Motel 6

I am very unhappy with Motel 6. First let me start by saying if you make a reservation at Motel 6; ask them if it is a corporate owned location versus a franchised location. Trust me it really matters when things go wrong.
I stayed at a Motel 6 in Carson Ca (888 Dominguez Street). There were several things that were wrong from the very start, however I overlooked them because I know you cannot take responsibility for everyone in a hotel and after all is Motel 6. When initially made my reservation online, I requested double beds. When I arrived they had me booked for a single bed, so the only double bed room available was in smoking. Not a big deal, until I wake up and go to sleep to the smell of marijuana everyday. And that was not the worst of it.
There were roaches in my room that I had to kill. I called the front desk and was told I had to wait until morning to speak with the manager. Morning comes and I shower to get dressed. I step out of the shower and I notice that the bathroom floor is extremely wet, but the water is brown. There is water leaking from the back of the toilet. Then the tub starts gurgling and poop starts spouting out of the tub drain and the bathroom is now flooded and the water is moving at a rapid pace and spilling into the room. I call the front desk to let them no. It took them over 30 minutes to get someone to the. In the meantime I am scrambling trying to get my stuff on higher ground. The move me to a room across the hall for it to be filled with black flying bugs. Management moved me again. When I complained I was told that they would comp one day and if I did not accept that I could just go to another hotel.
Fast forward where I contact Motel 6 Corporate only to find out that the Carson CA location is a franchise. Motel 6 Customer service «REFUSED» to help me. I was told by Aliah (who hung up in my face 5 times) that there was nothing that corporate could do to help or compensate me. She did say that she would contact the Area Manager (who is a corporate employee) to let them no, but they would not be contacting me either. She stated that it is not their responsibility to compensate me or make my stay better (puzzled look — huh!). She also told me that there was not a supervisor available and if there was, they could not do anything to help me. When she hung up on me I called back and guess who answered the phone… Aliah. I asked her why she hung up and she hung up again. I called back and yes she answered again and I asked is this what they teach their customer service reps, she hung up again. I called back and the phone was answered and then disconnected. So I called again from a different phone… and yes she answered, lol and I said Aliah its me and she hung up again. I am going to flood social media and every local news stations to share this story because there is more. I have pictures and recorded conversations.

Good customer service. Decent parking. Good location.
I needed a night away from home.
Wifi is free but congested and very slow during peak use in the evening. These beds are hard as hell. I opted for a week but will be checking out today because a week is way too much on this bed. I slept but I have shoulder pains and feel like a crickety old lady.