Kwik Kar

Update to my review — I have since filed with the BBB. Upon receiving my complaint KwikKar is refunding me the $ 91 in unapproved parts. It appears they do seem to care about making things right.
First time doing a review and I really feel compelled to let you know of my experience yesterday. I have used this Kwik Kar for about a year now for oil changes and have not ever had much of an issue. Yesterday I took my truck in for a diagnostic on the cooling system. It was leaking coolant and not sure if it was the radiator or water pump. I received a call around 9:45am from Diane the owner. The water pump was the cause and had leaked coolant all over the two belts — AC and serpentine. It was recommended that I replace the two belts and of course the water pump. The total I was quoted was $ 599 and I said okay, do it. I was a little taken aback as Chevy’s quote for water pump was between $ 240 and $ 650. I was hoping to save some money from not having it done a the dealership. I was also told that I could buy my own parts and bring them in, but they wouldn’t warranty them. Which is okay because the only warranty Kwik Kar gives is the same one year manufacturers warranty that you get regardless who puts it on. I get a call around 2:30 that it’s ready. I called to tell them I’d be there around 5:30 and then I received another call from Diane. She tells me that they had to do MORE work and add two pulleys for the two belts. She said since they did the work already without prior approval she would not charge me the labor, just for parts. So now to pick up my truck it’s $ 690, not the $ 599 I had approved. I explained to Diane when I picked up my truck that I am unemployed at the present time and I really didn’t have the $ 599 so to add work I didn’t approve is a little unsettling. She said she understands that’s why she’s not charging me for the labor. Then she proceeded to say that they are an «honest shop». Well Diane, you are in fact NOT an honest shop if you do unapproved work and expect your customer to pay for it. Ninety dollars may not be a lot to some to come up with and I’m very thankful I had it, but it’s the principle — I was quoted a price and it should have not changed without prior approval. Sadly, I will not be back to this location for my oil changes or any other automotive needs.

I was tired of a competitor always saying what was broken, needed flushed or repair when I just needed an oil change. My cars are always maintained. And it was always when my wife or kids brought the cars in. So went out to find a new HONEST place to have oil changed. Well, I found it! Friendly, quick service without the questionable up sell on work that’s not required. I will be bringing all my cars here.

Today i went this place for my car need renewel for city inspection.
and i really like this plac, acually notime for doing this Unilocal and recommend for spend time.
but i really tell what i feeling
go to this place!
you will see why I recommend this business by all means.
The people who are honest business.
There are sincere men.
Compared with other stores it will know soon.
The store says the price is too true.
Thank you to you my car inspection today I’m up to number five Unfortunately, Unilocal dosen’t have a give 10 stars?
thank you so much you guys make it my day so cool~~~~

I went here for years but my recent visit was pretty bad. I had a oil change and didn’t realize until 2 days later they over inflated all 4 tires. My handheld gauge display 60 psi but I think it was much higher because the gauge can only go up to 60. The recommended tire pressure for my car is between 32 – 35 psi.
I released the air to a safe pressure and called in to report the issue. They immediately were on the defensive mode. They said my gauge was broken and there was no way in the world they could have made this kind of mistake. When I first discover the issue, I thought about driving my car back to the shop to show them but it was way to risky.
I’m giving them one star for poor service and not taking accountability for their mistake. I won’t be returning to this store.

Went for a regular oil change and they were very quick and efficient. Good experience!

I was here and it was Saturday around 11:15… They got the oil change done in 15 mins… that was quick for a Saturday… The staff was very cordial and warm. They told me the code for check engine light on free of cost, just to make me happy. I am going to be a regular customer there. They won my business :)