National In-Home Service and Installation

My exerpience with National In-​Home Services and Installation (NISI) has been very poor. This business has been unprofessional and unreliable, and should be avoided at all cost.
On May 4, 2015, NISI was contracted by Samsung, my flat panel manufacturer, to perform warranty work on my plasma flat panel. I received a phone call from Susan. She was unable or unwilling to commit to a specific appointment time, other than a technician would be available sometime between 9:00a and 5:00p on an agreed day during the work week, and the technician would call 30 minutes before. I told her that was not acceptable during the work week, because my schedule generally does not allow me to drop everything on a moment’s notice. I asked whether she would consider coming over the weekend between 9:00a and 5:00p. She said no, and if I wanted weekend work done, I would have to haul the TV over to a service center at my expense. Susan offered a two hour window. I balked at that option. Susan strongly suggested or implied those were my only options. I reluctantly agreed to have service performed on May 15, 2015 between 3:00p and 5:00p.
No one called nor appeared for the May 15, 2015 appointment. Shortly after 5:00 PM, I called CostCo Concierge Services, who acts as an intermediary for Samsung, when a television is still under warranty. CostCo was not successful reaching NISI. I explained my situation, and they agreed that another service provider should be dispatched. After several phone calls over the course of a week, and the matter being eventually escalated to a Samsung supervisor, another technician was dispatched (A-​AAA TV Service), and the problem was resolved in a prompt, professional and courteous manner.
It should be noted that NISI has an «F» rating with the Better Business Bureau. See
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The bottom line is that NISI was not interested in accomodating the customer (i.e. fixed appointment times, referral to another technician), and didn’t follow through in the end. If Samsung (or any other company for that matter) offers NISI, demand to have someone else perform the service.