Once Upon A Child

I was just there last week, I took some of my baby’s clothes to sell. They did not take everything I had but I got a great offer for the items they were able to take. I was able to buy my two kids clothes for this winter. I was very happy with the clothing I found. I found a lot of nice new clothes at a great price. my daughter loves going there, she loves the employees and the owner has always been very nice to me and my kids. I been going there ever since my 7 year old was a baby and I will continue going there as long as I am able.

The previous reviews of this place make me laugh, because they mirror my experience of my recent visit. I thought maybe it was just me that the workers were ignoring, but apparently it’s everyone. I got the feeling that the people who worked there wished I wasn’t in the store — I felt like I was bothering them by browsing!
A weird thing about this place is that they have a play section full of dirty toys for kids to play with, because they don’t want kids to play with the toys they’re trying to sell. Fair enough. But the play area is blocked off by 3-​foot walls, and there’s no way to get in or out without lifting your child in or out of there. It’s like a sad, mini jail.
So all that would be fine (well, not fine, but slightly tolerable) if the prices were good. But they’re not! Do not try to sell me faded, used toys for $ 5 less than I can buy them new at Target. Or a janky, dirty double stroller for $ 175, even if it’s a Maclaren. Nope, nope, nope.

Okay prices for the area but staff is absurdly rude. I only visit it every so often and this time, Mary, older lady was extremely rude. I was raised to respect my elders but she almost made me rethink that. All because I tried to help while she was ringing up because I already stood at the front for just under 5mins and with two kids under 5, and we all know that can seem like forever. Also with several employees walking by. Always find a handful of cute items though. Oh and no rest room, a kids store with no rest room? Closest is bed bath and beyond down the way. Rudeness and customer care and respect has not been something I have ever come in contact with here. That was my last time.

Not sure how this place is still open. The owner is a ***** and her employee with the long brown hair is ALWAYS in a bad mood anytime I run in there.
There’s a newer, young worker. The ONLY employee that is even the slightest bit sweet or helpful.
And why no restroom? It’s a kids store. HELLO!
Please, someone else buy this lady out! She knows nothing about customer service. The market for the store itself in our area is needed. But her horrible business practices and employee rudeness are NOT.

I will never step foot in this location again! The girl who checked me out was a total jerk! I brought in two large totes of clothing. I was checked in as usual. I was told there would be at least a 45 minute wait. So my 3 year old daughter and I began to shop around. 3yr old asks to use the restroom. They don’t have one. So we have to walk to Bed Bath and Beyond. 45+ minutes goes by, they call my name. They show me what they want to purchase. (I brought in mostly Matilda Jane or the like, Gap, Children’s Place, Old Navy, a few Target items.) Probably over 200 items. They wanted 38. Offering me $ 40. No thanks. Then the girl tells me they didn’t even go thru my 2^nd tote… because they have a limit on what they can go thru, per day, per person! Seriously?! I should have been told that when I walked in! Not after I’ve waited an hour. Now I’m beyond mad. So I tell her I don’t want to sell my things there, or buy what I had in my cart. I then called my fiancé to come back to pick me up, we only drove one car there. I’m explaining to him the situation. The cashier jumps into my conversation from 15 feet away. When I said we didn’t have a restroom to use, she states «we sell clothes, not children!» and then laughed, thinking she was so cute and funny. Who says that? What’s it even mean!!? Another customer walked in bringing in a stroller and a nursing pillow. The same cashier told her we don’t take those. The customer states that’s funny because I was just in yesterday specifically asking what you do and don’t take. I was told you take everything! So she made a special trip back to sell the pillow and stroller. (Wouldn’t take the pillow) The cashier replies «We wouldn’t tell anyone that… implying the customer is lying. I’ll never go back. (I posted this same report on my personal facebook page as well as a Facebook group page, with over 7,000 people on it.

The one and ONLY time I ever have shopped here, I had my 2 year old newly potty trained daughter with me. I had at least $ 200 worth of clothing in my arms, and had been shopping for quite some time. When my daughter announced she had to potty, I asked the person behind the counter where the restroom was. I was very rudely told that I needed to walk down the shopping center to the Marsh and use their restroom. A CHILDRENS store doesn’t have a restroom! At that point, I put all of the things I had spent so long selecting on the counter, took my daughter and walked out. By this time, she had wet herself, which added insult to injury.
I will NEVER spend a dime here. The employee was rude, and not having a potty is a deal breaker. The Binford location is much friendlier, and has a nice restroom, and a much better selection of toys.

Debbie, the manager, was very rude. Her snotty attitude will keep me from ever working with them again. I would not recommend. Go to the 86^th street store instead. Much worth the trip

Can u give a negative star? They don’t deserve one star! Just saying this is my first time here, I brought one small basket of girls clothes to sell. I was greeted and told I could wait in the back where they have benches to sit or shop. I was not given any time frame just told where to go to wait and that I can’t leave the store if I wanted to sell the clothes to them.
For over an hour I am sitting here on the hard plastic bench and still no progress! We inquired with no response, only I can’t help I’m hanging clothes up.
I’ve asked for additional help and the girl gives me a huff and puff and goes to the back. This is the worst!
Now there are four employees (including the manger) working the front. The employees are all gossiping about the customers.
One customer complained about to the staff about the customer service and when she left the store they gossiped about her.
Another customer complained that they should not talk about the customers and when she left they gossiped about her.
I’ve about had it and have asked politely for someone to please help me go through my basket or I will need to leave.
While I wait here on this bench at least I have the time to complete this honest review!
Thumbs down for sure! Stay away if u value your time and your sanity !!!
Follow up… after almost 2hrs waiting and a meager offer for our things the manager was very rude and defensive to me.
This store has ZERO CUSTOMER SERVICE at this place and ZERO CHANCE I WILL RETURN TO ANY STORE NAMED ONCE UPON A CHILD.
You know in retail they say if you do it right the customer will tell one person about their great experience but if you do something wrong the customer will tell 10 people. I agree with this old saying.

Disrespectul to their own customers, and horrible customer service! I made the mistake of going back 5 years after the first bad experience in this store… and AGAIN experienced blatant disrespect from the cashier, AND the manager. The products and clothing they carry are dirty and musty smelling, and are definitely not worth what little savings you get. I highly recommend going elsewhere if you are looking for used childcare items.