Collision Centers of America

We had to take our new minivan in for a bumper fix from an accident. I received a quote in about 15 minutes then sat on it for a few weeks due to a busy schedule. Just before vacation I called and asked if I could bring it in. They said no problem and had it ready when we got home. I picked it up and everything was perfect.
On the way home I noticed a strange noise coming out of my front tire. I couldn’t figure it out but noticed my air pressure gauge came on. The next day I found a large bolt in the tire. I called and spoke with Josh and explained the situation. He immediately said, «Not a problem. Take it down the street to Just Tires and tell them to bill me. I’ll call and tell them you are coming.»
I was of course prepared for a fight. Thinking no way they will take care of this. Not only did they take care of it this was an incredibly easy fix. The tire was repaired in under an hour.
Thanks to Collision Centers of America for taking care of the first repair in a timely manner and for the great service on the random flat tire. You have a customer for life.

It’s hard to give this company a three-​star review, because they do great work. They really do. We’ve had two recent accidents, and they’ve done the repairs both times.
But until they can a) meet the date they provide, or at least b) communicate with the customer when the date changes, I can’t give more than three stars. This is a simple issue to resolve, but — based on my own two experiences, plus the other review posted here — it seems to be a recurring problem.
This got especially ludicrous with our recent repair. I was promised that our car would be done on a Thursday or Friday. By the following Tuesday, I hadn’t heard a thing, so I finally called and left a message. The next morning, I didn’t hear back from CCA right away, but instead got a call from Enterprise car rental, informing us that our repair was done and that the rental car we were driving was no longer covered by insurance. This was news to us, so we called CCA, only to be informed that our car was *not* done, and that it would take a few more days. Fortunately, CCA did take it upon themselves to clear things up with Enterprise and the insurance company.
Again, I want to give this business 4 or even 5 stars. But until they deal with their communication problems, they’re somewhat frustrating to deal with.

We recently had need for a body shop after a meeting between the front bumper of our car and a parking lot sign post. We have State Farm insurance and they recommended CCA — as for their work, I am very pleased. The section of the car they worked on looks brand new. Between SF and CCA the transaction was simple and rather effortless.
My complaint has to do with their sense of time. I received a call on Monday afternoon and the I spoke with informed me that the repairs would be completed on Tuesday. Tuesday afternoon came around, I called and they said, «It will be done Wednesday.» I called Wednesday afternoon and they said, «It will be done Thursday.» Let it be known that I would have had no problem at all if they had called on Monday to tell me it would be done Thursday. I do, however, have a problem with someone telling me one thing and not coming through on it.
Beyond that complaint I’m very pleased with their work and would highly recommend them.