Whitney Oaks Care Center

I’m here visiting my sister in law and I don’t know why or what but I get really bad vibes from this place like something or someone is hovering over me, I don’t want her here its creepy.

I stayed at Whitney Oaks for rehab in September 2012 and it bothered me that I never filed a review. I count that week as one of the worst experiences of my life. When I arrived the toilet was plugged, with raw sewage on the floor. I asked politely 5 times that the toilet be fixed. I was told that the staff «would make it bad for me», if I didn’t shut up about the toilet. I shut up, as I was afraid of those people. The toilet remained blocked the entire week and the room smelled like a sewer. I didn’t brush my teeth for the entire week, as I would have had to slide through raw sewage to get to the sink.
The staff was rude, and threatening. Asking questions was viewed as being «not cooperative». And if I didn’t cooperate, I wouldn’t get to go home.
I got to walk around the building once. That is what passed for rehab at Whitney Oaks. Other than that, I was confined to bed.
My roommate screamed in pain one night from 10:00 to 2:30. No one ever came, no one ever helped her. When I went out to ask them to help her, I was threatened that I would be reported as noncooperative to the doctor.
I got the distinct impression that the staff was inventing reasons to keep me there. Perhaps so, as they were making big money off of me and I was an easy patient.
I wouldn’t send my worst enemy to Whitney Oaks.
Stay away.

When entering a skilled nursing facility, one has to remember that you will have a myriad of medical and mental debilitations that you will encounter. I stayed at Whitney Oaks for 6 weeks and I encountered almost all of the demographics, in regard to patients and patient care. From the beginning of my stay to the fruition of treatment, I encountered the most courteous, caring and compassionate staff from admissions, to janitorial.
CNA’s: The Certified Nursing Assistants are the unsung heroes of the operation. These individuals go above and beyond to ensure that the essential needs of the patients are met in a timely manner. Additionally, they provide the extras such as unscheduled snacks, showers on unscheduled shower days (Where Applicable), ice water and a genuine compassion for the needs of the patient. You have to remember that these are the people that deal directly with the «Call/​Help Button» requests. Additionally, they are the ones who change adult diapers, clean up vomit, change linens and provide eating aid for patients who need it. All of the CNA’s that work on the 300 hallway and beyond endure the pressure and abuse of some residence with a smile and a willingness to perform. I am a former Federal Security Manager, and I would want all of them from the 300 hallway on my team.
NP: I will not name names, however if you have the opportunity to meet the Nurse Practitioner for the 300 hallway, you will not be disappointed. This individual possesses a breast of knowledge and due diligence that exceeds the working practice of most physicians. The NP’s demeanor is approachable and very professional. At one point I had some trouble with my PICC line. As a point of precaution and expertise the NP implemented a solution that was essential and beneficial. The NP’s quick and knowledgeable decision making, may have save my life.
RN & LVN: The Registered Nurses and Licensed Vocational Nurses are amazing. Their principal function is advanced medical assessment (LVN) of admitted patients and medication distribution (RN). All of the care and medication distributions are executed with surgical precision. The dignity of the patient is paramount with all procedures performed. I observed the RN’s performing «The 5 Rights of Medication Distribution» without fail, every time and without exception. This speaks to their professionalism and their genuine want to ensure the proper care of each patient.
Okay, the big question for any future resident is: «How is the food?» First and foremost, one must understand that the facility is not operating a restaurant and it is not grandma’s kitchen, so you cannot expect a gourmet meal. With that being said, I will state that despite the hurdles the cooks are fighting (bulk made and pre-​made dishes) and impending complaints that will come, the kitchen does an amazing job at ensuring that all of the faire is flavorful and temperature appropriate. They do allow residence to «Order off the Scheduled Meals» with a request card. You can get a «Real» Fruit salad with sliced Cantaloupe, Watermelon and Oranges served with yogurt or cottage cheese (I recommend), or a Chef Salad that is amazing and filling (I recommend) as well as grilled cheese, tuna or egg salad sandwiches and soups. Additionally, for a snack they also offer a great peanut butter and jelly sandwich on white or wheat along with cookies, fruit cups, pudding and other miscellaneous items. Compared to hospital food, I would say that the overall quality, portions and accommodating options available, the food should have a stellar review.
Administrative Staff: The administrative staff exorcises the same level of care and concern as the medical staff. Everyone is extremely helpful and willing to answer questions and provide clarification with difficult matters and situations. I never once heard a fowl word uttered, or a misstep in procedure and performance. Their level of professionalism should be the rule of measure that all others are measured by.
In closing I would like to thank everyone at Whitney Oaks for making my 6 week stay bearable. I was one of the youngest residences in the facility and I am very mobile and independent. Due to the nature of my treatments and condition, all of the staff understood when I would request a LOA (Leave of Absence) after my treatments. I feel that I may have been afforded additional latitude and it is greatly appreciated. If I could I would rate my entire stay as beyond 5 stars. Thank you, once again.

My mother is currently at this facility for physical therapy rehab and she is very pleases with her care. The only problem was the mix up with her medication. I also didn’t quite like how they had no formal intake procedure there. Mom had been there for a few hours and was given a meal before they even knew her medical history. Mom is diabetic and has multiple food allergies. But so far she is happy. It would be nice if they had more phones though.

Whitney Oaks staff have always been compassionate and helpful to me. The care is good. I would recommend them.

This place has an excellent, knowledgeable, and caring nursing staff. The therapy dept is second to none. I would definitely recommend this facility.

My 85 year old Mother came here in July to recuperate after a one week stay in the emergency room at Sutter Memorial Hospital. She went to the ER for kidney failure as a result of a medication related issue. I also do not understand some of the other negative comments because my Mom received excellent round the clock care and physical therapy to get her back on her feet again. She bounced back to her normal self in about a week and was discharged from Whitney Oaks well enough to return to her regular board and care home. Debbie and her staff made the entire process very smooth from admission to discharge. Thanks to all of you for helping our family during this difficult time.
— John N.

As a health care professional this is my first choice as a referral to my patients and families. They provide excellent and professional care in a very clean and friendly environment

My 67 year old mother has been at Whitney Oaks for two months. Unfortunately it has been determined that she will require long term skilled nursing. While this has been a very difficult adjustment, the staff at Whitney Oaks has been outstanding and I am grateful every single day for the care she is receiving. I am disappointed to see the negative reviews as I visit the facility often and have never witnessed anything but friendly staff and compassionate care. While nobody wants to see their loved one in a «nursing home’, I could not be more grateful that my mother is safe and well cared for.

This place is a nightmare! The sales staff act like they care until they get your loved one hooked and then the staff at Whitney Oaks completely ignore’s them.
The first night my mom was there my cousin saw an old man in the hallway so desperate to get into the locked bathroom that he just dropped his pants in the hallway. When they found him, instead of letting him go to the bathroom they put him back in his room. I should have taken that as warning.
My mom who can not walk has only been there a week and they have already abandoned her on a toilet for a half hour and then last night after hitting the call button numerous times then screaming for the nurse to help her go to the bathroom, her roommate finally had to get up to get a nurse, this happened twice, once at 2 am and then at 5 am. How can this be called healthcare?
We picked this facility because we were told that my mother would get better physical therapy there than she could get at the hospital, she is actually getting less and her condition is getting worse.
If you love someone do not send them here.

My grandmother stayed here for a little under a week. We had to get her out as soon as possible because this place was so awful. They do not control the temperature and she was roasting the entire stay. They also allowed her roommate full dictation of the TV, so my grandmother was not able to watch a single program. Flies everywhere and slow help. Only plus is good physical therapy compared to other nursing homes we have dealt with.