Strong’s Nursery & Garden Center

Some of their employees are nice and helpful. Others are the exact opposite. One longtime employee behind the counter appears to be in management. I have never seen her treat a customer with anything resembling courtesy. I much prefer Ruibal’s. They have wonderful employees and management. Will start shopping there since they now have a location at Rosemeade and George Bush.

They have a great variety of plants but their return/​exchange policy sucks! Home Depot has a 1 yr guarantee for any plants. Strong’s only guarantees shrubs and trees, not perennials or annuals. I bought 2 perennial just under 2 months ago and one died and the other is still blooming and healthy. I’ve watered them the exact same amount.
I don’t recommend buying their stuff and will definitely not be coming back ever.

I feel I have to update my Unilocal to realign the expectations of Strong’s past and future customers (some of the disgruntled and dissatisfied reviews). This nursery and garden center is a great source of gardening and plant material – if you know what you’re looking for. The business is really geared toward contractor/​commercial business during weekdays, while focusing on retail and residential customers on weekends. With the exception of the front office, every inch of this lot focuses on moving bulk amounts of plant products. So if you’re a novice or home gardener with a ton of questions about the best plants for your situation, you’ll do better to ask them at an operation that caters specifically to this (like Calloways). There is dirt, mud, and uneven terrain on some of the lots, so I wouldn’t suggest wearing heels or clothing you can’t afford to soil. Customer service has gradually improved over the years and effort has been put into the front-​of-​the-​lot space to attract more retail customers. The things that have kept me a loyal customer of Strong’s are their excellent prices and their selection of reliable, Texas-​hardy plants.

Closed 30 minutes early. Arrived 30 minutes before closing time. Two young employees saw me drive up, walked out and said they are closing, locked the gate, and left with their friends. It was a Friday, so I guess they wanted to get the weekend started. I drove from quite a ways away through bad traffic to get there., so you can say that I was more than a little miffed.

We shop year round at Strong’s. We used to joke that the nursery was wonderful, but lacked miserably in customer service.
No longer. Helpful, considerate, friendly.
And, the plants are beautiful and healthy.
I’d give them more than five stars if available. Strong’s has come a long way.
The secret is out. They are busy busy. Especially on the weekends.
Don’t waste your money on plants elsewhere.
Go for quality and great customer service!

Just had one of the best experiences (at Strong’s) ever. Been shopping there for years. Still not perfect, but much improved customer service, compared to the past 5 years. The men working on the grounds need to offer help, on occasion. But the selection is there, the easy layout is there, the carts are there, and the check out staff is muuuuuch improved and act like they want to work there. Not sure if there is new management, but something is different. Of course, I’ll check back later. I’m watching you Strong’s.

Large variety of plants and shrubs I was told. I have ventured out to this spot now three times. The lack of customer service with so many on the property is leaving much to be desired. The goal is to find plants to edify one of my garden spaces. They boasthigh quality plants and offer little to no guidance when there. I have taken home plants each time and they have not lived past at times 1 week. I cannot return to pay my well earned dollars. There are many other nurseries in the metroplex. Hope they rectify these issues soon.

Started buying my plants here last year, love the selection and super knowledgeable staff!

They have a large selection, but I have found plants to be typically poor quality compared to Home Depot. A couple of plants that I bought died in just 2 weeks, and they won’t exchange them, unlike Home Depot, where you get a one year guarantee. Some other shrubs that I bought from here an year ago also didn’t grow as well as the ones I got from Home Depot next door.

My first visit to this nursery was a pleasant surprise. Besides the great selection the staff was very helpful and knowledgable customer service was an A+!

Large selection of plants, shrubs and trees but their customer service leaves A LOT to be desired. We bought a tree there and also paid for them planting it. Left it up to them to determine the best day for them to come and plant it but asked to please give us notice a day before.
However, when the call came, some rude person informed us that «their delivery guy would be there in 20 to 30 minutes». Hello? Who can generally accommodate such a short notice? Most people work during the day and have to make arrangements to be home for something like that.
We feel that Strong’s, being one of the go-​to places here in the area to buy plants, have a certain arrogance about them. They expect the customer to accommodate them and not the other way around. Our next tree will be bought elsewhere.

Having been in the retail nursery industry for 25+ years, I am continually appalled at the rudeness and apathy of the staff here, particularly the Mr. & Mrs. owner team. Only out of desperation for specific material do I even go thru their gates but when I have been forced to, I am shocked at the treatment I receive each and every time. I don’t think I have ever seen either of the owners smile, say hello (even after I initially do), ask if I (or anyone needs help). God forbid you have a question that needs answering from them. Sarcastic, rude and makes customers feel like they are «bothering» them. In my opinion, the only way they stay in business is their selection of plant material but don’t count on anyone being customer oriented in any way.

Last weekend was a great sale on the normally high priced Strong’s plants and trees. I made trips there and spent about $ 250 or the potentially $ 600 I had planned to spend. The help (I think his name was Antonio) was fantastic and helped me throughout the selection process — including loading everything. However, the man (50-​something with light hair) and woman (younger boyish-​girl with a ball cap) at the register were the reason I opted against the additional tree purchases and decided to take my business elsewhere. Their attitudes towards the two customers that were ahead of me in line were unbelievable. They snapped at them for asking legitimate questions and acted as if they were putout by having to ring up the sales. A few of us in line could not believe they had this much arrogance. I left the line to leave and apologized to the yard workers for asking him to take the plants and trees out of the truck. I later found the plants at a new nursery up the road and only paid about 15% more for the items that were supposedly 50% off at Strongs. It was worth it and I laugh because I saw one of the other people at the other Nursery that was in line at Strongs — they did the same thing.

Unprofessional… the best way to describe this establishment. they may have a great selection and good prices… but their customer service is disgusting… On my visit I asked to speak to the manager and was sent to a angry looking woman who I found out was the «owner» and when I spoke to her, realized why her employees are so miserable and unprofessional… She was uncouth, unprofessional and arrogant… I would prefer to pay more and have a good experience, rather than save a few dollars and leave with a sour taste in my mouth… When asked what plants do well… the only reply you will get is a snarl and an attitude full of disgust… No thanks… I will keep my money in my wallet and take it elsewhere…

I have been a Strong’s customer for at least five years spending a minimum of $ 500 per season. The service has always been well below average with the cashiers having a «I’m doing you a favor» attitude when checking you out. Try asking a technical question and if you can find someone that knows anything, they have a condescending attitude. Today I made my last trip to Strong’s. I needed a medium size shrub and finally found one; of course it wasn’t priced. I finally found someone who said it was $ 49. I picked up the plant along with eight flats of bedding plants. The attendant wrote me a ticket and he also said the shrub was $ 49. When I went to the cashier, of course no greeting just a blank stare, she keyed in the item number and it came up $ 59. I told her that two of their employees said it was $ 49 including the person who wrote the ticket. She said with an attitude that the computer was always right and that was the price. I asked for the manager who basically said that was the price, take it or leave it. I decided to leave it, but unfortunately the shrub and eight flats had already been loaded into my car. I told the manager that this was the worst customer service that I had ever experienced. With a PISSY attitude, she relented and let me have it for the price quoted by two of her employees. Both her and the cashier glared at me as I left. I have already told the story to four of my neighbors and will continue to tell it anytime anyone mentions buying landscape plants. It is obvious by the other posts on Unilocal that the owner and management don’t care about customer service.

Strong’s has an excellent supply of locally adapted plants and trees. They are particularly good for trees and bushes. HOWEVER, as others have reviewed, their customer service is sadly lacking. To be specific, it’s not so much the excellent help that stand ready to get your purchases to your vehicle. It’s the owners/​management that are the problem. I had them wave me off from even entering the store a full 30 minutes before closing time when all I wanted was to pick up a bag of fertilizer! They act as if they really don’t need your money. And in a world where there are loads of businesses who really do care about your business, you can do better.

This place has great plants and good prices on trees (not other stuff) HOWEVER they have ZERO customer service. Everyone acts like you are bothering them to try to buy something and don’t even think about having something delivered. If you are 1 inch out of their delivery area (like me) they won’t even deliver if you offer to pay extra. Real non flexible. I would love to shop there but they make it almost impossible.

I generally do not take this much time in writing a review on a place of business. but in this case I hope that this will serve as a public announcement or warning of possible deceptive trade practices for this establishment.
As much as I have enjoyed spending thousands of dollars over the past year at Strong’s Nursery, it looks like this past weekend’s annual sale and the lack of communication of the details on the complete condition of the sale. and the way the manager handled it. could result in me taking my money, and other family member’s money, someplace.
This weekend my wife and I gleefully woke up early and got to Strong’s early to pick out our annual bargains. This year we saved up to get a few trees. Since everything was 50% off, this meant we could get bigger and more trees.
We walked into the forest of trees and picked out a two beautiful crêpe myrtle. The Strong’s worker gladly flagged the trees and placed SOLD signs on them and gave us the price slips off the tree limb to take to the cast register.
At this point all was very well.
Then we proceeded over to the main part of the nursery where we filled up a cart full of plants in flats. Then we spotted an outside floral arrangement we could not live with out.
Things were still OK at this point.
Now when we finally got to the cash register we divided up the plants we were going to take with us, and the trees we needed delivered.
THIS IS WHEN STUFF HIT THE FAN!
This is when we were abruptly told by the cashier that there is no deliver for sale items… period.
Knowing from dealing with Strong’s on several landscaping projects that they do have delivery we found this very strange and were willing to pay extra for delivery during the week after the sale. However, for THIS SALE this was not the case.
At this time a gentleman stepped behind the counter and took over the explanation of why there was no delivery. He very gruffly told us that ‘if we buy anything he wants it off their property immediately’. This meant that if we bought the trees and then left to go rent a truck, Strong’s nursery was not responsible if someone else bought the trees we had marked Sold and there would NO REFUND if someone bought the trees we purchased.
Now since my wife is an attorney she caught on the deceptiveness of not properly providing customers clear notice of the details of the policy he just gave us and she went after the guy like a heeler on a bull.
She rattled off every law he was breaking and kindly asked if he wanted to reconsider his policy. He then said nothing and walked away.
The only notice Strong’s provided of this policy was on a clipboard they had sitting on the cash register. Nothing about them selling off paid for items was on that clipboard or provided in the two private mailings I received. Not even anything about their no delivery policy was provided in the mailer.
The gentleman offer little explanation on the reasoning with the exception of saying he had already had three other people that day ‘stiff’ them on marking trees and not returning to get them when they had others wanting the same trees.
Of course, he ignored the difference in our situation with us paying for them first until we could go rent a truck and be back before the end of the day to pick them up.
He just said…
«if you buy them, I want them off my property immediately… you take the risk of them being here when you get back if you do not take them with you now, and as the policy clearly says. NO REFUNDS»
Now that the sale is over, we hope people will first make sure to find out the specifics of their sales policy before walking around in 100+ heat to find them they needed to bring a truck.
We know it was an exceptional hot day and the gentleman probably been out in it all day, but his course of action of not clearly positing Sales Policy has resulted in us not coming back to Strong’s again and this notice being placed for all on the internet to be advised of how they do business.

Always helpful and lots of selections. These folks really know plants and they’re happy to share their information. My partner goes here more than I do but I’ve never walked out empty handed. The plants survive well, despite me. I’m not a green thumb by any means.