Michael Hohl Subaru

this place completed baited my daughter into buying a car they only had on their lot for one day without any type of warranty and the car needs new transmission the day she picks it up to drive off the lot and they will not honor any type of help — i am in san diego, i got on the phone with the general manager and he told me that he would not speak with anyone but my daughter. family name is laub — 6 active attorneys in family — should be able to take care of this farce of a business from further scam

I had warranty work done now a couple of years ago and you know I thought that after finding 6 hose clamps lose and a number of parts incorrectly placed in where the hoses are held that I was performing some routine maintenance that I do infrequently because the car is used infrequently… yes I am yelling at these punks even though they were irked at my being pissed off for there ridiculous and unprofessional job seemed to try and do what is right they didn’t do it… right…to begin with or to end with… whoever they had work on my car at the time whether he or she works there or not doesn’t matter they do not check each others work and besides the person who I cannot believe was a skilled let alone certified mechanic was anything but a 2 bit errand boy and floor sweeper… I had a recall for a fuel line fixed on an 02 wrx which the factory had conveniently attempted to disregard do to the recall it would have affected every car they made in that model year in all they tried to classify Nevada as a region that was warm winter climate and that the defect would not be a problem in my area which is anything but warm in the winter. Well needless to say I had gas leaking all over the place due to being left out of the garage one night… after getting Subaru of America to extend this work because the issue was retired they said take it to the nearest authorized dealer which was Hohl… my mother had work done there and they seemed legit and fair to her even though I had many people bad mouth them. This is where maybe heeding advice pays because the job took a total of 3 days longer for some reason that original but again the car is not my daily driver so I was ok with it… I was finally told come get it so I did I didn’t think anything of it and was driving home when I noticed it didn’t sound right so immediately when I got home I popped the hood. I have worked on import cars and would have done this work myself had it not been covered by the recall. I found the intake on the turbo was not even connected all the hoses were unclamped with clamps loose which some were installed after do to the tendency of these to leak with age and boost pressure well known fact that these authorized hacks seemed to later complain about and it was like 3 clamps big deal but the point is the turbo was not even tight and leaking air which could have caused sever damage and with my luck I am sure there is some price that I will pay… well I then noticed all these surface scratches on the fender and to my disbelief they had told me they washed and detailed my car… now I knew why… ok I could go on and on and on and why I am coming back now and writing this now is they were pissed I ripped them on Hohl honda fb page because they didn’t have a page for Subaru why because they suck… I was doing more work today after all this time and found that the hose holders are incorrectly put in the hoses have rubbed and worn now and this is because they were only concerned with saving face and not making sure the work was done and I was sick of a one day job taking over a week and making 3 trips for this… if you have recall work don’t have your vehicle serviced by them… I thought I was through with finding things that were done incomplete wrong… no I didn’t and you know I am not some schmuck who changes his own oil I do it all I replace motors build them etc and I might appear to expect a higher level of work but really I do not I know how difficult it is to work on thee cars however I do not leave or put the car back together incompletely or flat out wrong drag hoses over the paint and leave scratches which incidentally they should have repainted the other fender and the hood to match the paint since the new paint was matched but the aging paint is now a different shade and that sucks… makes me wonder just what really went on with my mothers car even though years ago they did have a parts manager who was excellent but he left and the parts doubled in price the service sucks and this is a reflection of the general manager who I had sent an email to and had not the time to return it… see I a just one person who thought he was wrong when they gave me the you over reacted bit and well know I was not you people don’t belong working on anybody’s vehicle you had a manger who appeared to be a cool guy dealing with idiots all around him I hope he moved on cuz he seemed like he could have been worthy somewhere else .I could tell he was biting his tongue at me and at his staff because he was trying to decide who was telling the truth and who wasn’t… its been a couple of years and I am sure the guy didn’t just have a bad day on my car since he in my opinion was incompetent and had no business working on cars especially with the fact I work out of my garage without the aid of lifts and other shop stuff that the dealership has available including service manuals and everyday job working on vehicles being that they are all the same…

You guys STINK. Does your parts department even WORK, or do they just sit around talking about keggers, while the phones ring off the hook, and your clients line up!!! Worst dealership service, EVER.

OMG i bought my first brand new car from here, a 2016 subaru forester. Best car ever. Its my first subaru and I love it soooo much. I went in, gave what I wanted to spend and drove away in my car same day. Just like that. so, yeah 5 stars.

I took my car in for an oil change and when I check it a few weeks later, I saw that they had overfilled it. Took it back and they replaced the oil with the correct amount, no questions asked.

I have been thinking long and hard about this review because initially I would have given this dealership negative stars, and an unmerciful reviews. Let me tell you why: my salesman Dan is exactly what you would think a salesman would be: charismatic, untrustworthy, and rude. From the moment I stepped trough the door I was treated like a child, and not a buyer. We even got a recommendation from another dealership for this guy! Couldn’t believe it. He’s tall, older, and balding, and he does nothing but lie and pressure you. I walked into the dealership knowing exactly what I wanted, and I told him what I was looking for, and I had a pre-​approval from my bank of choice. Seemed simple to me. While test driving the car that I wanted, he told me in the car that I shouldn’t be too excited because it’s only the first car, and he could raise the price because I like it so much. The entire time I was there he made me think that I was lucky to even be there to buy, and not some crummy used car dealership. He even told me in front of several other customers during my first maintenance that I was lucky to even have the car! I couldn’t believe it! The customer service skills this man has are appalling.
Fast forward to to signing the contract, and he became nothing but a headache. He told me that I had two years free maintenance because I bought brand new, but as soon as I go in to have my vehicle serviced, I am told that he never authorized that. You can imagine how angry I was! He literally told me that he had no idea who I
was and that he didn’t tell me I had this service plan. I had decided on Michael Hohl specifically for this two year free maintenance plan because it held value in buying a new car.
Then, I find out that the post dated check that I gave him for my down payment was cashed two days ahead of the scheduled redemption date. Mind you, I had specifically made this appointment with Dan, and confirmed the redemption appointment the day before I came in. Little did I know he actually took that to the bank two days earlier, and then STILL collected my redemption payment. That’s double what I was contracted to put down! This error wasn’t corrected for months, and I just now received a reimbursement check.
Today I went into Michael Hohl intending to speak to the General Manager to get some answers. Let me tell you that the way my situation was handled by Nick, the GM, had completely changed the way I feel about the dealership. He was genuinely sorry that this was my first car buying experience, and that so many things went wrong. In fact, he gave me the two year maintenance plan in order to rectify the situation! He said he would talk with the salesman and get things handled. I can say that I wasn’t expecting that, and from this point on I will deal with Nick only. He was so kind, treated me fairly, and had no problems committing to excellent customer service. I was extremely impressed. Give Michael Hohl a chance, and ask for Nick. I will continue to be a loyal customer because of his efforts, and am thankful that he took care of my situation so well. I am a happy customer, despite it all. Thank you, Nick!

Dealing with buying a car is a tough on going battle. Whether I made or make a deal with Michael Hohl, they have been nothing but the best when it comes to customer service and interactions. Tons of places in Reno will bait and switch do whatever lie they could but in here, honesty has been where it was at. Dan has followed up every single time there was changes. Thank you!

Cristian Hernandez helped me out! He was patient and nice and he worked with me for about a month. Now I’m a owner of an 2016 Impreza! Great service :)

Great experience here! Wasn’t able to buy a vehicle (looking for pre owned) today but overall was very impressed with this car dealership. The sales team was very helpful and not pushy. They respected our price range and did a good job helping us understand our options: new, used, leasing, etc.
I hope in the future to buy a car from them if they get a used vehicle in our price range and the model we want.
This place is great, look no further for a solid Subaru dealer.

Its been along time since I felt like taken care off. But you want a professional environment and buying experience stop by and give the Michael Hohl Subaru team a shot. Brian Green was awesome. I called and told him what I wanted and not only was the car sitting up front and waiting for a test drive. I offered a True car price and interest I wanted and after only going back once we had a deal.
The test drive was great. With a short drive up Spooner summit and back. It has to have been the best test drive ever. Also Brian Green added a lot of information about the car to solidify the decision of our purchase.
Mathew Hohl you have a great crew and great job Brian Green. Clearly worth the short drive to Carson City.

I was recently reminded of the awful experience I had with this dealership and realized I never posted an update on what happened after I posted my original review.
The dealership actually had the salesperson call me back after posting the review, asking me to remove my negative review. Their reasoning? The salesperson, Tyler, stated the review reflected negatively upon him because his manager did not care that I specifically called him out as being the single, pleasant part of my experience. I actually found this to be disgusting on the manager’s part that they would ignore the fact that their management themselves are in fact the problem and suffice it to say, I have not and will not delete or change this review as that would be deceitful on my part.

Hassle-​free and pleasant car buying experience!
I heard about the sales event they had, went in to test drive my dream car (XV Crosstrek), told my dealer about my budget, had them compute my interest and monthly payments, and purchased my vehicle ALL ON THE SAME DAY!
Being a first time car buyer, I was wary of car dealers who would up sell to me, and pressure me into getting car upgrades I don’t really need. So I was pleasantly surprised when I didn’t experience any of these with my dealer, Dan. After showing me the XV and letting me go for a test drive, he asked if I was interested in seeing the XV deals they had. I felt no pressure from him at all, so I said sure! (Lol) He gave me a really good deal on a brand new 2015 Subaru XV Crosstrek Premium so right there and then, I decided to purchase my car! :)
Two days later, I was informed that my car in my desired color was ready for pick up. It was such a short wait! I processed my insurance, drove back to the dealer after another three days (because I was busy with work), and my car was there waiting for me. We just went through all the paperwork (registration, financing terms, additional insurance options, etc.) and then I went home really happy and satisfied!
Nick, one of the finance guys, even called me the next day to make sure everything was going well with my car. Really awesome guys. I’d recommend going to this dealership.
Tips: DO YOUR RESEARCH BEFOREHAND. And be clear to the dealers about what you’re looking for and what your budget is to make things easier to both parties.

Got a flyer saying I won a prize. Went to dealer and the guy said «sorry about that but we ran out». There are scams and then there’s this. Obviously anything from Michael Hohl is garbage and not worth the paper it is printed on. Never again!

I was on my way from San Francisco to Santa Fe just a few days before Christmas a couple of years ago. As I came out of the Sierra (in icy, gravelled conditions), I started hearing a terrible griding/​scraping sound on my front right tire every time I pressed on the brakes. I suspect it was probably a stone stuck between the brake pad and rotor, and knew that if I kept driving like that, I’d gouge the heck out of the rotor.
I didn’t want to stop my drive, but reluctantly pulled into Michael Hohl’s service department around 12pm. Of course, as I stopped the sound had disappeared, so I figured the rock had fallen out, but wanted to be sure it wasn’t going to come back half way across the loneliest road in America. I explained what was going on to the service manager and he said that he didn’t have time in his appointment schedule but would be willing to try to have a guy take a quick look if I was willing to wait around. It was lunch time, so I was happy to wait and walked next door to get a bite to eat. Half an hour later, he called me, told me they put it on a lift and removed the wheels and didn’t see anything, and it was ready to go.
When I got back, he refused payment and told me it was on the house, since it was such a simple thing!
Michael Hohl turned what was a stressful moment in a road trip into a pleasant and calming experience and I was delighted they cared more about my happiness then their bottom line. It’s unfortunate that I live so far away from them, as I’d love to give them more business.

3.5
Look, we all know buying a car is one of the most soul-​sucking experiences of your life. I had a 1997 Honda CR-​V that I bought 14 years ago; the experience then being a single woman trying to buy a car without much experience doing so traumatized me so that it was one of the reasons that I kept the car that I had for so long — the idea of repeating that experience wasn’t one I looked forward to.
Fast forward to this day and age when everything is pretty much on the internet. Do your research. Go in and steel yourself to play the numbers game. Never accept the first round of numbers they pretend they want to give to you because you’re such a nice customer. Don’t accept the second round either. Listen to me: EVERYTHING IS NEGOTIABLE.
On the plus side, free wifi!
Eventually, I ended up buying a car somewhere else. I do appreciate that once I made it extremely clear that I was not willing to dick around, the men I dealt with all kind of backed off.

Well, I want to start out but saying I love Michael Hohl Subaru! I’ve purchased 2 Outbacks from them and both times were a hassle-​free, pleasant experience.
We used to be a Honda family (go figure), but all of a sudden, we transitioned to Subarus. My older brother was the first to purchase a Subaru and he went to Lithia, then my younger brother followed soon after, also purchasing from Lithia. They didn’t say they had a bad experience, but they also didn’t say it was top-​notch. This is why I decided to look into Michael Hohl. They also had the exact Outback that I wanted, so this was another reason why I decided to drive up to Carson.
My first purchase was with Nick. He is honest and answered all our questions. Plus, he has a great sense of humor so the entire time we were there, we were fully entertained. To add to that, we drove home with a brand new Outback. I traded-​in this Outback a few years later and Rob helped us with this process. I would have come to see Nick again but at this time, he was promoted as the Sales Manager. Nick was still there to help through the process but Rob took good care of us as well.
Today, I got my first service done as part of my Michael Hohl Maintenance Program. Service was fast and I was greeted multiple times by different people in the building. I was in and out in 30 minutes and the whole experience was easy-​peezy.
If you love Subarus, take the short drive to Carson and go to Michael Hohl and go see Nick or Rob or both. They will take care of you to the fullest.

Not impressed one bit. This place is exactly what you think of when it comes to high pressure sales tactics. Don’t expect to leave the parking lot without having to talk to at least 3 different people, even when just wanting to look at colors, options and not sure you really want a Subaru. Then as a closing shot «well come back and see us when you are ready to spend some money». Problem is now we want a Subaru but they were so rude I can’t bring myself to go back

I am happy to see that there are other reviews citing high pressure sales tactics and flat out lies from the folks here.
Let me begin with a few caveats:
1. I worked at a dealership for 3 years. I get it. Overhead, fees, yadda yadda. I get it and I am willing to pay a fair price for a vehicle.
2. Sales people are just doing their job and I have a lot of empathy for the pressure they receive to make numbers each month, or, risk loosing their bread source. Additionally, I understand that most of these guys (the less seasoned, especially) are being trained on the job– hence the constant back and forth.
Now, that being said, we’ve been to the dealership twice trying to purchase a car. After the first visit, we were told a fair amount for a car which we agreed to and asked to have that price quoted in writing. When refused, we walked out and agreed to come back the next week with cash in hand.
When we returned to the dealership with cash (in full, BTW), we were handed the paperwork. At that point, everything looked «ok» but the smell of fish was in the air. We asked to take another look at the car and they brought us out back to a different, lesser model of the vehicle. When we said «this isn’t the right car» they insisted that it was and egged us to sign. We were pretty frustrated at this point and started to walk away. That is when the sales manager said to my husband «she’s getting a brand new car. Can’t she just deal with it?»
No. When you order a salad are you cool with it when they bring you a burger? Going in for mole removal and coming out with a new tattoo? Cool with that? No. We want the car we agreed to purchase.
Of all the people to push around– we were probably the wrong ones. What would have been loyal, no hassle customers are now aggravated, mouthy messengers.
Get it together, guys. Nobody who is spending that much money deserves to be treated like a fool.
Final note; there is one salesman there who should be running the place because he was kind, welcoming and made our visits tolerable. His name is Homi and he should get a promotion simply for having to deal with his coworkers.

I just leased a 2015 Outback from these guys and I have to say that dealing with Homi was a pleasure. He was helpful and followed up with me but was never pushy. I was a little disappointed that they did tell me I could get the Costco auto program «deal» there and then it ended up that I couldn’t but we worked out a deal I was happy with anyway. The other few people I dealt with were friendly also and while I know it’s their job to sell what they can, I didn’t really feel pressured.

My wife and I walked into this dealership with the plan on getting a 2015 Forester. We had are heart set on an Outback but knew it would be too expensive for our budge. We were greeted by a salesman and we told him we wanted to test drive a Forester. I explained how we really wanted an Outback but it was beyond your means. He assured us that he could get us in an Outback for the same price as the Forester we were looking at. We were pretty excited about the possibility of getting the car we really wanted. I reiterated to the salesman what are budget was and what we could afford to pay each month. I didn’t want to waste our time test driving an Outback if it was out of our league. He again assured us that it would be no problem.
After a couple of hours of test driving and going over all the features and finally deciding on the Outback we wanted, it was time for the numbers game. My wife and I were pretty excited about getting our car so you can imagine the disappointment when the finance manager came back with numbers that were double our budgeted amount! I explained that our salesman promised us that we could get an Outback at the numbers we gave him. He looked at us with a smirk and nearly chuckled to himself as if to imply my wife and I are imbiciles. He only offered half of what our trade in was worth, doubled the interest that we qualified for and, of course, made our monthly payment double.
We were at the dealership for nearly five hours only to end up being laughed at and feeling disheartened and frustrated with the whole process. The next day we decided to visit Lithia Subaru in Reno. We again told the salesman what we were working with. He was honest and said up front that it might be impossible to get you into an Outback but that he would try his hardest to do so. Three hours later we drove off in our brand new 2015 Subaru Outback. We also found out that Michael Hohl Subaru increases the sales price by appx. $ 3,000 due to an «area markup fee». Reno does not do this.
I sent Michael Hohl Subaru a letter stating my dissatisfaction with our experience at their dealership. It’s been two weeks and I have yet to hear anything. I guess they really don’t care. I would suggest to anyone looking to buy a Subaru, go to Lithia in Reno. It’s worth the extra drive. You will save money and not be lied to!