Michaels

Awful service ! Went there today to get my neice picture framed. The 2 people who was at the desk, an older man and a big lady did not even acknowledge that I was waiting for the last 15 min… one if them could have at least told me someone will attend to me… instead they carried on. I understand they’re busy helping others before me… but did not even bother to have eye contact with me!!! Poor customer service. I won’t be back.

How to kill an hour when you’ve got a 10-​year-​old niece visiting… hand her $ 20 and tell her to go to town at Michaels.
This is what you’ll end up with: a plastic dinosaur, beads, a watercolor paint set, blank paper, pretty ribbon, a cheap blank notebook.
Okay, it ended up costing more than $ 20, but thank you Michaels for letting us find things to do while she is here.

This store can be wallet emptier. They have great deals and sales going on almost always but the the little things you find that you insist you «need» is what gets me. They carry not just art supplies, but also home goods too. The employees are okay. They’re not super friendly but they don’t hate the day either. Be sure to look online for a 40% off coupon which I almost always use.

I love this store! Although they don’t have a material section for sewing they have everything else I could ever need. Not only did I buy my Christmas tree here for last December, I got it like half off since it was very early on in the season when I purchased it. There’s always a good deal here between clearance items, on sale items, as well as coupons and the deals you can have texted to your phone. A lot of the coupons are also good on sale items which blew me away. The staff is friendly but sometimes it’s hard to find an associate on the sales floor.

I went to this Michaels because there was a 40% off entire purchase of regular priced items between 4pm-​9pm. When I went to check out there were only 3 items out of the twenty items I purchased that they gave me the discount on. I asked why and she was very rude and said certain items were never discounted. This is not true because I have purchased these items many times and they were discounted. I’m sorry to say this store is making the other stores look bad or is this Michaels policy now.

I went into Michaels on 3÷11÷12 at 3:00pm to purchase an item. I could not find what I was looking for so I tried to find an employee. I searched that store twice and found not one employee. I went to the cash register as I did get one item not related to what I was looking for. There was only one cashier and about 5 people in line.
Me and the woman behind me started talking about our experiences there at the store and about how there was only one cashier for now 6 people in line. The wait was well over 3 minutes per person. Finally, another employee came up to a register and the woman behind me asked her if there was another employee who could help with the cash registers. The employee in a VERY rude tone of voice said «NOPE». I was next in line so that employee helped me. I told her I searched all over the store for an employee to ask a question to and I couldn’t find one person. She said «oh».
I asked what her name was and she said «Jaime». This employee was rude, slow and not helpful at all. And I mean, not helpful AT ALL. This experience at Michael’s and with Jaime has left a bad taste in my mouth and she truly needs to go work at a job that does not deal with the public. She didn’t apologize for us waiting, she didn’t ask me what my question was AND she could care less that other people had questions too. Jaime is rude, rude rude!!!

This store is great. They always have what I need, and it’s a clean store. On this particular trip no one greeted us, and we didn’t need any help, but normally the staff are very friendly.

I had a poor customer service experience over the phone when I called about an items availability before driving a half hour to the store.
I arrived this AM after putting the item on hold yesterday and they were less than helpful. When I asked if it fit the criteria for a current sale they were running the employee said «I guess I can check… maybe it’ll show when I scan it because I don’t want to go to the section and look.»
Great. Thankfully the scanner answered my question eventhough the employee didn’t.
Next time I need something Reno doesn’t have in stock, i’ll wait until they get it again and save myself the drive and frustration.