A Better Pool Service

Sorry I cannot recommend this pool service company. I tried out A Better Pool Service after buying a groupon.
The initial cleaning was good but the second week the pool technician did not clean out the baskets, did not refill any chlorine tablets and did not sweep for leaves. It literally looked like someone had showed up and dumped so much chlorine that my pool was misty white and then left.
I left several messages and did not get a call back. After several calls, I finally spoke to a live person who was very nice and admitted they were experiencing consistent complaints with one of their techs and they would assign me a new one. And they did give me an extra week free of charge.
Unfortunately the next week, the same thing happened. I had to take more pictures to prove my point. Anyways, I ended my groupon without signing up for weekly service cause of my experience. But not after getting super into paying for a month of poor service. And I also bought a filter clean and that didn’t go so well either…
My advice is to go elsewhere. This is not «a better pool service»

Good Customer Service and they are available to service your pool on time. Speak with Samantha as she is really nice in taking w/​customers. Thanks.

This is an excellent company. The staff and technician were easy to work with. The prices are reasonable. I will use them again.

Called three times to inquire about pool services. Finally got them, made an appointment for an estimate, and they never showed up. Left messages — which were never returned. Don’t want to have this problem when I’m a customer, so moving on…

I have been using A Better Pool Service for almost 4 years. I use their weekly pool service. The team members who come clean our pool are very nice, responsible, and diligent. They clean our pool every Monday and usually on holidays too. I find their prices very reasonable as well. In addition to cleaning our pool, they check the chemical levels and salt levels and replace or add anything necessary to make our pool balanced properly. There is no extra charge for chemicals or salt. Also, A Better Pool Service always let’s us know if additional service is necessary. They provide a bid before doing any work. Their service team recently had to replace our controller due to damage from a lightning strike. They were quick to fix the problem for us and made sure it was fixed to our satisfaction. Overall, I am very pleased with A Better Pool Service because our their responsiveness, competitive prices, and dependability.

Horrible customer service! Actually non-​existent service. They changed my weekly cleaning without telling me and then never showed up. Charged me anyway. Took several phone calls to try and get it fixed — no help. Asked to speak with owner 3 times — he would not call me.
Recommended him to a family member — they signed up for weekly service, gave them a key and when they returned from vacation — their pool was bright green. They Never went out to service the pool and when questioned — couldn’t remember why they never showed up!