Best Buy

So, here it more than a year since I was last in and I’m looking for a phone for my wife. I have to wait more than 20 minutes since there is only two people who work in the section. The manager for the store or that shift Aaron was trying to tell these two older people who were claiming that they had been lied to that he wasn’t going to do anything for them. The guy who was working with these older people didn’t take even a second to come and ask me what I needed. When it was my turn I told him what I wanted and he said I had to order it online! Wait, you’re telling me that I wasted 20+ minutes of my life for nothing?! Yep! Off to Walmart where I picked it up and was out of Walmart in less than 10 minutes!
As I said before, «For customer service please go someplace else. »

This place sucks! Bot a Toshiba Satellite 2.4 Gig 4 Ram wouldn’t boot or load w/​o growing a beard… my third one… others worked fine for years… Best Buy manager said I had 15 days to bring back! Takes a lot longer to reload all old software. Don’t buy here or Toshiba stuff… can’t upgrade RAM & store won’t work with you.

I visited this Best Buy to return an item and then make a purchase. The return went without a hitch.
I needed some assistance to make a purchase and watched as numerous «blue shirts» walked by ignoring me. I looked around and noticed that there were several folks over 60 like myself being ignored. I finally shouted at an employee as he was walking by. Im ticked off at this point. When I was done, I literally MADE him help an older couple who had been standing there for as long as I had with no assistance.
The moral… If you’re over 50. go somewhere else.
I knew I should have stuck with Amazon.

didn’t have a good experience on this branch, we ask one of the best buy crews of a particular item and we were told he would go ask the manager but never came back found out that he was entertaining a different customer and we never get an apology.

Just stopped in to pick up a Steelbook of «50 Shades of Grey» not in stock! This location has always had shortage issues. The Staff were not helpful just had 4 standing near the front door and just chatting. But this location and I have had issues in the past.
Store should either order more, or just say «Not Available» I checked online an said this location had 25 copies of the product up above n not to see any on shelves.

OK, well, I’m done with Best Buy. But which one?
Yes, there is more than one Best Buy. There is
, and then there is your local Best Buy brick and mortar storefront.
I recently purchased an «open box» computer from
and got a great deal. Too bad they forgot to put the packing materials in the box when they shipped it. So it arrived broken. I called
. After a few transfers and disconnects, they finally got their act together, emailed me a shipping label, and said I could either ship it back to them and get a refund in a couple of weeks, or take it to my local Best Buy and get it immediately.
I assumed– wrongly as it turns out– that this was not the first time this has ever happened and that they have this procedure written down somewhere.
So off I go to my local Best Buy. «No dice,» sez they. «This is not our fault, and we only do exchanges. You need to deal with
. We’re Best Buy.»
How silly of me to think this was the same company. How could I have been so ignorant as to think that Best Buy and
are somehow related? Yes, a guy would have to be pretty darn foolish to assume that one company had anything to do with the other company. What a nincompoop I am to even think that just because they could do an exchange, for some reason a refund was an insurmountable problem. If I weren’t so senile and feeble-​minded, I would have know that lady at
was just trying to get rid of me and send me on a wild goose chase!
My mistake.
So to prevent such a faux pas from transpiring again, I think the safest thing for me to do is to avoid ANYPLACE with «Best Buy» in the name. Just to be safe.

Ok store

You really shouldn’t have sold me that Geek Squad Protection Plan. Cause now that I’ve tried to use it and learned the hard way how useless it is by process of being buried in a call center maze of zero customer service
I ended up in that maze because Geek Squad isn’t really who helps you when your TV breaks. It’s a company called Service West that is incompetent, unprofessional and unreliable.
The guys who installed my TV were great. I give them high marks but that doesn’t change the fact that I refuse to ever set foot in a Best Buy again after the experience I had.
A month without a working TV, mind you a brand new TV I bought 4 months ago. Here’s a couple other lies Best Buy told me
Service West is the only company in the area who can work on LG TV’s. Well that’s just not true. I visited Carson City TV repair a mile from my house (Service West is in Sparks) and they’re approved by LG to work on TV’s too. They said it takes 2 days to get parts for warranty service. 7 for Non-​Warranty. So I really don’t feel bad that I gave up on Service West after 3 and a half weeks from when they came to my house and glanced at my TV for 30 seconds and took a picture of the back of the TV which they clearly didn’t even save.
I had to go get my receipt reprinted (yeah, I know, I’m unorganized, shoot me). and I ask if they have a copy of the warranty too? They say the Geek Squad Protection Plan is the warranty.
No. No it isn’t. Not by a long shot. There is a factory warranty for a year built in. I could have gone straight to LG direct the whole time and avoided this whole mess. But, I thought. «Oh, I guess Geek Squad’s who I call for warranty issues» No. Big Mistake.
Anyway, I finally did go to LG Direct. They came out two days after I called them. Looked at my TV thoroughly, and said the part would arrive as early as Monday (It’s Friday). Oh and you can buy an extended warranty on the LG Website for lower than the Geek Squad charges for their «protection plan»
I’m not someone who complains a lot. When I go to a restaurant and the food’s bad or the waiter’s inattentive. They still get a tip and I don’t trash them all over the internet. But when I’ve been systematically mistreated I won’t put up with that.

I wanted to buy a TV. I waited a half an hour and then left. Only one person was selling TVs and he had already spent over a half an hour and was still working on selling a TV to one couple at the time I left. plenty of other people were standing around with Best Buy shirts on but they couldn’t help me. It was so pathetic. I left. I’ll go someplace where they really want to sell a TV.

Did some Black Friday shopping here. Wasn’t as hellish as I expected. They seemed to have everything organized and under control.
I ended up buying a new stereo for my car. It was an awesome deal. They scheduled me to have it installed a few days later. It took them about an hour to install. After playing with the settings, I realized that there was no bass coming from the subwoofer. Gave them a call and they told me to come in. They gave a quick look and realized they didn’t notice the subwoofer was there. They did some quick research, got some wires and tools and five minutes later my car was ready to go. Didn’t charge me for anything.
Minus having to go back to fix the minor problem, it was a good experience.

I feel bad that this is the area’s only major electronics store. It could use some competition that would give it a swift kick in the rear. The staff is generally very friendly and accommodating but everything is so beat up. Display stands are falling apart. Cameras are not charged. Alarm taps on portable devices trigger all the time. I know this is cheap entertainment for us geeks to wander around and look at gadgets and gear but if I were Apple or Samsung I would be worried that my products looks defective when on display here. The prices are OK — a little on the high side but you get decent service and a chance to see before you buy.

Had an excellent experience while purchasing a mobile hot spot for my stepfather. 2500 miles from home, the wonderful (and cheerful, and knowledgable!) woman in the mobile phone dept, (whose name I WISH I could remember) found me EXACTLY the hardware I needed, updated (and improved!) my current plan, and, quite simply, just made my day!

I originally gave them a negative (1-​star) review. That was mainly based on the continual difficulty, once I had scheduled an install, in reaching specific departments or personnel via their phone system… (It still sucks — especially when you’re being routed by an operator who is physically located a couple thousand miles from the store you’re trying to reach!)…However, I can’t say enough positive things about the quality of their installation and conscientious followup by their Geek Squad. They are really great. And always ready to patiently work through any issues with my new theater system — either over the phone, or in person (though their call-​in phone system still needs some work!) In the end, I’m really happy with the Geek Squad and everyone in the home theater dept. at the Carson City store.

It was both the best of times, and the worst of times, and I keep rooting for folks to be able to compete with Amazon, and today Best Buy was both good and bad.
The good part was the way that they handled a return. I walked in, showed them my receipt, explained why I wanted my money back, and they returned my cash with no problem or hassle.
The bad part was over in the Magnolia section. I’m looking for answers on a home theater system, and there is nobody to find. I go to the next section, the one with all the TV’s and the more approachable (less expensive) home theater systems, sound bars and such, and I find somebody. She takes me back to the Magnolia section to get an answer, and there is still no help.
So, I leave the store, satisfied that my return wasn’t hassled and frustrated that I didn’t get answers on home theaters.
The real good part was that I was in a store attempting to talk to people, not buying via Amazon Prime. Amazon Prime is great, but they need competition. Best Buy just needs to figure out how to compete consistently.

Saw a Kindle case we wanted for $ 20. Got to the register and it rang up for $ 39. Decided against it and went back to find another case. Leon was there and we found that someone put the case back in the wrong spot. He was kind enough to honor the price we saw. Nice customer service.

Worst customer service ever, we ended up getting information from another customer and the store’s self serve computer. This store put a in dash receiver on sale and had none in stock, then we were told no best buys in northern Nevada had them in stock but their own in store computer showed they did. We were not offered a rain check we had to ask for one and then after 20 mins we left no one ever returned. We went to unique sounds on Carson they are the best!

I ordered a washing machine online, to pick up in this store. It took wayyyyyyy tooooo longgg… First, nobody was available to help me for quite some time. Then, they couldn’t find the washing machine that I ordered. Finally, after finding it (I could hear them talking on the radio), it still took them around 15 minutes to get it to the front of the store.
In the end, my in store pickup took almost 45 minutes.

Hands down one the absolute best Best Buy stores I have entered.
I was not attacked with door greetings, nor department greetings. I dislike it and find it extremely annoying that when you enter a new department another customer service rep must ask me if I need help.
Moving along I came specifically to find a second battery (Nikon EN-​EL20) for my new toy from the BF. The battery was $ 62.99 and not quite what I wanted to spend so while standing in front of the item I looked them up on
and found it for only $ 37.95 (not including shipping). Then Dan showed up and asked if I would like to see the item, as it was in a locked glass case. He then told me that they offer price matching (OMG I NEVER KNEW THAT) and he could look up the best price for me. Little did he know that I had done so and he found the same thing.
Sure enough when I got to the cashier, Rose, Dan had already informed her of the great deal I was getting and I was done.
Check out was just as good, Rose offered us to apply for the credit card and that even if we didn’t qualify we will get $ 10 off.
There are a few people out there that work in customer service and could learn a thing or two from Dan and Rose.
Thanks again!!!

I remember those days when you only bought electronics from places like Best Buy and Circuit City. Then Amazon came along and took off with the competition.
Nowadays, I seem to do a combination of research before I buy electronics. I go to Amazon and read the reviews. If I’m not in a rush, I’ll buy it online. If I want something NOW or still have questions about the item, I’ll drop by a big box store like Best Buy to see the product in action and pray that the sales person has enough knowledge about the item that s/​he can help me make a good decision. That’s the tipping edge between buying online or not.
I recently bought an iPhone compatible alarm clock here. It was on mega sale for $ 35 and has worked perfectly since then. Kudos for pricing and being able to see an item in person and testing it out without any hassle.

My son and I accompanied Gayle and her mother into Best Buy to buy a new laptop computer. Gayle and I actually have had similar conversations with our respective parents about what they need, using a service that helps set them up at home, the redundancy of
(which remains in both households), and the long time it took to convince them to ditch dial-​up service. Of course, we’re also talking about computer usage that doesn’t go much beyond email and visiting specific web sites. And the idea of wireless in the house just brings a blank stare.
This particular Best Buy is small, so if you’re looking for an iMac, forget it and drive up to Reno if you want it from Best Buy. For the matter at hand, I thought that the guy who helped Gayle and her Mom through the process was friendly, helpful, and not too pushy on selling the extras. They found a nice Toshiba laptop at a good price, that was ready to go when they got it home. Our store stay was also short enough to allow my son and me to look around, but not stand around bored for too long. Gayle and I also got a few good tips on various shortcut options for our drive back to the Bay Area. Of course, with a good snow storm, all bets are off.