Viking Heating & Air Conditioning

If i could give no stars I would! Would not work with my schedule to come out and fix my AC. Mark Stated that he had one day that he could come out and that was it. I simply asked what his next available appointment was, and he stated he did not know because he was not booked out more than a week. So your telling me that you are not booked for next week, but would will not set up a time to come fix my AC!!! I would understand if you were booked and that day was the only day you had available for weeks/​months, but this was simply not the case. I have never had someone tell me that they are unwilling to set up an appointment with a paying customer because they were not booked!!! What!!! I am just floored by his rude tone on the phone, and his lack of helpfulness or should i say laziness. Do not call this guy if you work and need someone to work with your schedule.

I don’t usually give reviews on Unilocal, but Mark deserves a big ‘ATTA BOY’! Our home warranty company sent him out to take a look at our Lennox heating unit. It didn’t seem to be blowing air. Since we’re new owners of this home, Mark took the time to walk us through the do’s and don’ts of running our system. I had NO idea that all the vents need to be open!
At first the problem wasn’t replicating but he was patient enough to give it a little bit and it finally did. Mark called Lennox himself and found out we were still under warranty. He suggested we get a certified Lennox tech out to fix it.
Thanks Mark for your time and care! We’ll be using you again ;D

I think I have to give a star to write a review. TERRIBLE. Didn’t even tell me what was wrong when I asked he told me there was a bunch of parts missing.
Um the last tech said the compressor is bad but I won’t have time to for you in so of you want it done right away to tell the Warrenty company to send someone else out.
Even the home Warrenty said he has never heard of these parts and recommends a 2^nd opinion.
1. I will not be renewing my Warrenty through old republic! They send out extremely unprofessional one man does it all (cheap and lazy)
2. This guy is fraud!
Update:
A reputable company came out for a 1“2^nd opinion and said that the «missing parts» this company told my Warrenty were pretty much nonsense and meaningless!

Do not call the technician «Sir». ** Read other Unilocal reviews ** They have a history of documenting incorrectly to side with the warranty provider. I am filing a case with the Attorney General and would recommend the same.
Dear Sir and Stacey,
Below is how I rate your service in our short interaction together.
Customer Service — 1 star for effort — Half a star, because you at least fit me into your cancelled appointment schedule. However everything after that was a nightmare. To busy defending what was wrong instead of doing what was right. Then when caught up in the web of bad customer service defensive rants in which you resort to Deflection. Deflect blame everyone else but your tech and finally refusing to make things right. The other half a star because after demanding a refund you agreed to the refund and will be sending the refund ot us as a money order.
Technician Friendlyness — 1 star — His greeting when first meeting him was a grunting «Don’t call me Sir, call me Mark. Sir is my father». When asked questions all we got was an «I don’t know» or ignored them. Finally after a few more prods he says the he is ordering the parts because clearly the motor looks bad along with some tips on how to save energy. For the tips on how to save energy he gets the 1 star.
Documentation — 0 stars — Say one thing write another. Becasue information which was critical to the home warranty program, was ommitted (the bad motor). Now we are back to square one with the home warranty plan. A diagnoses of the motor was made yet never included. If the motor wasn’t bad why order the part? You’d think that by now they would know how to properly document.
Don’t get us wrong we bought this house recently and had bought our (g)coupon to get it serviced. Our home inspection did not state anything about the system looking like it’s on it’s last leg or any issues with it. But it wasn’t the cleanest or dirtiest system in the world. Irregardless this should not affect the level of professionalism received nor the omitting of information that was critical to our home warranty.
Would I recommend this company to any one out there? Only if I disliked them and I would highly recommend they call Mark «Sir». Otherwise, nope I would not do business with them even if I wanted to. By the way they won’t do business with us either. Win win if you ask me.
And I was asked «What do you want us to do?» to which I answered several times but you didn’t like my response. My answer was «Make things right and correct the report». Perhaps this experience would have a higher star rating if you had just listened.

This company was sent over via our home warrantee (BPG Home Warrantee) to look at our A/​C unit following a major water leak and damage to our home. Mark arrived on time, but from the start was rude. He tracked his dirty shoes through my house and my carpet and swung his ladder around almost hitting a light fixture and bumping the stair railing and wall. He didn’t take any time to listen to what had occurred or what the problem was. He cut me off and said he would diagnose the problem himself. He was in my attic for about 2 minutes. And then came down saying he couldn’t see any problems and that it was dry in the attic. (I know! It’s been 100+ degrees out for a few weeks!) He then proceeded to tell me how to use my A/​C more efficiently. I stated I appreciate the suggestions, however this didn’t address the problem with the AC unit itself. He continued to interrupt me and cut me off when I tried to talk about the actual problem. He then said he couldn’t help me, that it wasn’t a home warrantee issue, and that we would have to try and talk to the actual installer. I was about to ask him to leave my home, but thankfully he left on his own without even looking at the AC fan in the back yard. He was very unprofessional and spent less than 10 minutes in my home. They deserve 0 stars.

We received great service from Mark at Viking Heating and Air. He fit us in for an appt promptly and was quick to assess the issue. Once the issue was identified, he contacted our home warranty company quickly (which we appreciated because we’ve had other techs delay contacting the home warranty company which then delays the service of the issue even longer!). He picked up the part right away and called me first thing the next morning to come out and install it. We were so very appreciative of his prompt and courteous service. It felt like he truly cared that we had no heat in the cold weather and wanted to get it fixed for us, so we could keep our family warm during this recent cold weather! Thanks, Mark!

Awful experience. The owner, Mark was incredibly rude and wouldn’t even stop to explain the problem. He refused to work on the A/​C problem and was completely unhelpful.
Do not ever use this company as they can’t be trusted

I called my home warranty program late on Sunday afternoon, at 10 AM this Monday morning Mark from Viking heating and air-​conditioning showed up at my house. He also called me late Sunday evening to confirm the appointment. He repaired the air-​conditioner within 20 minutes, excellent service, you could not ask for better.

due to the poor inspection, lack of customer service and frankly the unwillingness to provide a quote, after inspecting our HVAC units, I would not even give them one star but the Unilocal system insists, so I give them one star. They provide warranty work for First American Home Buyers Warranty who is a scam, they hire companies like this that are not professional and provide no customer service. I would not recommend Viking HVAC or First American Home buyers Warranty. Stay away

Mark originally came over to fix our a/​c back in August. At that time he replaced the dual capacitor. The a/​c worked fine until a couple of months later we heard a loud noise and when my boyfriend checked the a/​c unit outside had smoke coming out. We called our home warranty and Mark came over again. Keep in mind that it’s only been 177 days since his last visit. He started working on the AC condenser in the back yard. He asked my boyfriend to turn the heater up to ensure that the heater was not turning the AC Unit. When my boyfriend went out side to check on how things were going, Mark said the motor was burnt out as he was working with the wiring. He then saw and heard a loud POP as if mark has been working with the wiring and there had shorted something. Mark jerked his hand back from the wiring cutting his index finger, My boyfriend asked he was ok and or needed a bandaid. Mark responded that he was ok. My boyfriend let him be and went inside the house. About a 20 minutes later my boyfriend checked out back and there was no sign of Mark or any tools. My boyfriend checked out front, and mark was by his van and his finger was taped up with electrical tape. When asked how everything was and he said that the unit was wired wrong and that caused the condenser to burn out. He was a bit stand offish while telling my boyfriend this. My boyfriend had a weird feeling that mark had made a mistake and was just trying to cover it up. My boyfriend told him that the only person to work on it was him when we replaced the capacitor. Mark said that he doesn’t know anything about warranties and that he just needs to report back to the insurance company. My boyfriend gave him the $ 50 for his deductible in cash and he left.
I was later informed by the home warranty company that they would not be cover due to improper wiring. So ridiculous! When mark was the one that did the improper wiring when he fixed the a/​c several months back. Mark should get his license revoked! What kind of professional electrocute and cut them self on the job. Shame on him to try to cover up the mistakes he made! DO NOT USE HIM! My home warranty company listed him a contractor but you can refuse his service and request a different contractor. If I had known at the time I had a choice to refuse a contractor I would have done so. I filed a complaint with the home warranty company and I will file a complaint with the department of consumers affairs and the better business bureau.

I would never use this company. Tech came to my home on a Home Owner’s Protection (warranty on home for new home buyers) call to repair my heater. Tech worded his report falsely so Old Republic Buyer’s Protection would not cover cost of repairs. Viking is in business with insurance company to deny you coverage. BOYCOTT VIKING! Home had 2 prior reports stating heater worked at time of purchase.

Our home warranty had Mark come out to fix our heater. He arrived on time and was professional, polite and knowledgeable. We had been without heat for over a week during the cold spell when the temperatures dipped down into the 20s at night.
Technicians from another company came out twice prior to him and claimed to have fixed the problem. When the system still was not putting out heat my husband called the home warranty company and requested they send someone from a different company, so they sent Mark from Viking.
He was patient and listened while I explained what had transpired over the past several days — even though I’m sure I was rambling and not using the proper technical terms LOL

Long story short (too late!), Mark got our heater up and running in a very short amount of time. Turned out it was a simple fix that the other repair company overlooked. Mark also provided easy and useful tips for using the heating and AC to help keep our energy bill down.
Had a very positive experience with Viking Heating and Air and will definitely request them again if we ever need work done on our heating/​cooling system.

I thought Mark was a great guy. He explained things, and was extremely nice. Handled my wild crazy boys as he checked everything out on my AC unit. I too called my home warranty. He came out and fixed the capacitor in like 15 minutes. It was mild out so we didn’t turn the AC back on until that night and when it came on, it didn’t seem to want to turn off. I called them back out and he checked everything and said that he couldn’t find anything wrong with it that it was just so warm (the upstairs unit) that it would take a while to cool down. So, I’m crossing my fingers. But, again, didn’t see any problems with customer service.

I had Mark from Viking Heating and Air come out as a result of a call to my home warranty. Unlike some of the other folks on here, I had a good experience with him and their company. It is true, you don’t get a choice of who comes out when you call the home warranty (that is my understanding anyway. You have to use their contractors). But he fixed the leak or whatever and recharged the system. When we had the inspection done on the house, the guy told us it was working and everything. Sadly, this is the 2^nd service call in just over a month for the A/​C. I am really hoping that Mark’s work does the trick!
So, I had a good experience and would be fine recommending the company. He came the same day (morning) that I called the home warranty; he was prompt, courteous, and efficient and helpful with suggestions for heating and air efficiency.
Thanks for fixing the unit Mark. I appreciate it!
Cheers,
Sue E.

I was assigned Viking through my home warranty co & it was the worst service I’ve ever had! The repair man was so rude! He asked me if I knew what was wrong & I told him the dual capacitor had blown (we knew this from having Bonney plumbing, heating, & air come out on our own dollar). The Viking guy replied «yea that happens.» Then when he looked at it he was accusatory in asking me «WHO ripped out all the wires?!» I said no one, Bonney had simply taken one look inside the unit & determined it irreparable because when the dual capacitor exploded, it had blown apart the wires & blew oil all over the inside, plus if all someone does is replace the capacitor, the unit could catch fire! The Viking guy just huffed & continued to scrape dried oil off the panel door with his pocket knife. That was when my husband arrived home, & when he confronted the Viking guy about doing more than replacing the capacitor, he rudely left saying «then I’m not touching it!» At least we didn’t have to pay him lol, but Im still upset about this experience seeing as how I’m 8 & ½ months pregnant & we’re having an unusually hot June & I’m miserable! Plus, my husband took the day off work only to have it wasted! Don’t ever call Viking for help & if your home warranty wants to use them, demand a different company. Also, Viking has an A+ rating with the BBB because no one has ever filed a complaint. im gonna change that!

I have had Mark come out multiple times for both heater and A/​C and have had great service and no b/​s.

Mark the owner provided the worst customer service so please listen to the reviews and don’t use Viking Heating or you’ll be sorry you did. My home warranty recommended this contractor. I scheduled an appt window time with Mark and he offered to call me prior to coming to my place but never did. When I called Mark after the appt time he argued with me and said he did come by but no one answered the door. Let me just say I was home but also he never called. I know its the holidays but that’s no excuse for lying and providing poor customer service. Beware of this company. I had to call my home warranty company to use another contractor.

On the plus side, they arrived promptly when they said they would arrive. The owner, Mark Pounds, fixed the problem quickly, and also walked around the house, giving us energy-​saving tips. He also solved a problem that my idiot home inspection guy completely missed. He was courteous and professional.
On the down side, I had to call twice to get someone to come. It’s COLD now and I got impatient. Sorry.

THE WORST CUSTOMER SERVICE — the company needs to spend some of their profit on training their field service technician in basic customer interaction Professionalism in dealing with customer and the public as a whole. — I was told after a quick walkthrough bye A Viking Heating and Air Services of Fair Oaks, CA Tech whom offered a list of issues relating to my HVC system and once requested to review the issues with me I was given the impression «It is, what it is» whatever that means.
A total waste your time, energy or effort calling on this company, and if you have a new or exiting home warranty service contract and you are advised that Viking Heating and Air of Fair Oaks, CA is schedule, do yourself a BIG favor reject their service call and request a different company you will thank yourself for taking the time to read this feed back response.
Lastly, based on prior interaction with Viking Heating & Air of Fair Oaks, CA I would suggest thinking long and hard about their apparent lack of a commitment to customer service training with their Techs what does that say for their sales and installation training???
Very dissatisfied customer

So, I originally had a much lower score for Viking, but increased the rating because the second time Kevin came out was much better than the first.
On my original call, I left a message saying the unit was icing over. I left it in the iced form so the problem could be diagnosed. This apparently is not the way to leave it for the technician. I did not know that so the first appointment did not go well.
On Kevin’s return trip today, things went much better. He explained to me why the second level bedroom was having trouble cooling down and ways to fix that. Since I am using a warranty service, I feel that Kevin’s work today was satisfactory. He investigated the cause of the icing, recharged the unit and double checked the upstairs duct.
After having the unit looked at, I feel much better. I realize that I am relying on a 20 year old air conditioner, and it is not going to be the most efficient device for cooling the home. My issue with the thermostat remains, but since I cannot be certain that the thermostat is malfunctioning or unreliable (which is the difference between warranty coverage or not), I won’t hold Kevin’s feet to the fire too much for not replacing it.
Overall, after the initial hiccup, I would recommend Kevin. I cannot speak for the other technician’s at Viking Heating and Air, but if you have a warranty service, ask if he can come out and make sure you leave your air conditioner off for 24 hours before his visit so you do not have to reschedule.