American Home Shield

I have needed to cal AHS twice in the last year. Both times the customer service was great, patient and most informative. Service was completed in a timely manner and in a professional manner. Would and do highly recommend AHS to home owners

I wish I could have rated them negative 50 stars. They are horrible. Let’s just say, I was without a dishwasher for six weeks. The timer needed to be replaced, which was rather expensive, and in fact, so expensive, a new dishwasher would have been cheaper. Four on-​site tech visits later, the problem was FINALLY fixed. SIx weeks to repair a dishwasher is a joke. In fact, it’s insulting to my common sense and intelligence.
When I cancelled my contract at the end of the year, and yes, you have to tell them or they will continue billing you until you die, that task itself is made nearly impossible by them. I kept getting transferred to a line that was asking to submit an e-​form. Once I became angry and insistent (after numerous nearly stroke-​inducing attempts to cancel), someone finally helped me. She was both smarmy and insulting. She chastised my like a two-​year old for being outraged for the lack of service.
Now, I am receiving past-​due bills with language «this is an attempt to collect a debt», and I haven’t had a contract with them in months. When I called, the rep found this mysterious and transferred me to a line where someone would help me resolve my problem. Lo and behold, I heard the recording «We are unable to assist you within two minutes. Please submit and e-​form.»
Run…run very fast and far away from this rip-​off company. Also, if you read Consumers Reports, they will give you a pretty good idea on what you spend on these types of contracts, versus what you can save to buy/​repair something that breaks down.

DON’T YOU DARE DEALING WITH THESE PEOPLE…
Washing machine stopped working. I called them up. They set me up for an appt 10 days out, which was too long. By this time, I’d been with them for over 12 months ($ 25 X 12 =$ 300), and it was gonna cost me an additional $ 125 to have the tech come over… so they had not looked at my washer and i was already looking at $ 425. I felt it was B.S. I had to wait ON THEM for over a week after all the $$ I was paying them already. I got online and read some of their reviews and I was worried AHS would pull a fast one on me and come back with some lame excuse as to why they wouldn’t cover the cost of repair.
Thus I called a local appliance repair guy. He charged me $ 60 to look at my washer and told me what was wrong with it. Had I decided to replace the mother board (which was a couple of hundred dollars), he was going to charge me only $ 30 for labor.
We ended up buying a new washer altogether, but I still feel pretty good knowing we didn’t go through with AHS. I didn’t want to gamble, and pay $ 425 to AHS just to have them tell me they wouldn’t cover the cost to repair my 4yr old washing machine.
I called them back to cancel my policy. I was on the phone for over 2 hrs…
1^st time… I waited 20 mins for a live person, this person transferred me, but then the line cut off before I could reach a 2^nd person
2^nd time i called, i waited 20 mins for a live person, i was transferred again, 2^nd person picks up, and i had to explain myself to her all over again. she puts me on hold and lines disconnects.
3^rd time i called, same deal as before, wait, speak to live person, get transferred, wait some more, speak to 2^nd live person, explain why you’re calling AGAIN, be asked «are you sure you don’t need us?» and then be told i’ll be receiving refund of last payment in a form of a check in 10 business days (it’s been 21 calendar days since i called them… no refund YET!).
It won’t surprise me if these scammers charge my account come Feb 1^st. I’ll update this if that occurs…
Cheers!

Horrible horrible service. It has been a month and I still haven’t gotten my dishwasher fixed. I ended up putting in the part myself. They still hadn’t gotten back to me about possible cash pay out for a 12 year old dishwasher. They keep giving me the runaround about the authorization department not responding, next it was an email to a supervisor who hadn’t gotten back, after that she was out for the week, after that she was supposed to be back today but isn’t and I’ll email her again… Bull! Don’t use them Ever!

This is the best scam that exist, better yet, they steal your money legally and gets away with it. They have only one company that services heating system in The entire Boston area. So, winter, temp sub zero, heat breaks: good luck. They can only get you service on their own time:(Air King) is the company that service the insured home in Boston. They are booked up and there is no back up. I offered to call a plumber myself, have them fix my heating system and then the insurance can reimburse my money, the answer was NO.
So, I am paying for a service that I will never receive. Air King calls me and offer me to come on Tuesday between 9 and 12– I can take half a day off from work and the only problem there is if the guy shows up at 11:59am which is still wishing the time promised and I will have to miss work for the whole day.
I am canceling this scam

AHS is not the company you want to give your business to if you need a good home warranty coverage.
I called them for plumbing services and the plumber they sent was so incompetent. The plumber advised us that we need to cut a hole on our wall so he can perform a clean out. He didn’t even try to use the hydro jet. AHS said they do not cover this. We have the Shield Plan and this clearly should be covered. They refused to send another company to fix the problem.
Another service call for oven repair. The hinges on the door are broken. AHS, once again, advised us that this isn’t covered because it is physical damage. Clearly this should be under the «wear and tear» clause.
Our sales re, Elaine, is not helpful at all. NO ONE CARES! I will NEVER recommend this company to anyone. Not realible at all.

Wish there was a negative star rating they don’t deserve a single star! BUYER BEWARE! My 1^st call to American Home Shield (AHS) was first week of Nov. 2015, my stove igniter needed to be replaced. AHS called a vendor (Bay Appliance) the vendor calls me, could not come until 11÷21÷15 — told us what we already knew, we need new igniter, they don’t carry any parts. It is now 1÷21÷16 and I’ve had to call AHS every single day Mon-​Friday for the past 2 weeks to get a straight answer on status. The vendor said part is no longer available. AHS said part is available and was ordered 12÷10÷15 but had no idea where it was or where it was being shipped — they had to speak to purchasing and would call me back. Don’t be fooled! They never call you back! They finally confirmed 1÷15÷16 (when I called) that the igniter part was received and they had the name of person who signed for it. I had to continue to call to make sure part was received by vendor and to schedule installation. After waiting 2.5 months for part they’re making me wait another 2 weeks to install (2÷5÷16)!
Reported to AHS that my dryer was not working 12÷30÷15. Vendor came 1÷14÷16 to look at the dryer, said we need new dryer motor. They will contact me regarding timeframe once ordered. I was never contacted! And, when I asked AHS about it, while inquiring about my stove every day, they had no status on dryer. I called the vendor directly today (1÷21÷16) and they told me they already installed the dryer motor!!! I had to repeat several times that they have done nothing other than tell me a motor was needed. She put me on hold for several minutes and finally confirmed it was a «glitch in the computer» they have the part and will install 2÷5÷16 when they replace the igniter. Needless to say, 3 months to fix stove igniter; 2 months to fix dryer is UNACCEPTABLE! Save yourself time, money and stress — DO NOT BUY THIS INSURANCE!!!

I have been in Real Estate for 15 years and have had the worst customer experience that I have ever had with this company. They don’t come out to fix anything until 3 – 5 days after you call. The service technician did not show up to do the work.

I have had to use them two times in 15 years and both experience have been terrible. If you have a critical component, furnace or water heater and it breaks down on a week end don’t expect any sense of urgency from AHS. It does not «meet their criteria of 48 hours to respond». Also they take no ownership in staying on the repair. I have had to make all the calls and I still have no idea when I will get my furnace repaired after 48 hours.
Find a different provider if you can, I am going to.

They hire incompetent companies to come to your house! One company came to repair the washer and forgot to reconnect the hose, so we had water leak! We tried to get the appliance company and the warranty come to repair the damage. Both refused! Also, the sent another company to repair another appliance. After various visits, they could not fix it, but AHS does not want to pay for the replacement. This company is a joke!

WORST company ever! I was on hold for 45 min to speak to someone. Our heat is not working (on a Saturday) and we were told that because we have two heating units it’s not considered an emergency, they won’t send someone out until Monday. It’s suppose to be below 20 degrees tonight so I asked if they covered the pipes in case they burst. Yeah, NO… I’m canceling my contract ASAP.
DO NOT SIGN UP WITH THIS COMPANY!!!

Have had AHS on three homes since 1993, so we are
a twenty-​two year customer. Have had plumbing problems
fixed and an air conditioner replaced. We are satisfied
AHS customers.

Let me add to the endless litany of complaints against ahs. First, the good, the service man showed up on time. Sadly, it was down hill from there. The tech seemed relatively knowledgeable about this field — a/​c and ducts — but had a real hard time articulating in English what he wanted to say. Then, he charge two service fees for a single visit. One for inspecting the furnace and A/​C unit (which he gave only the briefest of glances at) and one for looking at the duct work. Okay, that’s probably AHS policy. Next when inspecting the duct work we notice that an entire section of the duct work had fallen out of the mounting brackets and is on the ground — explaining why an entire section of the house had not heating or cooling. Next, I ask the tech if he’s going to inspect the ducts in the attic (half of the house’s ducts are in the attic). Nope, he doesn’t have a ladder. Nice!
Finally, AHS’s ruling? Fixing the broken duct work isn’t covered. I’m still trying to figure out this one.

My experience has been hit and miss with American home Sheild. Called last Tuesday for a broken dryer. Service man called the same day to set up earliest appointment for Thursday.
Thursday, the repairman arrived around noon. He informed me that parts needed to be ordered and it would take 6 to 10 business days to get the parts. Not to call him, to check on the status of parts delivery.
I said my household has 7 adults who need to do laundry and have clean clothes to go to work. The repair mans reply was I have customers waiting three weeks to get their refrigerators repaired. Now waiting for parts while laundry piles up. This is not customer service.

Had the worst experience ever!!! I’ve been without a washer for 10 weeks now. The first time the tec came out he knew what was wrong, but couldn’t do anything about it. He was supposed to order parts. Over a week later I was told he was not a certified Maytag tec, so I had to wait for another tec, took another week, and another tec. Bla Bla Bla. Don’t want to bore you with all the details. Just know it took 10 weeks, and me to be home 7 days and most of those days they didn’t even show up or called 10 minutes before they were supposed to be there to tell me they were not going to make it. Three technicians and a plumber later and 10 weeks and all they said was they were not going to cover it, because the error code on the machine said I overloaded the machine.
I’m not upset that they wouldn’t cover it, I’m upset it took 10 weeks to tell me this. I spent over $ 300 at the laundry mats, not to mention, my time. On top of that the Supervisors won’t event call back or do anything for you. I’m sorry I ever got this insurance. Sounds like a scam.

Worthless company. In the paperwork I have it clearly says doorbells are covered but then they say no my door bell is not covered but they say electrical is covered so I say my electrical in my door bell is not working that is what is broken. So basically they don’t want to do a thing thanks !

Agree with the comments of the others generally. They will charge you a fee for the service visit even if the conclusion is that the item isn’t covered, or, worse, that they can’t give you any opinion. THey make no effort to pre-​vet a service request to reduce such unnecessary visits by going into detail about the situation. Instead they collect a very limited amount of information and immediately send a repair person to assess. That person collects their fee no matter what.
THis isn’t a scam, just really bad customer service. The product could have some value if done by a company with basic customer service standards.

This is a BIG waste of money!!! I have had this policy for several years and every time I tried to use it it was a nightmare. I finally cancelled the policy this week because:
They use very unskilled technicians
It takes days to get a technicians to your home to diagnose the problem, even though they say you’ll get the company to come out within 48 hours. All kinds of loopholes they use for this one!
When the appliance was actually beyond repair and they are supposed to replace it they claim you have misused/​abused the appliance and therefore it is not covered under the warranty.
DONT BUY A POLICY FROM THEM, IT’S A RIP OFF. SAVE YOUR PREMIUM MONEY INSTEAD FOR WHEN YOU NEED IT AND PAY A SKILLED REPAIR COMPANY IF ANYTHING BREAKS.

Consistent with my prior experience with AHS over 10 years ago, they still refuse to pay for anything after making you jump through multiple hoops and pay for multiple service visits. And then to top it all off, the bad news was delivered by a rude customer service representative who would not stop interrupting me and would not identify the name of her supervisor so I could speak to someone other than her. She also refused to state whether or not the call was being recorded.
I just hope I can get the money back for the policy. Will never ever use American Home Shield again.

RUN!!! Run so fast you’ll forget this name.
This is the worst warranty company in history.
First if you need to talk to a person make sure you have at least an hour to wait on hold.
Then once you do finally get ahold of a representative whom hates their life and job, they will dispatch the worst cheapest sketchiest company to «fix» your problem. Even if a company screws the same thing up 4x they won’t let you pick another one.
Literally everything they told us about our «super premier plan» was a lie. They don’t cover 90% of what they claim to.
Please for your homes sake and your sanity do NOT ever get your contract though them.