Firestone Complete Auto Care

I have been a customer for years and I have NEVER had any problems at this store. I read the Unilocal reviews and just do t see where these reviews come from. My two kids learned to drive and drove after getting their licenses which resulted in a lot of wear and tear on my car, and still never a problem here. Highly recommended store!

Allways satisfied with this company wherever E I go is allways a great consultation and great service

I was just in there last week for a set of tires and I knew something was wrong with the right front of my vehicle I thought it was a ball joint and it turned out to be that and they were able to fix it. Although it cost an arm and a leg I felt like art and mat really did their best to find me discounts and make it the cheapest it could be

Always very professional and welcoming, usually come in for oil changes. Matt is very personable and very helpful. Fresh coffee is offered and always wholesome TV shows showing for your entertainment.

We have taken our vehicles here several times and each time the customer service has been excellent, the repairs are done within the day or two, and the prices are fabulous. yesterday I worked with someone who is assisting the manager and he was awesome with my 4 year old who was being age appropriate annoying. Haha. Thank you guys!

I went here to get my brakes and rotors changed on my car. Needless to say it ended up taking about 4 and half hours to do the full job. They told me they didn’t have all the parts. So they had to order them from a different place. That took about an hour to be delivered… finally. they are going to get me out of here… oop…nope…after another hour of waiting they came in and told me that the parts place brought the wrong rotor… at this point I was nervous because they told me this 15 minutes before they close at 7pm. I thought for sure they were going to make me leave my car over night. But the manager called the parts place and told him he need the right part there NOW. The two workers actually stayed after hours to finish the job. I ended up getting out of there around 830 pm. I was thankful they didn’t just quit at closing time and tell me to come back the next day. I would of had no way home from Carpentersville to Lockport (over an hour away). Give them 3 out of 5 stars because this was a careless mistake that should of never happened.

I swore I was never going back to Firestone and sure enough I did… they didn’t put a bolt washer back on after the oil change so there’s a huge oil leak on the driveway. NTB is baling me out, lucky I noticed the oil splotch or I’d be half way to Colorado and the engine would run dry of oil and then I’m replacing the engine. Idiots, I’m so upset. They probably do that shit on purpose to get naïve losers back in to rob ‘em even more.

Brought my car in to check for leak and to fix intake. They ended up doing a quick fix for the intake that came undone on the way home and said my transmission fluid leak was an engine oil leak… the fluid isn’t even the same color…
Only reason 2 stars instead of 1 is customer service rep. helped me figure out engine code issue without any fuss or charge and was very nice.
Will never return here. Although they’re nice, they don’t know what they’re doing.

Horrible place, bar none the biggest crooks I’ve seen of any of tire or auto place. Don’t come in here having limited knowledge on car repairs because they will take you to the cleaners. The service? Yeah if you like service with full grown men having pms like attitudes about answering questions, you would like this service. Preferably the guy who works in the front I forgot his name, (tall skinny guy, might be ryan or jared maybe?) but will go back probably just to post his name on here so people know what fool to stay away from, real creep either way. First of all he kept looking at me in a discreet but sensual manager, and swear one time he had his hand on his crotch and was licking his lips when I turned around from my seat and saw him staring at me, suddenly he stopped when I saw him though and looked pretty nervous. Either way I felt really uncomfortable after that and got the hell out of there and waited outside. By the time the bill came however I was in for a surprise, $ 1500 just to replace 2 new struts! Well actually 900 for the 2, but they claimed I needed the back ones too, after I already had them checked out at both meineke and some other local neighborhood place and they both told me the back struts are fine. And the fact that I could feel and tell the back struts were okay from driving. Anyway, they told me I needed 2 new struts which I did not even need. Yeah, try to rip off the person who’s trying to give YOU business. Smart move jerkoffs, I will never go to this place again. Or ever to a firestone for that matter, if that’s how they conduct business that is. I guess if driving away customers is their goal, they sure have well succeeded driving away one customer, or a few as I seen like only 2 cars in here during a busy time. Anyway, avoid this place like a priest avoids a prostitute, because basically all they want to do is take your money and screw you over.

One time, I went here for an oil change that should have taken 30 minutes, and ended up taking 1 hour. Lame, but whatever, I’ll never go back here for an oil change.
Went here once again, just to get a quote on tires for my car. They didn’t have the size I needed in stock, so the manager actually tried to talk me into buying tires that weren’t the right size for my car!
I’ve learned my lesson now and will not be back.