Lowe’s Home Improvement

I am writing this because the store obviously does not give a hoot that I have called numerous times asking that the loading dock area turn down the music. I live behind the Lowe’s and I am tortured with whatever music they listen to. And I have to listen to some guy singing, like it is karaōke in my house. So frustrating. I will never give them my business or money!

Don’t use them for any installations. They don’t stand by their work when you have issues. You will have to call repeatedly over several weeks to get a response. Once they finally respond they claim they will do something. That was three weeks ago.
Went into the store two days ago to see what was going on. Was supposed to get a call back yesterday. Of course no call nada nothing. This store’s customer service and install personnel are brutal. Go somewhere else unless you enjoy huge frustration and headaches then go for it

Never ever again! I just went in here today after a not so great experience at Sears trying to get a new dishwasher. I have been here quite a bit lately due to constant renovations at home as they are the closest hardware store now that the Ace Hardware is closed. However after today — never ever again. I went to the appliance department where I was promptly ignored for over 15 minutes by Gene, then finally acknowledge and told that he would be with me in a little while. I decided that I wasn’t going to wait any longer and started to leave the store. Another employee noticed that I was annoyed and asked if he could help. After I said no, he again offered to help and would see what he could do to make the sale. He ended up offering me 10% off of the appliance that I was going to buy and told the original employee in that department to make sure to give me the discount and Gene got very rude about it — why does she deserve a discount, I’m not giving her the discount. At that point I decided that this company will not get my money for the sale/​installation, so I went to hhgregg down the street from them and had an AMAZING experience. I was in and out in less time than I spent waiting at Lowe’s, plus I ended up spending a little more money and going to the top of my budget for a better appliance due to hhgregg’s wonderful customer service.

No assistance in the Lighting Dept. Checkout is a real bottleneck. Coming here for anything is always an issue.

I ordered a plumbing product replacement online. I requested an in-​store pickup. Well, I waited and waited, «assuming» I’d receive an email or phone call when the product arrived since the confirmation email said «We’ll notify you via email when your order is ready for pickup!» Sooo… several days go by and nothing. Of course I give them a call and surprise! It’s been there for a couple of days.
Thanks Lowe’s. Top of the line customer service (not).

I have been shopping for years at Lowes and thought how great it was that they gave a veteran discount. The last time my wife and I did our spring gardening run at lowes, I mentioned the veteran discount at the check out counter. The young man asked for proof. Proof I said, what should I carry there is no ID card for a veteran. Perhaps I should carry my discharge? I was disrespected. I’m 64 years old and being a veteran is not something I believe any one would lie about to save a few bucks. I guess my next trip to a hardware store will be to Menards. Sorry

Awful customer service! Never enough people working in each department. Dont know why I keep coming back. Brutal.

This was my first experience with a Lowe’s Home Improvement store. I ordered a piece of lumber on line for in store pick up. My review would be 5 stars for that part of my experience. Within 1 hour of placing my online order, I received a call from this store’s customer service saying that my purchase had been pulled and would be waiting for me when I pick it up. I thought that courtesy phone call was a nice touch. The 2 star deduction is because when my son was in the store to pick up the item, he asked a sales person on the floor where the wood stain was. The gentleman said «Aisle 9. No it’s Aisle 8». My son went to Aisle 8 to find all sorts of light bulbs. Another clerk told him the wood stain was in aisle 7 and that was correct.

This seems to be my day of customer service reviews so here it goes.
I entered Lowes with the plan to check out blinds. As I made may way to the back of the store I was greeted by several employees with a «Hi» or «How you doing». When I got to the blinds I started browsing around since no employee was around. When one did show up he started looking for himself at blinds.
Okay no big deal probably on break. Or not. A second employee showed up in the aisle and started to help the employee instead of asking if he could help me.
Now I didn’t need help just came to check the sale and prices, but the idea of customer service is to help the customers.

I have used store pick up numerous times over the past couple years and have needed a good, stiff drink every single time. In theory, store pick up sounds perfect for me. I’m a heavy online shopper and have seen Lowe’s advertising touting this option as quick, easy, and convenient. However, I’ve found it’s an absolute nightmare. It has taken at least 45 minutes each time I pick something up. I have no idea why. I’ve always come with a copy of my drivers license and the confirmation email, and with the exception of the last time, I’ve attempted to pick up my purchase within a week of ordering. Most of the time they haven’t pulled the merchandise and someone needs to run and pick it up off the shelf. Which takes forever because first they check the shelves up front. Then need to call someone in the back. Then they need to call someone to pick up the merchandise. All while they have you stand to the side while they wait on other people. A couple times they didn’t even have the item I ordered and had to substitute another item in its place. The last time they told me that I had already picked it up, even though they didn’t have a signature from anyone indicating that it was picked up, and I argued with them for over a half an hour before they realized that they made a mistake. The customer service rep asked what I wanted to do. Hmmm… Well, Lowes is sold out of the product that I purchased, so what are my options??? I received a refund for the product, but I would have happily given up the refund to get those 45 minutes of my life back. I informed a manager, Jason, about my concerns. He was condescending and extremely dismissive, and he walked away without attempting to address the issue. He intimated that I was in the wrong, and there is nothing that will change about there process– this is the way it is, and it’s not going to change. Even though one of the customer service employees told me that it’s always been like this: a disaster. Jason did not seem to care that I left an unhappy customer. Sorry Lowes, I will not be visiting you again.

Excellent store! I took a 3 year old dehumidifier back that had stopped working. The evaporator had a 5 yr warranty and I had been told I could take it to the Lowes where I bought it and that they would send it out for repair. That turned out to not be correct information but Donovan, the store service manager, took the time to look into it and then offered me a complete store credit which I then used to purchase a new one. I left the store completely satisfied and I will continue to make my large purchases at Lowes. Excellent store and even better employees!

Fantastic service in the flooring department from Jim in the Carol Stream, IL location.
He is an asset to the company, very helpful and courteous.
I’ve never had a bad experience with Lowes.

God forbid you need any help. Good luck finding anyone to help. No one working there remotely seems to care. Will never return

Been going here recently for plants and vegetables. I have been surprised and pleased by the amount of selection and the great shape it is in. The help has been very nice and the prices fair. I looked here for an appliance recently and found good prices but bought it somewhere else. Definitely a must hit for your home improvement needs.

The service here was horrible. The credit card machine froze and they left me outside in garden center freezing for 20 minutes as cashier was transferred to 6 different departments trying to fix it. After that they just voided it an told me to go inside where they only had 2 lines open and people lined up and down aisles waiting. I was so cold and frustrated the experience brought me to tears. I will buy all of my flowers somewhere else from now on.

Never really go to Lowe’s, always been a Home Depot person growing up. But came here once for convenience since it was on my way to Chicago. Great place, nice and big, and a good staff. First guy I talked to directed me to the aisle that I needed. Then when I needed help finding a certain piece of wood, this other lady helped me out there by calling this other guy. The other guy got me my wood, offered me an alternative, and then even cut the wood in two for me.
Overall helpful staff. Great job!

Place is spacious and clean. plenty of people to help you.
The parking lot is huge and there’s a lot of people, especially weekend warriors remodeling a room or their lawn/​garden.
I only come here for my water filter for my fridge so my experience here hasn’t been anything else but that.

After a near rip-​off experience with a Home Depot contractor, I went to Lowe’s to compare pricing on a Kitchen remodel. Lowe’s initial quote was thousands less, so I cancelled my Home Depot refacing project and ordered from Lowe’s. Their kitchen sales specialist, Dan, was fun to work with and extremely service-​focused. I went with their new «5-​day Express Install» option (installed by ERS in St. Charles) and the ERS staff and installers were outstanding as well.
In total, I got complete new full-​wood cabinets, with a granite countertop, and ERS even installed my new sink, disposal, dishwasher and microwave for $ 2000 less than Home Depot wanted for just cabinet refacing alone.
Best of all, the kitchen install took only 2 ½ days from demolition to completion (due to ERS pre-​assembling and «mocking up» my kitchen at their warehouse to confirm there were no missing or bad parts). The topper? They guarantee their installation work for 1 year.
I wish all remodeling projects were this easy and such a great value for the money!
Lowe’s & their services vendors are fantastic!

I would assume if an employee is working in a certain department they would have a general knowledge of the products within that department, but apparently this Lowe’s doesn’t believe in staff training or hiring employees with general knowledge. I went to the plumbing department and asked for a certain size pipe for my kitchen sink and the employee shows me a huge pipe twice the size that I needed. I said normally the type of pipe I’m looking for is thinner and comes in a pre-​packaged bag. He said there was nothing like that. I ditched him there and went to the next aisle to look and found what I needed.
Other times, it seems 2 or 3 people need to look for what I need and still can’t find anything. When I was purchasing a sink, I was told by the man in that department that their current promotion was to spend a certain amount of money and I would get a percentage off. He told me it was anything in the store. After spending a half hour finding other items to get to the number, I was told by the cashier this was not the case.
The cleanliness of the store is fine and if you know what you need and where it’s located within the store, it works, but I won’t be going back here.

I live pretty close to this Lowe’s so I started shopping here recently. I got the 10% coupon for changing my moving address which was a nice bonus. We decided to paint some of the rooms in the new place and we needed to get some other odds and ends.
For a big chain store, I must say this store is pretty good. Their paint department is very helpful and friendly. Actually everyone is pretty friendly and helpful. You know how sometimes when you go to a store and you can tell the person is annoyed you asked for help. Maybe I’m lucky but I haven’t experienced that yet.
I had two different paint guys and haven’t gotten splattered :) The first time I brought the wrong paint can and he was more than happy to get me the right one. And so far the paint has been good and what we expected. Will probably be getting more for our den soon.