The Bean Farm

I am honestly surprised at the negative reviews, because I had an awesome experience ordering from their online store. I got a good price on heat tape and connections (few stores let you order connections without ordering a set of power cords per set… heat tape was a little pricier than some other places, but only by a handful of cents, and it was worth it to me to buy from one place and only pay one shipping price). Shipping wasn’t too expensive for 2-​day priority.
I ordered on Sunday… and then I realized that I ordered too much heat tape. It was VERY easy to get a hold of someone on Monday morning. They immediately adjusted my order and refunded the difference to my PayPal/​card without any issue. Soon after, I got notification that my package had been shipped! I received my package on Wednesday.
Package arrived in good condition and the contents were exactly what I paid for/​expected. Heat tape came with instructions on normal and parallel installations.
This was a pretty pleasant shopping experience and I will definitely be using them again for reptile supplies!

excellent thorough customer service! these guys really know their stuff, i wont go to anyone else for my herp needs. these guys guys are amazing, knowledgable, fast and friendly. really the only way to go.

very poor customer service. Slow shipping that they don’t prosess for days so if you order on the weekend 3 day shipping that to them mean 3 days from when ever they get around to their job of processing that order. Then tried to cancel before the package even ships today and the owner Paula said she’s gonna send it so I have to send it back to get my refund she won’t just CANCLE. A thermostat is very important and I paid for the fastest shipping that wasn’t $ 58 so my animals won’t die.
Also this is more of a fulfillment center or a middle man. She is tring to get my provent a mite to ship out to me it’s not in stock she orders when you do and you get to wait and wait

We bought a mercury vapor heat light bulb from them on Saturday. When we got it home that night it didn’t work. We called them on Monday to have it replaced and they told us to contact the bulb manufacturer. So now we have to mail it to California and wait for a new one to come in the mail. Not very good customer service, I’ll take my business elsewhere. (These bulbs cost over $ 40.)