Armstrong Relocation

We moved from Valley Ranch to Highland Village, but we had to store our stuff for 2 months until our house was finished. They came on time worked hard and packed all our stuff and left. Two months later they showed up on time and moved all our stuff in. They did not leave until my wife got all the furniture in the place she wanted it. They did a good job and they were on time.
I forgot to mention that they wrapped all the doors and corners just to protect our house.

Awesome move! My move coordinator Jessica was amazing during my local move within Dallas. The movers were timely and professional as well. Great process and experience!

I wish I could give them 0 stars. This was the worst experience of our lives! DO NOT use Armstrong. They packed the truck horribly resulting in numerous pieces being damaged in transit. The missed the delivery window by 4 days– that means we are without our belongings for more than 3 weeks– 3 weeks!!! So, then they owed us $ because of the delay. They sent the checks to the wrong address! Not even to the address where they delivered our goods! And as for the repairs– we are still fighting them on that. They broke all 4 legs on our ottoman and are claiming that was not transit related. Are you kidding me!!! They’re calling it a manufacturing defect because once upon a time we had a leg repaired. Mind you, the driver did not note any damage to the ottoman upon pickup. They also say they’re going to repair a leather chair with gouges in the leather and a table where a chunk of wood is missing. I’m sure they’ll look great when they’re done– right! Save yourself the misery and use another company!

Never again. Will take my business to North Dallas Moving and Storage. Our movers (not all of them) had a total lack of respect and regard for our belongings. We have had previous relocations through North Dallas Moving and Storage (RECOMMEND) and had two trucks and they were PROFESSIONAL and great care of our belongings. I continued to ask if we needed two trucks. The lead mover reassured me that everything could fit on one truck. Here is a list of what to expect:
The garage was not packed. Items were simply crammed into boxes. Organized tool trays and drawers were dumped into boxes causing a HUGE mess that we had to clean up. A craftsman work bench was NOT unpacked and when moved caused a metal leg to bend. Tools were dismantled. Tools were thrown into boxes.
Living room — our $ 4000 couch was completely dismantled. Much more than how it arrived from the furniture store. Now one section wobbles. I also took time out to take décor off the walls and place them in the dining room. These items were thrown into a box… UNWRAPPED.
Master bathroom — makeup trays SHOULD have been individually wrapped. Instead, trays were dumped into a box. The trays were stacked. This was a HUGE mess!
Master closet — Items thrown into boxes. Shoes stacked and stacked on top of mens suits.
Game room — Storage cube were REORGANIZED by the movers! All cubes were dumped into boxes and the storage cubes were broken down. Now I have to reorganize EVERYTHING!
Shelving — My son’s ladder shelving was completely dismantled… WHY? Not sure but now I have pegs and dowels that were not put back and it is unsteady.
Toys — I found a toilet bowel brush in my child’s toys! It was unwrapped.
Welsh Cupboard — The dowels were not replaced and it is unsteady.
House damage — Our wood flooring was gauged. The movers said it was already there. However, we moved from a brand new house that had a floor rug. It was not done by us. There was also wall damage. They did repair on site for me when I requested it.
They also finished earlier than what was quoted to me. Now I know why. I then had to find a hotel with two small children so we could have a bed to sleep in.
The only items that were packed professional was our kitchen. The mover who packed our kitchen did it exactly how it is supposed to be done.
We have been relocated before. This relocation has been quite disappointing. Why they decided to reorganize our belongings, dismantle everything and cram items into boxes is besides me.

We could not be happier with the excellent work done by Jose and Carlos today!!! They packed up our apartment with precision and care in under 3 hours and did so while being kind, courteous and professional. We felt completely comfortable knowing they were packing all of our belongings and hope to use them again for many years to come!!!

Terrible! Their movers damaged my most expensive antique item I own. They barely wrapped it with a packing blanket, then they assigned me a restoration company to fix it who didn’t have a good reputation. Furthermore, their movers refused to pack or ship ANY liquids in my house. No, laundry detergent, soap, household cleaners, bottled water, medicine, nothing!!! We had to throw all that away, give it away or haul it ourselves. Ridiculous. Then they sent me a snippy letter telling me they closed my case because I didn’t want the restoration done by their handpicked company. I would not recommend these people to anyone.

The Armstrong crew really made moving a pleasurable experience! We recently moved a three bedroom house from Denton to Lewisville. Because it was such a short 20 miles move and we didn’t have to hurry out of our old house, we took our time moving personal stuff ourselves. We needed to hire movers to move the furniture. Being research freaks, my husband and I called and compared about 6 different movers, all BBB A+ rating with the same exact items that we wanted move. Armstrong won hands down. They were the most responsive, most professional, and the best rate we quoted. Their rate beat the second best quote by a very large margin. Sounds good, right? It only got even better. :)
We contacted Armstrong and Marissa responded to us right away. She was very gracious and such a pleasure to work with. We had to modify our items several times and Marissa was very professional and responded to our emails within minutes. Armstrong even had time to move us on the same weekend we contacted them. Marissa emailed us one day prior to our move, to confirm and remind. Lovely! On the day of moving, the crew came to our house right on time and there were three of them!!! The guys were experienced and full-​time movers. Junior, the lead, has been with Armstrong for 27 years!!! Wow!!!
The guys, Junior, Byron, and Jeramiah were great. They reviewed all the items, asked questions where the items should be in the new house (so they know where to put on the truck). They brought all the blankets, cardboard boxes for mattresses, laid down cut-​up cardboard boxes to protect our floor. They were very careful with our furniture. Each piece of furniture was carefully wrapped and transported to their truck.
At the new house, the guys delivered and put all the furniture in all the places we requested (even in some tight spot that took a lot of maneuvering to accomplish). We were extremely happy and grateful for their service. To top it off, they delivered their service with smiles and politeness. I can’t imagine a better service that what we received with the Armstrong crew. For the records, we had 7 movers in past moves between me and my husband, Armstrong is the best one in our book.
I would highly recommend Armstrong to anyone. I would also recommend getting price quote by items. To us, it really takes away all the anxiety of how long it is going to take to move and we know exactly how the bill is going to be at the end. Although either way, I am sure Marissa at Armstrong will take good care of her clients. She sure did take great care of us! Oh, and we used the Unilocal coupon $ 75 for $ 125. We would have used Armstrong for our move anyway because of the great experience we had with Marissa but the Unilocal deal made it all even better. :)

In my experience Armstrong Relocation specializes in high-​stress, poor-​quality household moving.
I used Armstrong Relocation to move my household goods from Illinois to Texas. This was a one-​man household so we are not talking about a lot of stuff. The entire shipment fit into a 10 by 20 mini storage area, yet Armstrong Relocation charged me $ 910 per month just to store it. When I stated that $ 910 sounded too high they informed me this price had already been discounted by 45%! When I discovered this «discounted» rate was actually 5 times higher then the local mini storage I moved everything out of Armstrong.
And speaking of hidden fees — prior to storing my shipment Armstrong never disclosed they would charge $ 75 per hour just for me to get access to my property. Nor did they tell me to expect over $ 600 in «handling fees». If they had disclosed this at the start I would not have allowed them to store it.
When you embark on an interstate relocation the mover is required by law to provide you with documentation explaining your rights. Armstrong did not do that. Overall I have found Armstrong Relocation to be deceptive and incompetent. At the start of my move they quoted me $ 1105 for delivery and one month of storage. In fact, delivery was $ 1777 plus $ 910 for one month of storage.
Chances are you will encounter problems with any moving company — but what separates the good from bad is how they handle it. I used the Better Business Bureau to bring my complaints to the attention of Armstrong management. Rather than seeking some sort of compromise they just blew me off. Apparently they forgot about this little thing called the Internet.