US Post Office

If I could give it a zero star I would! Carpinteria post office has the worst customer service of any post office I’ve ever been to! The lady at the counter with the fake smile and blank stare is so rude and has been for years! I have no idea why they haven’t fired her. Some days she’s overly nice but in a fake way and others she just plain rude.

The counter help at this post office are pretty much burned out… one of them is a Jekyl & Hyde personality who can be nice one day and a complete pain the next. NONE of them volunteer any information that may help you. They are automatons. They all need either anti-​depressants or a permanent vacation. They do EVERYTHING to make their job easier and the customer’s needs more difficult. Your receipt might have three other things on it that are not your transactions because lady nutcake doesn’t want to take the time to do it correctly and puts your transaction on the same page as the non-​present-​customers stuff that comes in that they have to log through their lousy system. I DON’T WANT SOMEBODY ELSE’S STUFF ON MY RECEIPT, OK? Do it correctly, OK? Worst post office I’ve ever dealt with.

RUDE RUDE RUDE!!! The woman I was speaking with today at this horrible post office told me how God awful my handwriting was (in her words!) which was hilarious because I have a very nice penmanship! She then said and I quote her «your handwriting is un-​American!» I believe she said these crazy things to me so she wouldn’t look stupid for not doing what she was supposed to do two days ago ! She blamed it on my hand writing that she couldn’t read my address which was horse manure since it was clear to everyone there what it said. She was not being funny she was being very rude and abrupt and embarrassing in front of all the other customers!

This office is the perfect example of why everyone says USPS is going out of business. I have no reason why they bother to employ anyone in ‘customer service,’ as not a single person is the least bit helpful. I had to call a post office in Aurora, CO to get more information on a package that was here in town (Carp). This office needs to stop being so lazy and actually do the job they’re paid for.

I will drive 15 miles out of my way to avoid having to go into this branch of the USPS. It’s really THAT bad.
There is one woman (straight shoulder length hair, thin, late 50s) who works here who is just The Worst™ and will go out of her way to be nasty, snide and almost unbelievably rude to customers.
If you’ve not experienced it, you can’t even fathom how rude she is — and for literally no reason whatsoever.
I almost want to recommend people go to check it out like she’s doing performance art or something, because it’s seriously that bizarre. It would be entertaining if you didn’t have to stand in line and be treated like dirt for no good reason.
Once, I needed an overseas customs form and they didn’t have any in the form bins (by the way, they hardly ever have the forms or receipts stocked in their little slots, so good luck to you if you need one.) I had my package perfectly addressed, just needed that form and waited about 10 minutes in line. When I got up to this lady and asked for the form, she not only chastised ME for not filling in the form first, she then handed me the forms and nearly shouted, «Here! Why don’t you just put them OVER THERE? It’s two steps away from you. I’m working.» Everyone else in line laughed, uncomfortably. And like an idiot, I did it! At least she told me to come back to her when I was done…
But, oh, nay nay! After restocking for the USPS, I had to awkwardly re-​step into the line with her once I was done filling out the form and instead of explaining this to the person in line, she APOLOGIZED TO THEM with a huge, fake smile and then ROLLED HER EYES.
Recap: I waited in line, was treated rudely, asked to restock USPS forms by a USPS employee and then treated as if I was a line-​jumper and apology was made on my behalf for being a rude jerk and not standing in line for another 10 minutes.

The post office, from what I can tell is fine. The lines are long, probably due to not having an automated machine. Other than that, it’s cool.

Beware of the long thick red headed lady with green eyes (the one with shorter hair is a sweet lady).the other one will flex her USPS power and treat you like a child even if you are a premier customer. Be ready to get verbally assaulted or threatened if you don’t label correctly or ship in the same date your label is posted for. I heard her threaten a customer today stating she was going to have USPS watch their postal meter! She sounds like a high school hall monitor but not as intelligent. and she will insult you with a bitter smile. USPS should really get some new employees here because one minute in the presence of this lady could ruin your whole day. Image that a postal vampire in carpinteria.

the customer service here is terrible and even though there will be a line of 10 – 15 people, these employees seem to take their sweet time, move slowly, and take breaks more than they help customers. There is one woman that works there that is extremely rude and unhelpful, talks down to you like you are incompetent. I have filed a complaint with the USPS local branch and hopefully something gets done about her.

Today we had to go to the post office to get a passport for our son. We researched what time to arrive and what to bring ahead of time since the two women that work at our local office at the customer service window tend to be surly. Well they were both in rare form this morning getting into verbal altercations with patrons and their OWN supervisor over the hours in which they would take passport applications among other things. One of them told us it was too late to help us and another family that had waited in line eventhough their own supervisor standing there said it was not! The only reason I am not giving one star is because the supervisor was great, got his workers in line, and said they could help us. My husband has had issues with the other woman working on occasion when she incorrectly informed him on how to mail something and then became irrate with him when he prepared the package the wrong way.
Now I know why the US postal service is having such issues if these two workers are indicative of the type of employee they hire. These two women should be fired! I am sure there are hundreds of other Carpinterians that would love the job and would be much better suited to a customer service position!