Auto Parts Warehouse

Whenever you cant get through to a company the first time, try going elsewhere. /​/​I called Auto Parts Warehouse to place an order over the phone. I was told by a customer service rep, inadvertently, that calling in can sometimes get you a better price, than the prices stated on their website. /​/​After waiting days on end for my order to arrive, I noticed an email they sent to me immediately after I called, not to confirm my order, but to request that I call my credit card company to complete the order —- TO make a long story short, as it turned out, they had mistakenly ‘linked’ another customer’s credit card to my account, which not only made me have to wait longer, but requested that I call my credit card company to obtain a verification — over their mistake. /​/​From the numerous times I called in, trying to straighten matters out, customer service reps continued to show a ‘couldn’t care less’ attitude, no follow through, and had difficulty keeping their records straight.

I had the most miserable experience I have ever had with a business at Auto Parts Warehouse. It took over 3 months to resolve a simple matter of a $ 150 refund that I was encouraged to pursue by an employee. They NEVER called back when they promised they would. I was put on HOLD for 15 MINUTES at a time. I spoke to at least 3 supervisors and eventually the manager of customer service, Winston Valdez, who denied the reimbursement for unnecessary labor costs I incurred as a result of receiving a wrong part for my car. They are absolutely the most incompetent people I have ever had to deal with.

Had a good experience so far with APW. Ordered a radiator fan for a 2010 Hyundai, Correct part was sent, although I was assuming the part would be shipping from California and get to me in 2 – 3 business day. Part actually was sent from Chesapeake, VA and took 6 business days to arrive. Vital parts I will not order again from APW just because of the drop shipping methods. Could have got it locally or off Ebay quicker.

I can’t tell you how disappointed I am with there service I tried to buy a few parts from them which took two hours then it was suppose to be two day delivery. I get an e-​mail not a phone call the next day saying they were out of stock when I could of gone some where else and got the project done. When I asked if they could get me the parts they said they could get another brand and it would cost more and if I wanted it over night. I would have to pay more even though they are the ones who messed up. (NOT to mention when I asked to speak to a supervisor they left me on hold)

This Company is AMAZING !!!
I ordered a few items on March 12^th… and received them March 13^th !!!
The Correct order… perfect…It’s like having the biggest and best Parts store… next store to you !!!

My step daughters radiator cracked on her Saturn and I purchased a new radiator at this place at an unbeatable price. If you are a DIY guy like me that likes to save money on labor, then this is the place to go for parts. The radiator showed up on my doorstep the day after I ordered it! My step daughter has been driving over three weeks now and says the car drives smoothly.