Enterprise Rent-A-Car

Elena, who is working here, helped us so much. Professional, attentive, helped us with renting the car in very short period of time. Having international DL, without her we wouldn’t pass the driving test in the DMV that day :)

Absolute highway robbery and crap staff. To drop the car off in a different city, there is a fee that is more than renting the car! Plus a 200 dollar deposit?! The employee wouldn’t even call another enterprise for me and told me to do it. Don’t rent from these losers

Rented car for a week from here and they had the best price in the area for a dual upgrade coupon from
. The coupon upgraded from economy two classes up to midsize car choices such as a Ford focus, Toyota Corolla, Hyundai Elantra or Chevy Cruze. When I arrived the only car available in that class was a 1.3l turbo Chevy Cruze which was a nice car with gas mileage rated at 27 city, 38 hwy. I really wanted a Ford Focus since I’ve rented one in the past and liked it but it wasn’t an option.
I was quoted $ 156.xx out the door over the phone for unlimited mileage on a brand new car with only 2100 miles on the odometer. On the trip up to Crescent city and back the car averaged 34.3mpg which was good considering there were multiple hill climbs and construction stops along the CA 299 which heads west to the coast out of Redding. Overall the car worked out great and the price ultimately was as quoted.
They also will pick you up within a reasonable distance if you don’t have a ride to Enterprise which I thought is a nice gesture but I noticed a previous reviewer had problems with a 2hr late pickup after making an appointment.
One complaint is that they require an additional $ 200 deposit on my credit card which is fine, however the card I gave her to run didn’t have quite enough on the limit left to run $ 357 at the time and it was rejected so I asked them to run that same card for less $ and would put the balance on another card.
I was then informed I couldn’t use any $ on the original card the same day for 24hrs since it was rejected. I said, that would’ve been nice to know prior to running the card. It worked out in the end but if you didn’t have additional credit cards to cover it, you would be out of luck for 24 hrs and possibly have to delay or cancel a trip. The temporary embarrassment built character and was priceless! (+1 star for that) but the lack of car selections was a detractor. (–1 star)

First time renting a car from Enterprise and let’s just say I hope I never have to rent a car again.
I recently took my car to a bodyshop down the street from this location and the body shop owner (Ali) scheduled an appointment for me. He scheduled it for 9am on a Monday morning… I’m not sure why but it took them almost 2 hours to send someone to pick me up. The body shop is literally 5 minutes away. When Ali called the guy on the phone said they didn’t have cars… THEN WHY HAVE US MAKE AN APPOINTMENT?
I was really disappointed and annoyed. I had to cancel appointments due to their delay. Definitely hope to never go through such a horrible experience again.

Chelsea was terrific. We scheduled our vehicle through Jesus, the shop manager, and got great service for the entire process. The office was tidy and well laid out. Also, the partnership with Anderson Brothers is obviously very effective for all parties. Thank you Enterprise.