St Charles Square Apartments

These apartments are cheap for a reason. I have had nothing but headaches from this place. Yes the staff is nice, that is probably the only thing that is good about these apartments. Within 2 months of living here i got bed bugs, they were living in the rug and made their way to the bed. I have also had roaches which come and go, i get them, they come and put traps down but then within weeks they come back. I have had them for over 9 months. Not all the neighbors are considerate of the noise they make. The parking stinks, one portion narrows so much you cannot even get your car in the parking spots. on the other side, when it rains or snows the parking lot floods and you cannot even get into the walkway. I would not recommend this place to my worst enemy.

My wife and I had a great two years at St. Charles Square Apartment Complex until we decided to leave. We were expecting to receive our $ 250 security deposit back. Instead, after we moved, we received a check totaling approximately $ 135. There was no explanation of the fees. Illinois State Law also requires that they should have sent an itemized list with receipts within 30 days, which did not happen.
I called the complex shortly after to inquire about the remaining balance and spoke with Maria. She responded by listing several random items that were damaged. I questioned the validity of the damages over the phone. Maria put me on hold, came back, and gave me a new set of damages that supposedly totaled the remaining balance.
Long story short — she then sent me photos of damages which showed how clean I had left the place and yet was still being charged. Then she corrected her second invoice and gave a final set of charges. On top of other charges, I ended up having to pay $ 50 for a mandatory carpet steam clean when their own photo of the carpet showed it clean with our vacuum impressions still there.
I cannot recommend this apartment complex to anyone because of their attitude on this. I can only imagine that they do this to most residents and hope people won’t question. Stay somewhere else