Woodforest National Bank

Woodforest Bank as a whole is 4.5 stars. I love small banks. It’s simple and straightforward.
I give 3 stars because of their service and lack of expertise. They are friendly enough so don’t let that deter you away. You just have to ask plenty of questions and be very patient. If you don’t have those things you’ll be frustrated. I originally went to the Addison location because their service is great and they are knowledgeable. They always greeted me by name and asked me how I was doing.

I seldom have much nice to say of woodforest customer service. I’m out of town and misplaced debit card. Needed to do cash withdrawal. Fast. I called 2 wf branches to ask how late the lobby was open.
Both calls had a recording saying they couldn’t come to phone LEAVE A MESSAGE OR CALL ANOTHER BRANCH. it was 6 pm and i needed answers quick.
This Branch… the 3^rd one did actually answer! They did stay open till 7 pm. Why WF doesn’t post hrs on their Unilocal site is confounding.
WF take note: banks are all competing for our biz… and we pay ridiculous fees for convenience. The least wf could do is answer their phones and update their Unilocal page to include hrs of operation.
I arrived in time and was actually greeted by branch manager Cameron_​_​_​_​_​. Not only was he courteous but when I explained about lmisolaced card and that i couldn’t wait 7 to 10 days for a replacement he paused and found the Branch nearest me that does have the ability to issue replacement cards on site. That was exactly what i desperately needed. Some may not have stopped and Looked up the branch. the address abd phone number but he did.
Wf hire more managers like Cameron at the TrinityMills Carrollton Tx or lose my biz tova competitor!