AW Collision of Carson

OMG. I love this shop !!!
Best shop Eve, my BMW always leaves in showroom condition. The compliments are overwhelming. Service is quick and pickup time is on point always !!! Customer Service is very polite. Thank you for all the care.

They have worked on two cars for me and I was satisfied each time. Gustavo does great work, he’s professional and is honest about what you need for your car. If you need any body work. come here!!!

After only 7 weeks my New Car was rear ended and I was recommended to AW Collision of Carson. From the very beginning they took Excellent Care of me. EVA was Excellent she keep me in the Loop regarding what was happening with my car every step of the way. Every phone call was returned the same day and her follow thru on any questions I had was handled in a timely and professional manner. Talk going the extra mile I work in Santa Monica and was trying to figure away to pick up my car without missing much time at work AW Collision happen to have a shop in Santa Monica so they put my Car on the truck and transferred it to the shop in Santa Monica where, where I received the same great service from Richard who brought my Car to my job and explained the paperwork and everything that was done. Eva followed-​up making sure I was completely satisfied. My car looks an great Thanks to every one at AW Collision… you guys are Awesome 10 STARS from this happy customer

Very disappointed. My car had a scratch on the driver side bumper… I picked it up one week later (insurance covered everything) but after looking at it closely, I noticed there were tiny white specs of paint all over the car & windows. A man at a window tinting shop said, ‘that’s what happens when they don’t keep the painting done in doors & without any air conditioning or venting system because it causes paint to either get all over the rest of the car or it sprays (via wind) paint all over other cars nearby.“
I had to take it back to the AW Collision center all the way in Carson, sit there for an hour and when they brought it back to me– it still had speckles of paint. Then they took it to the back again. Looks like they’re using a razor to get it off the glass but now I’m wondering what happens to the rest of the car? At least my car is white but still… I’m waisting hours of my time and the car will still have paint all over the body of it…
Very disappointed…

They made a good effort repairing my car. A little hard to get ahold of, but they eventually came through. Only a few issues after but they still got back to me. So all in all it worked out. I’ve been here twice.

Very happy with their work. They have a representative at Mercedes of Santa Monica, which makes it very convenient. Richard was prompt in responding to my inquires and took care of my car.
Thank you

Went to the Mercedes Benz maintenance location in Santa Monica after my brand new (we’re talking less than 2000 miles on it!) C 300 was hit by a truck on the front passenger side, causing damage to the passenger door panel and side mirror. Richard from AW Collision of Carson was on site, and explained that once the check from insurance was received (the other driver was found at fault), I could drop the car off there and they would transport it between the AW Collision of Carson location for repairs. I was able to communicate mostly by email (unlike other reports here, I found the staff to be very responsive — always heard back from them within the hour, and I appreciated not having to play phone tag). They had the car for exactly a week, and it came back detailed (which I did not expect) and looking brand new. My only note was they did not check in to tell me how long the repair was going to take, but that’s a minor quibble. I’m not taking my car anywhere else if I find myself in this situation again.

This team was so helpful in repairing the back door lock to ensure my children’s safety and it was efficient and affordable. I would recommend them to my family.

Richard, who was recommended to me by the Mercedes Benz Santa Monica location, sent my car to the AW Collision of Carson to have my 2012 C-​class MBZ fixed. Someone hit the passenger tail end of my car, causing damage to the rear panel, bumper and the rim of my car. they had my car for 3 weeks but she came back as beautiful as she was before the accident. The car was fully detailed and ready to drive. I was very satisfied with the service. THANK YOU, RICHARD!!!

Irma and the team at AW Collision have been extraordinarily helpful and professional throughout the process of getting my car repaired. They have consistently gone above and beyond the call of duty to ensure customer satisfaction. They do quality work in a reasonable amount of time, and are great at communication. I highly recommend this body shop and give it a five star rating.

I brought my car here for replacement and re coating. The employees there were very helpful and friendly from the start. They have an open, clean, and quiet environment. I dropped my car off on a monday so I could get it by the end of the week. By the end of the week they had everything ready for me. Edgar and Craig made sure my car was taken care of. I was so happy to get my car back on time and they left it looking so good, it felt like it was new again! I was so happy with the job. My car is super clean. They went above and beyond for their service! I definitely recommend this place!

After a bonehead move that ended up scratching the front bumper and fender of my new Estoril Blue BMW I went to AW on the advice of Long Beach BMW. Juan Martinez and Melissa Ferguson were great. Their customer service is as good as it gets and they had me back on the road in no time. I would strongly recommend AW Collision for any car. It’s not often you find a place that has such a fine crew of people who understand the old fashioned concept of good customer service and good workmanship. Thanks AW for erasing my mistake. For anyone new going there just make sure you go around to the back of the building. It’s a little confusing to find the office (hint — it’s not in front).

Richard gave us great service. I have brought two cars there for repair, a BMW and a Mercedes. They were finished on time and the results look great ! Very happy customer.

Excellent service. From Julia Jimenez (the AW Collision rep at the BMW dealership in Beverly Hills), to Craig and Eva Toledo at AW in Carson. The body work repair on my BMW 328i was impeccable. As good as new! I’d recommend AW Collision to anyone in need of great body work repair. I couldn’t be happier!

The ABSOLUTE WORST, MOST DECEITFUL, SNAK0Y BUSINESS I HAVE EVER HAD THE MISFORTUNE OF DEALING WITH!!! STAY AWAY!
They held themselves out as being part of a large dealership,; but they conceal the fact that they are just some disreputable body shop out in Carson! The «Manager,» who promised me all kinds of great things did not have the spine to even respond to my numerous emails asking what the hell is going on with my car! It had been weeks and I had not heard anything about the status of my repair. «Richard» was too CS to even deal with me!
I HATE THIS PLACE!!! (as you might be able to tell).

So thankful I was referred to AW Collison by LB BMW. Craig is the guy you want to look for! He was very easy to talk to, very assuring that they’d handle the repairs in a timely manner. Very easy paperwork process, the only negative I’d have is that it took a month for my car to be repaired from being rear ended but I wasn’t paying for the rental so I didn’t mind ;). In any case, I highly recommend AW, it was a very pleasant experience for being in an accident. Thank you Craig for the constant communication!!!

Don’t take your car here! 2 body panels, a bumper replacement & some cutting/​welding for a new bumper mount took 30 days & cost (unbelievable!) $ 8300.00!!!
Fortunately insurance from the intoxicated driver who collided with me (while stopped at a crosswalk) covered all of it… except for the 30 days of supplemental insurance for my rental car.
I expected exceptional results & workmanship after seeing the ridiculously inflated figure, but unfortunately the outcome was anything but.
The paint wasn’t matched properly & was sloppy & wavy instead of a smooth finish like the rest of my car (2011 Honda Element). Masking was sloppy & raw panel was exposed where different pieces come together.
They left rubber pieces off the gas cap cover & now it rattles against raw metal at freeway speeds. They also returned the car to me with an empty tank… empty indicator light on the dash.
I went immediately to my Honda dealer & they confirmed similar reports of lousy business with AW.
Don’t use them!

I’ve had the worse luck with my car this year– two accidents months apart. But luckily, I was able to find AW Collision through a referral from Long Beach BMW. Craig is the guy you want to look for– he’s super friendly and professional at the same time. His service staff was able to get my car in tip top shape within a fortnight.
I don’t know why everyone else is tripping about «bad service». I can’t really find fault in anything they do. That’s why I went back the 2^nd time. Paperwork was quick and easy. All I had to do was drop off the car, sign some paperwork and let AW collision work things out with my insurance.. Craig helped by harrassing the insurance adjuster to come earlier so I can get my car back as soon as possible– which was really nice if him because I’m paying car rental out of pocket. Anyway, I would highly recommend AW Collision if you are in the area.

HORRIBLE!!!
I was referred to this body shop by Long Beach BMW (trusting they would recommend a high quality shop) after my car was rear ended. The biggest mistake I made was accepting this recommendation without looking up this body shop’s reviews on Unilocal!It took AW Collision four (4) months to fix my car. No that is not a typo. During those four months, I basically took care of 90% of the body shop’s paper work. I had to schedule estimate and supplement visits with the insurance company and repeatedly call on the status of car parts simply to speed the process along. Each time I called the body shop to find out how much longer the repairs on my car was going to take, I was either ignored or transferred to a complete moron that did not know his right hand from his left. After four months of dealing with this horrible shop — the repairs on my car were finally completed. The car was returned to me without a license plate which the shop lost. This f*** up required me to go down to the DMV and spend 3 hours waiting to get new license plates issued. As if this was not bad enough, once I got the license plates re-​issued, I discovered that the body shop f*** up yet again by not properly installing the license plate holder that my car had prior to taking it to this awful shop. Needless to say, spare yourself grief and frustration and stay far, far away from this place. I have since learned that this body shop mainly gets work because it pays Long Beach BMW and Beverly Hills BMW for referrals. This body shop will never get any future business from me or my family. Furthermore, even though I have been a loyal Long Beach BMW customer for years, because of their referral to this inept, cheap quality body shop, I will never buy from them again. If Unilocal gave me the option, I would have given this shop a zero star review because they truly deserve it.

This place is horrible. I’m writing this review from the parking lot since I’ve been waiting almost two hours for them to bring my car out. Not only have I waited over 2 months for my car to be ready, but now that I’m here, it’s taken the better half of my day waiting for the car to be brought to front. I would understand if this place was a zoo but it’s not. It’s a ghost town! Im the only person here. The customer service is horrible, and it’s been a nightmare through the whole process.
Don’t bring your car here. This place is a joke.