Enterprise Rent-A-Car

This location is efficient, professional and friendly! Shoutout to Jake for excellent customer service and the drivers as well. Dante was courteous enough to wait until I made it into my brothers home before driving off. Thanks to this team my experience was amazing. Great prices too! –sean

Was able to walk right in and rent a Transit the week before vacation! There were none available anywhere! Both Kayla and Carlos were personable and helpful! Got exactly what we needed in less than 15 minutes.

The guy who took my reservation (who doesn’t even work at this location) was outrageously rude. He rushed me off the phone and failed to give me final details on things I needed to bring to get my rental. When I went to pick up my rental, Carlos accommodated me by apologizing for the inconvenience and gave me a free upgrade. He also made the process very smooth as it was about to become a big headache for me because the gentleman who took my reservation down didn’t bother to complete it. Anyway, Carlos was incredible and he is the reason I will continue to use this location for my rental needs from now going forward.

Visited this location after dropping my vehicle at Mister Collision. They picked me up as I dropped my truck off and helped me to load my items into the car. After we arrived at Enterprise I went to check in and was surprised at the reviews listed. I was met with warm greetings by everyone in the office. The inside of the office isn’t that appealing to the eye but I was here to rent a vehicle — not have a fancy dinner.
Shad was appointed as my representative and was very patient and professional. There was a mix up with my insurance policy and I ended up paying out of pocket to cover extra costs incurred for renting a large class SUV. The option besides the Suburban was a minivan (soccer mom I am not) and a Ford F-​150 (without a backup camera… I need my backup camera). With the other two options I would not have to pay anything out of pocket and I was having a time deciding what to do. Shad was nice enough to recognize my distress from my accident and everything I was dealing with. He gave me a great deal on the Suburban for the two weeks I would need the vehicle.
The vehicle was new, clean and had almost a full tank of gas… I thoroughly enjoyed driving it! It only took a week for the collision shop to repair my truck. I dropped off the rental at the collision shop and even though Enterprise couldn’t pick it up until the next morning, they stopped my payments as of that day and refunded me for the remainder of the two weeks I paid up front. They were very friendly and helpful the whole while. Two enthusiastic thumbs up!

staff — pushy, unfriendly, be-​littling (if that is even a word), not helpful and obviously do not like working here …

Enterprise, we WON’T pick you up. Even though we were called 4 times!
I suggest that as the new Enterprise crappy tag to go along with their crappy overall service.
From the very start my experience with the Vandergriff Enterprise location was below average. I called, was put on hold for over 3.5 minutes before being disconnected. The next day Enterprise was called at 2:05pm to come pick me up (about 5 minutes away). By 2:30 still no pick up. I called and Enterprise had no idea I was supposed to be picked up; no one was ever sent. Then at 2:50 I called back and supposedly the driver was around the corner. It was after 3pm before the driver ever showed.
Next I’m taken to a location where no cars are available and no one seems to care. Rather than taking charge of the situation and seeming slightly apologetic for forgetting to pick me up, I was treated rudely and just put into the queue of people waiting for cars.
Rather than wait for Enterprise to figure out which end was up, I called Geico and got set up with a rental at Hertz. I made Enterprise drop me off even though he tried to tell me that was out of their way. I got to Hertz and I was in and out in less than 10 minutes.
Had they been cool about their F’up maybe I could have just said, «hey, shit happens». But not only can they not do their jobs, they don’t care that they suck.

This location is understaffed, dark, and sketchy looking. That being said, the staff members I’ve dealt with have been polite and helpful. The branch is located inside «Van’s Collision Center» which is a crappy looking old building, so it’s not the most pleasant experience. However, you’re only alternative in the Valley Ranch area for an Enterprise is the airport. I don’t like renting a car from here, but I probably will again.