Aaron’s Sales & Lease Ownership

Thoroughly disappointed with the compassion at this place. I’ve only got three payments left on a laptop I had been renting to own and in my contract says i can return it at any time which I would like to do now that it does not work. HP is claiming liquid damage but there is absolutely positively no way any liquid got onto my laptop as I’ve been away dealing with my dog that is terminally ill and my laptop was left on the dresser away from any sort of liquid. Originally Aarons staff allowed me a loaner laptop while mine was sent off and came back with the false report, but because the report said «liquid damage» they took the loaner laptop away too!!! They still expect you to pay for the broken merchandise, give you nothing in return to hold you over, while you’re trying to come up with money to replace the «broken laptop that they do not cover under warranty» and still want you to pay your monthly payments, this place takes your money, scams you of your items — and expects you to pay for damage that is clearly not there. Their warranty is misrepresented and I refuse to pay. Where is the compassion in this place for an honest customer who has made their payments on time for nearly a year? I deserve a break, they fully know my awful
Situation happening with my dog and they still don’t give a crap about me. Just their $$ which they will not be getting unless they work with me in some way. What a scam.

This is for the Keitzke store — I have been a customer for years. I bought a lot of furniture over the years, plus a laptop, and tv. Tons of stuff. I loved the staff, and they took care of me, I never was late on a payment, never had an issue. Then… I went in about a month ago looking for a bedroom set. I ordered a bunkbed to be delivered along with a master bed frame only. I called prior to delivery, and cancelled the bunkbed. They delivered the master bed frame no problems, and I love it. Fast forward one month. I paid the payment for the frame I have, and got a call for the bunkbed which I never received. I explained I didn’t get it. They said okay, they’d make a note on the account. Fast forward another month, more calls, more mean threatening calls. I answer, they say do I want to pay because I’m late on my payment due the 1^st. (I don’t have a payment due the first) I explain AGAIN. I didn’t get the bunkbed, they seem surprised AGAIN. I loved the old staff, and this new staff can’t find their way out of a paper bag. I will pay off my payments quickly and never do business with them again.

I had place an order for a living room set of witch I was giving a time of a 5hr delivery window from 2pm –7pm of witch I had to pay someone to stay at my home for this window as I work 6 days a week witch is fine except that Noone showed up finally I called at 8pm and the manager told me the drivers where going to lake Tahoe wow thanks where was my phone call when I ask why wasn’t I notified the manager said not dept I have to call the store manager in the morning I called the next morning n the manager said the drivers will be in half hour and I will see them soon an hour goes by and nothing I called again and the manager stated that the drivers don’t come in till 10 now I have to go in late to work because of poor customer service from a rip off company I’m going to pay these con artists as quick as possible so I don’t have to deal with them anymore I would never recommend anyone to do business with aarons

Aaron’s sells garbage and doesn’t honor their lease return policy. I would definitely not suggest buying from them unless you want to get ripped off. $ 1300 isn’t very much but is a lot for garbage. The furniture might look nice but it’s made poorly and out of poor material like compressed wood (sawdust). The employee’s who deliver the furniture who are paid poor wages (but are apparently happy to have work) aren’t interested in putting your furniture together properly, probably because of their poor wages. This isn’t the kind of company you should give your business too. I would suggest paying the couple hundred more for real furniture.

If i could give them less then one star I would. This store Is Horrible !!! Debra in particular is a horrid general manager and has no right to have any job dealing with people. She should be off working in a factory somewhere where she sees and speaks to no one. She continued to talk down to me when I was asking to explain why I was paying Over what I should of been for my account. All she could of said was u have a $ 12 fee if u pay bi weekly and that would of been the end of it. But she didn’t she talked down to me and was extremely rude. Then when they came to move my mattress the guy was so rude kicked my white clothes out of the way with his dirty shoes. And I came in and he had my sheets in his hand and when I asked him what he was doing (because my sheets where not even on the bed) he said he was looking for the mattress cover which is not appropriate. This store needs to be seen for the problem it is if u need to go to aarons go to the reno store because this store will treat u horrible they need to be shut down or at least the manager needs to be fired.

Sales man will say anything to get you to buy something. I was there for 2 hrs when i went to see what i could do. He LIED!!! Although this sales person no longer works there, I’m screwed because he lied and they will not honor anything that he said. Before you say anything yes i read the contract and the contract does NOT say anything about what we discussed either for or against me, it just doesn’t say anything at all except basic policy that has nothing to do with the problems i am having. All they can tell me is «read your contract»… I did over and over just answer my questions and stop trying to run me around…