Resource One Credit Union

First off, this branch has to have the most friendliest people you will find anywhere. The customer service is outstanding. I can’t tell you how many times I’ve pulled up to the drive-​thru at 6:02 only to be greeted by «I’ll have this right out to you!» There’s no attitude, no eye-​rolling, they get stuff done!
Secondly, the loan process. Yeah, I had a small hiccup — but nothing to cry about. Most of it was impatience on my part, but once I was connected to my loan officer it was smooth sailing.
Finally, the best part about this credit union is they want you to be successful with your money. Why? This creates a win-​win relationship with you and the credit union. They have so many member perks and programs to help you manage your money and also different accounts that cater to your needs. This credit union by far surpasses any expectation I had and the level of customer service exceeds those ridiculous larger banks… not to mention the lower fees and rates. LOVE it. I’ll be a member for LIFE!

This review is not about this branch in particular, but resource one and its loan process. This was the most difficult and until pleasant experience in banking. I was a personal banker for years and this is not an organized bank. Gigi in particular, needs to get organized and learn how to disclose the loan process upfront. Not make promises that she can’t keep. Like no down «you are approved with no down payment» That isn’t even close to the only issue but I can’t go into it lol because I am on my phone. Stay clear of this bank, go with a nationwide bank that has perfected the process.

If you’re in Carrollton and want a good LOCAL Credit Union then consider Resource One. They are formerly the Sears Credit Union and they merged with 7 – 11’s Credit Union. So they’re were America Shops for Value every day of the year. Apparently every 7 – 11 has their ATMs so there’s a HUGE network and they have branches all over the DFW area. Branch manager Kristopher Parker has been a big help to me and some of my friends recently so I just want to give them a big shout out and maybe some business. In two weeks they’ve financed two cars for me and my friends and they’ve bent over backwards to make the process easy.