at the resort’s restaurants, bars, and/​or gift shop.
In my life, prior to this, I’ve attended 2 timeshare presentations, one from the Marriott and one from a horrible little no-​name development. The Marriott presented a high-​quality, attractive product and, though I didn’t purchase and never would (horrible investment, as are all timeshares), I was intrigued by their offering. Hyatt’s offering is similarly attractive and the sales pitch is low-​key. If you’re willing to spare 90 minutes this is a great way to experience this dream property. I received my invitation through the mail but this site might help you snag an invitation of your own:
.
Upon check-​in I was offered my choice of ocean-​view rooms and opted for the 2-​story townhouse (generally about $ 650/​night). It had a drop-​dead gorgeous view of the ocean and Yankee Point, especially from the second floor bedroom.
At this price point I expect luxury and, while the property is very nice and the staff very professional and welcoming, the room accommodations stop a wee bit short of being truly luxurious. The townhouse rooms are very spacious and the bedding quite plush but the chairs and couches are not and I had some other small gripes about things like the coffee maker, the coffee (blech), confusing shower nozzles (which lead to wasted water), and the sheer volume of light switches in the unit. Silly stuff, really, and nothing to complain about at $ 79/​night but at $ 650? Probably not either.
With an in-​room jacuzzi tub, strong wi-​fi, a pool, hot tub, and 2 restaurants with stunning ocean views you might be tempted never to leave the property.
This Hyatt has 98 units dedicated to the Hyatt Residence Club (aka timeshare) and the remainder are available as standard Hyatt hotel rooms (or maybe it’s the opposite). It’s a serene, classy location, quiet, and very upscale. It’s a great place from which to home-​base your adult (kid-​free) vacation. I’ll probably never have the chance or reason to stay here again but satisfying my curiosity on the cheap well sated my desire.
At $ 650 per night I’d never be a candidate for this hotel but if that’s the way you roll this isn’t a bad option.

Had a wonderful Anniversary get away with the family at this beautiful location. I am a big fan of the Hyatt. Deniece Vowelle was so helpful and wonderful! Thank you Deniece was all your wonderful information.
We loved the ocean view from the room, the fire place and the hot tub in the room.
Thank you for a wonderful get away.

If anyone tries to convince you to purchase the timeshare for this place DON’T do it! This is the biggest money pit scam! Big huge waste of $$. Annual dues alone would pay for one week not to mention the thousands of $$ they try to convince you to spend.
Sales people LIED to me and told me I could transfer my «points» to Gold Passport where we could get a room for 5,000 points per night… TOTAL LIE.
Rooms are also outdated.

The weather is always nice, usually stay here 3 or 4 times a year. Nice restaurant, with great view’s.Sunset is the the best time. Love the fireplace (endless wood).great views from almost any room. enjoy opening the patio door at night & listening to the ocean.
Several hot tubs on the property, centrally located. music in the lounge mid week. wine tasting for the owners every Thursday.

Found their staff on the phone rude and unhelpful. I get that I’m trying to book at the last minute, but please don’t try to make me feel stupid («I mean, these are timeshares…») or insolvent («Do you want time to think about it? It’s going to be $ 850 and if I book now it’s not refundable»).
Would rather stay home than hang out with these jerks.

This hotel is gorgeous!!! We had an ocean view room. There are fireplaces in the rooms that use real wood. It was so nice to have a crackling fire. We had dinner and drinks at the Lobby bar. We split a burger that was really good! They also offer champagne at check in which is always a nice surprise

We pulled in just as the sun was setting. The restaurant and lounge view is breathtaking. It’s a very cozy lobby — you can smell the fire burning. We got prosecco as we were checking in. The lobby is up a flight of stairs.
We had a partial oceanview room that was a few minutes walk from the lobby. It was our anniversary so they also surprised us with a bottle of prosecco and chocolate covered strawberries!
Pros:
Food — We had dinner at the lounge (the restaurant was pricier and we hadn’t made reservations) and it was excellent. I can’t remember the last time I had such good lounge food. In fact, the steak beats steak from a steakhouse in Diplomat, FL! We also got room service. I got chicken over greens and mashed potatoes. Everything was delicious. You can also get coffee to go at the breakfast restaurant. We also ate here and I recommend the dungeness crab benedict.
View — The view is amazing. Aside from the sunset view from lounge and restaurant/​bar, we sat near the window during breakfast and sat whale spouts periodically. It was too chilly for us to lounge in the chairs outside of our room.
Location — very central. We drove down to Julia Pfeiffer one day. That was as far south as we went this trip.
Value — I booked using cash and points. I think there was a resort fee here. Valet is free/​included, which was convenient. If we called for our car and walked over to the circle, the car was ready. They also helped us cart over to our hotel building.
In comparison with the Hyatt Regency in SF there were barely any kids here.
Cons:
Soundproofing. On the first night, it was clear that we would hear every step the occupants above us would take. On the second night, it got worse because a toddler was staying next door. Also, the oceanview room upstairs had their shades up one morning — if your window is near a walkway/​staircase, best let the shade down if you want privacy!

Romantic and sumptuous. We just enjoyed our first wedding anniversary dinner here.
We also held our lovely wedding reception here, as well. Cold, but the fire was roaring and the winter sunset view was all the wedding décor anyone could want. Our lovely red roses and table décor paled to the show mother nature put on for our guests and our first day as husband and wife.
We repeated our wedding food, ordering the exquisite filet minon, pomegranate martinis matched the sunset.
We mentioned it was our anniversary and that we’d had our reception there… the manager brought us each a fabulous crème brulle one might weep for… order it. Order it.
It was… perfect.
If you are lucky enough to be there when Lee Durley is singing… stay. He’s totally old school and so what. Great music, joyful sounds are timeless.
If you are 22 or 92, this spot is a slice of heaven.
Our honeymoon room was very nice. No cell reception so you’d better like your partner, ;) Nothing to do, except soak in the phat tub for two… and this is not a complaint.
I do wish the manager had sent the complimentary chocolate strawberries and chilled champagne while we were out at our reception. A late night determined room service knocker to a set of newlyweds was a little. .disturbing, lol. But added funny to our event.

Great Hotel
They have friendly people working there and built in fireplaces that are cozy! They have free valet as well and if you decide to eat there the food is amazing they serve alot! It’s kinda pricey other than that no negative side. I would recommend a room with a view it’s beautiful they also provide binoculars for the visit not to take home but it’s great to use while there!

I attended a wedding ceremony and reception at the Hyatt on November 14^th. It was very beautiful especially with the breathtaking views of the ocean and sunset. I would highly recommend it as an event venue or a weekend getaway!
The food was also very good. For dinner, we had a salad to start and then a choice of seabass or filet minon for the main course. I had the filet minon which was perfect especially with the potatoes and veggies that it was served with.
I wouldn’t mind coming back here the next time I’m driving up north. :)

Good views, good service, good amenities. Proximity to many local attractions was great!

Located 2.5 hours from San Francisco and just a 10 min drive to Carmel by the sea, we wanted to escape the city for the weekend and the Hyatt Carmel Highlands fit the bill.
If you want something in Carmel on the water beyond a traditional little motel, inn or B&B, this is the place. Just the right amount of rustic feel to fit the ambiance and views mixed with great service, modern amenities and luxuries and everything is just right.
We arrived in the early evening stressed from the week and were handed a glass of Persecco. When arriving, just pull up and check in as you will be escorted via golf cart to your room and parking.
The room was very sizable with a living room, kitchenette, bedroom, bathroom with large jacuzzi tub, separate shower, and balcony with incredible views. The bedroom also comes with a manual fireplace and enough wood to last you all night. There was also a hot tub just down the path but we never got to use it.
Leaving the window open all night to hear the waves crashing, we could feel the cool breezes mixed with the warmth of our fireplace. We had the morning package for breakfast it came within 20 minutes of request. Our turn sown service was great and the concierge made sure we had extra towels and water stocked our room.
Dinner was excellent and just a beautiful 5 min walk to the main building. But that is a separate review.

This hotel is gorgeous! My fiancé & I came here to celebrate my birthday. We had the ocean view king and it did not disappoint. The views were breathtaking! It was so romantic, so quiet, so relaxing, and so perfect for a weekend getaway! Will definitely be back again.

What an amazing hotel!
From the entrance to the views while dining at the restaurant or just relaxing at the lounge area of the bar… I haven’t even mentioned the rooms with a balcony and a clear view of the ocean… do I have your attention yet?
A nice serene hotel in Carmel.
Driving up to the entrance with my wife we were just in awe of the property. We parked the car and there was an attendant waiting to give us direction of what to do first. We were told to park the car and leave the key just in case it needed to be moved as there were other guest who had parked there waiting to check in.
We were directed up stairs surrounded a nice small flowing stream of water and many beautiful plants. Upon entering the first thing that caught our eyes was the amazing view of the ocean. There were floor to ceiling windows in the restaurant that gives you the great views. We wanted to go straight to the windows to lookout but we knew we should check in first.
After check in the attendant by the car told us to follow his golf cart and he will show us to the parking area for our unit and the room. He then grabbed our luggage and led us to our room. (Totally unexpected but nice touch). He then opened our room, showed us around, and made sure that we had everything we needed. When we got to our room we were pleasantly surprised by the view and then realized all the great stuff that came with the room. A full kitchen, a hot tub with jets!, a fireplace, comfortable bed, small dining table, and so much more… I want to leave something for you guys to see and be surprised for yourselves so I won’t tell you everything.
There is just so much to this property. It was also whale season and we could hear and see the whales breaching from our room and the lounge/​bar area. They were that close! It was one of the most memorable trip I have taken to Carmel. If you ever go to Carmel and don’t know where to stay or have an opportunity to stay at Highlands Inn, don’t even give it a second thought. Just book here!

We were very disappointment with the Highland’s Inn. The rooms have not been updated in 30 years. Our room which was in excess of $ 500/​night had an ocean view, was on the 3^rd floor and did not have air conditioning. The room was about 90 degrees when we checked in and was miserable. The furniture was very rundown with chips in it and the deck was very dilapidated.
We had also valet parked our car and when we went down to have them retrieve it, they didn’t even have the car key hanging with the others. One of the employees left it in their pocket, or worse, left it in the car! It took them 20 minutes to find our car and bring it down to us. We then missed the sunset at the restaurant where we had a reservation!
Don’t go here!

LOVE this Hyatt property. You are only a few miles from downtown Carmel, but it is set on the cliffs more towards Big Sur so you still get that Big Sur vibe… score. It is an older hotel that has been renovated, so you still get the coastal California charm but with modern amenities.
The Room —
We had an Ocean View King and it did not disappoint. Mind you it is very small, but to us the only thing that mattered was the balcony. I mean who is spending time in the room when you have a balcony that overlooks the ocean? I could spend days on the balcony! The Ocean View room is so worth the extra money. Think of it this way, you’ll save money on eating at a nice restaurant with a view because all you’ll want to do is grab some local cheese and a bottle of wine and sit on that balcony for hours. Cha-​ching, that room just paid for itself.
The Service —
Impeccable, which I would hope for considering what a room at this property goes for. Upon check-​in you are greeted with a glass of sparkling wine, then a very kind bellman takes you and your bags to your room. I had mentioned we were celebrating a birthday, and they delivered not only a cheese plate but also a bottle of prosecco that evening. The concierge also helped get us a cab, and you also get a discount book which you can use at restaurants on property as well as in the area. It even includes free tastings at wineries in the area!
We did not get a chance to try the restaurants on property (let’s be honest, it’s because our balcony was ballin’), but they both offered amazing views.

Ugh. I just booked my reservation this morning for a Thurs/​Fri in March. Then I found out we already have plans that weekend, and therefore called to change the dates to Wednesday/​Thursday.
That’s when things went south (yes, already).
They claim I still have to pay the higher Thur/​Fri rate, because it’s a reschedule. But, no one explained that to me when I booked the reservation only hours ago. All they said was I can get a full refund as long as I canceled with a 14-​day advanced notice, and that upon a 2^nd reschedule, there’s no refund. The rep did NOT explain that whatever rate you booked it for would remain permanent regardless of date changes, which is ridiculous, especially since 1. I’d literally just booked the original reservation hours before, and 2. it’s for a stay well over a month from now.
I know they’re trying to sell me something with this offer, so I’m taken aback that the gloves have come off so soon, and that they’d risk upsetting a potential client from the get-​go.
Hi Hyatt Highland Management — why shoot yourselves in the foot, after all this marketing effort? You know you’re targeting a certain demographic… so the services really should keep up. You want to make it easy to do business with you — not trap people with these «gotcha» fine prints. I’m already underwhelmed, and I haven’t even checked in yet!
If you want to do damage control, Andrea in your reservations department has my info. I hope you do the right thing.
Update: they called me back. Andrea had it wrong. Frankie said I’d get a partial refund due to the rate drop upon checkout. Conclusion: you need to train your reps better so the quality of service is more consistent. Rating raised from one star to two.

Wenn möglich einen Tisch am Abend und an der Fensterfront mit Blick auf die Bucht buchen.
Dann kommen Sie in den Genuss der unter Wasser beleuchteten Bucht mit vielfältigen Farbenspiel.
Das Essen war ausgezeichnet und auch den Preis im mittleren bis oberen Niveau wert.
Parken ist unproblematisch.

Luxeriöses Hotel mit unglaublichen schönem Blick auf den Pazifik. Kleine Bungalows, modernes europäisches Design, teilweise mit Kamin. Sehr lohnenswerter Stop auf der Tour auf dem Hwy 1, einer der wohl schönsten Fahrstrecken weltweit.
Achtung: Die Weinkarte ist sehr sonderbar, d.h. die angebotenen deutschen Weine sind absolut unbekannt und nach eingehenden Test auch nicht empfehlenswert. Die Weine aus der Region (Napa-​Valley) waren für die amerikanischen Gäste die aus dieser Region stammten ebenfalls unbekannt und mit Stirnrunzeln bedacht.
Gut Essen kann man auch sehr schön in Carmel by the sea

The location is amazing and the views are outstanding.
Our time share, however, was a bit lacking. Barely any kitchen supplies, broken blinds, and the most uncomfortable sleeper sofa ever:/
Apparently they are replacing the sofas though so that is a good sign! Also, I will say that the staff was very helpful and fixed everything in a timely fashion.
The restaurants there were okay. Nothing really blew my socks off, especially considering the super high prices. The abalone was really good, but the appetizer cost $ 32!
Oh, also, the morning coffee in the lobby was consistently not ready by 9:30AM. That seems a little odd to me.
I will be back since I am a loyal Hyatt customer, but is was not the best experience I have had.