PODS

Customer service is almost non existent. We have been on hold for two hours today to find out when the pod will be delivered. They promised to call and email the night before delivery but failed. The customer id number does not work and there seems no way to get a hold of a live person to resolve the issue.

To Amanda P of PODS I am not sure how to send you a reply with my customer ID number so I will just post it here and hope that you see it. Any help that you can provide would be appreciated. The number is 5 042 364 768. Thanks, Jamie Young

Customer service is horrible. They did not appropriately communicate delivery or pickup of containers. They damaged my pod during the 3 ½ years it was in storage and didn’t inform me that it wouldn’t be fixed which caused dust to collect, settle on, and permanently damage my furniture.

This was a great experience working with this company. Their staff was very helpful, clear and concise with directions. The items in our pod were taken care of and our move went very smoothly with them. Their quote online was very accurate and I had a couple of questions and I called in. Their employees were very helpful. I would definitely use them again. Make sure to reserve early and schedule your pick up/​drop off early too. Summer is busy season.

PODS is a great concept and I finally experienced the process. I was satisfied overall with my services from PODS. If your using PODS to quickly move out and to another location or straight to storage, and you don’t own the property (leasing an apt), remember to schedule online exactly how you want the PODS to be placed at your location, and also book both delivery and pick-​up dates at the same time for the same day. Otherwise, your POD will be stranded at the property until you book for next available pick-​up date, which may be a big problem.

This is a company who’s greed cheat and cheap. We moved from Missouri to Texas and paid the entire amount, as well as insurance. when We got the truck we were unable to open the door so we got some people to help us open it… After we had open the door we saw a leak of water which mis all our stuff all we have …there were holes in the ceiling and since our stuff were falling in the truck’s floor so it sucked all water. I had to wash All clothes again because there is a smell from the water even my kids clothes that have not yet use. The living room was smell fusty from the water. the living room was from the skin and prevailed cloth, which also i washed … the worse was the bedroom. It looks like used room water is damage it .bc it was fall and on top of other in not properly way, so the Screws hole broken Cause of that we Rebuilt it in incorrect way and the mattress was in really bad shape sucked lots of water what made us to buy new one… when we contacted the pods manger we had to fill form and wait a month to confer and decide the resolution which was reject because they did not find water in the container. I told them yes because its in my items and its been over a month, and could be the driver Clean it. Even though we paid insurance, but we got zero refund, and bc we just moved, we could’t offer to hire a lawyer

We used PODS to move from our current home to a new one and left our belongings in storage for over a month as we had to live in a hotel. Everything went great and arrived at our new house in good condition. This is the second time I have used POD’s for a move and would highly recommend their service.

Used PODs for a home renovation, delivery and pick up were a breeze with the online services. the online quotation was accurate, and easy account setup, with autommatic monthly payments. PODs was ontime within their delivery and pickup windows, and both drivers contacted me 15 – 20 minutes before arriving. Ina ll a very well run operation.

Exactly what I thought it would be. If you want to save some money packing yourself this is the way to do it. We had a moving company move the large items (couches, beds, etc) and everything else, we boxed up ourselves and moved in the POD. This is how I would do it again. Also, the driver was super nice.

Understand that when they deliver a Pod to your house, it is at the driver’s discretion. So they can completely ignore your instructions and put it anywhere they want, blocking your garage doors, blocking your entrance. If you want them to move it, you have to pay them an extra fee. This creates a huge incentive for them to do a crappy job placing the container and getting a fee out of you later when you discover you can’t park in your garage anymore. Terrible service. Would not use again.

Having time to unload your own pod is great but don’t try to schedule a pickup without plenty of notice. Also make sure you ask the if you Need a city permit to deliver the pod. They had our address and didn’t tell us that a permit might be needed until we called to schedule delivery. What a mess and of course PODS said that was my fault.

Used to store furniture for house renovation. Everything went as planned and as expected.

Move with PODS went well but had a few hiccups. PODS customer service department well informed and knowledgeable and worked with us. Would have been better if we could have talked w local team but PODS system does not allow this. I would use PODS again.

Their «3 Hour Window» is just a suggestion. The first driver showed up earlier than the time we’d been told. Luckily, my wife pulled up just as he was leaving (without having dropped off the POD) and caught up to him three blocks away. He returned and dropped it off.
I had asked for an end of day pick-​up slot (after 4pm) and was told it wouldn’t be a problem. However, the automated call I received the day before our scheduled pick-​up gave me a time between 1pm and 4pm. Based on our experience with the early drop-​off, I called PODS’ Customer Service immediately to ask for a later time (after 4pm). The Customer Service Rep was courteous, but told me that they are not allowed to change the time given. He put in a request, but that’s all he was allowed to do (NOT empowered to help customers).
The next day, the driver did not call beforehand as they are supposed to and arrived at 2pm. When I told we wouldn’t be ready until after 4, he said it «wouldn’t be a problem». He told me he had other pick-​ups to make and someone would be by to pick it up later. No one came. When I called that evening, the only thing the CSR could do was reschedule — for four days later. However, the new owners were moving in the next day and I needed the POD off the property before then. He called the Dispatcher twice to try to get it picked up that night or the next day and suggested I call first thing in the morning to see if there was an opening. So now, after being told by two different employees that it «wouldn’t be a problem,» it was becoming a problem.
When I called the next morning, the CSR I spoke with became rude quickly and told me that you can’t request a specific pick-​up time (I hadn’t — just a window after 4pm). He then told me that whichever day you choose for delivery or pick-​up, you «have to be available starting at 7am» — not mentioned anywhere on their website nor in the emails I received. With no other options, I called our Realtor so she could let the new owners know the situation. She said she’d do what she could. Well, what she could do was nothing short of amazing. She called PODS and worked her way up the food chain until she reached someone who could actually help. They finally showed up at 5:45pm to pick up the POD. Thankfully, the new owners were gracious and understanding.
The rest of our transaction went relatively smooth.
I would think that PODS would understand how stressful and erratic moving can be and empower their CSRs to make adjustments that help the customer. I understand scheduling and logistics, and how one change can disrupt the entire plan, but after two employees told me things «wouldn’t be a problem,» I expected a little more support. And, if what the other CSR told me is true (be ready starting at 7am), then why give out the «3 Hour Window» in the first place?

First timer here. The experience was excellent. On-​line account made it easy to schedule all deliveries and moves of the containers. The fact that we packed once, were able to store while we remodeled, then drop off at the new house made it perfect.
Drivers did a great job getting the pods into some tight spots at our new house. Drivers always called within an hour of the delivery.
I would recommend PODS.

Dealing with them for insurance where they need to pay for me damage.

I will not consider PODS in the future, and I would not recommend PODS to others. If you don’t ask the «right» questions they don’t give you the information you need to make an informed decision… and, as the customer, you may not even know what questions to ask.
They told me the outside measurements of my container, but did not inform me of the interior measurements or of the 2×4’s spaced throughout the inside perimeter further reducing my storage space. As a customer in the middle of a hectic move, one might not think to ask. As a moving and storage company, it should be standard practice to ensure your customers are fully informed. I was told by a PODS customer complaint rep that PODS is not required to tell you anything about the inside measurements.
They also informed me that my city allowed for three days of street parking. So, when the driver discovered he could not deliver to my driveway because of a neighbors fence, I called my city to gain permission for one additional day of street parking. It was at this time I was informed a container could not be placed on teh street at all according to city ordinance. I called PODS to complain and have it removed, and they seemed unconcerned.
They have now agreed to refund the money for the first months rent since I am not renting their POD, but are still charging a delivery fee. I argue that the service and product promised/​sold was not the service/​product delivered and am currently disputing this charge as well.
PODS is one expensive option with poor customer service in a sea of great options. Go somewhere else.

OK, I’m going to try to do this review without resorting to petty name calling and cursing. This is going to be a real challenge, but here we go.
I opted to use PODS when I moved out of my duplex back to my parents. I wanted my things to be in storage in an air conditioned place where I did not have to worry about rats and the elements. The thought of paying more for these luxuries were totally worth it to me so I happily signed and paid my storage fees every month for over a year.
Fast forward and I was ready to store my things at my parent’s and the first thing I see are my items covered with rat urine and feces. Seriously. I was livid. I showed the driver and they had a manager come out. Ultimately they kept saying that I had to have provided the rat (which I am terrified of), shrugged and then walked away. They could not accept that they gave me a faulty pod that had openings (which we have on camera).
I tried over and over again to get a resolution with the Carrollton and corporate offices to no avail. They happily took my money for over a year and no longer have any interest in me or anyone else who is no longer paying for their ridiculous services. The best they could do was offer me $ 300, which does not even begin to cover the cost of my couch!
I’ve never dealt with so many immature do-​nothings in my life.
So, my advice is to run far away. Use a real trucking company or go with friends with a truck and pay them in beer. Anything is better than PODS.