Daniel’s Jewelers

6 women working, only 1 male customer, and myself and yes I was asked if I needed help, as soon as I told them yes. We’ll be right with you and then nothing. 6 workers doing NOTHING and still no help. Even the manager. I had read the reviews prior to walking in, but I figured ugh people exaggerate, well I guess they were right. DONT BOTHER STOPPING BY …

This could have been a five star review but I had to wait over 15 minutes for them to ring me up for my purchase because of whatever difficulties they were having. Although associate did apologize for the wait, I just could not comprehend the hold up. Anyway we came here to have our wedding rings cleaned and inspected and although very pricey at 185 per ring it was well worth it. It took a little less than a week and they came back more sparkly than ever, I will shop around for cheaper prices next time but if not I will return here because I was satisfied with their cleaning service.

I went into Daniels looking for an engagement ring for my girlfriend. Mary approached me and took her time showing me several rings. She was friendly and had great customer service!
Maribel came along and upgraded me to a 2 carrot ring with a deal I couldn’t resist.
I felt welcomed and they catered to my needs making sure I was fully satisfied so much that I moved my Daniels Account to their location!
They were happy about my decision and Maribel was even congratulating about my credit at such a young age. She encouraged me to keep working hard! It was an overall excellent experience and Im glad I chose to shop at this location!

Updated version: I paid for insurance for my earrings, and was told that it covers broken or stolen earrings. Well long story short, I had a crack in them, and wanted them fixed. They turned me down and said that I could exchange them but I had to spend an extra $ 1,000 to do so. What is the point of paying for insurance if you cannot get what you paid for? This place is a rip off. I will never buy from Daniels ever again and will never recommend them.

My experience at Daniel’s Jewelry Store located inside the Carson Mall was extraordinary. Sales Associate Brianda Arredondo provided me with excellent customer service. I really appreciate Daniel’s for having people like Brianda representing their business. I highly recommend this store to everyone. Brianda is a proactive professional with excellent interpersonal skills.

Went to look around the girl that works there was on my ass ²⁴⁄₇ asking what i liked blah blah blah i told her I’m just looking and she kept coming to me !!

Maybe you just didn’t get a good sale person, or maybe you came in not looking to buy. I had very much knew what I was looking for and surprisingly I found it here at Daniels’ Jewelers. I had been looking on-​line forever for my Fiancé wedding band, he was very direct what he wanted, simple and pain and and light.
I walked in, of course I was assisted, I asked to see a few rings, found exactly what he wanted and asked for, they even threw in a discount (I feel bad that I didn’t spend nearly anywhere what he spent on my ring). I also found my wedding band that I like for under $ 1000, the sales lady gave me the item # so when I returned I had the option to put it on lay a way.
Okay here’s what I didn’t like. I got on-​line and found the exact ring the lady said she would give me a deal for on sale for $ 499 so now my curiosity about my fiancé wedding band occurred to me, luckily with the order number it didn’t come up on their on-​line stock because I would had been livid if I was over charged.
Overall very friendly, not aggressive and helpful.

Poor service.
I asked for engraving on a watch which was purched from their shop. When I returned a few days later, the work was not only upside down, it was gramerically incorrect. The worst part was, they admitted it was incorrect but wanted me to accept the watch with its errors. When I mentioned the possibility of changing out the watch for a similar one, that was completely out of the question. The end result was, polishing out the error «which is still visible» and only getting half of the enscription I paid for with no refund of the missing enscriptions. They made me feel as if I was bothering them when it came to correcting this matter. I had to got back several times to check if it was done. WOW, this is the type of service you could possibly get when you do business with Daniel’s.

OMG Their products are horrible TERRIBLE! I got the most beautiful ring at Daniels my most cherished possession and a the diamond popped out; not once, not twice but four times and it is really embarrassing showing off your ring and there are diamonds missing. I am so pissed I love the ring sooo much I want to start crying about it. The warranty is on 3 years so what happens then my ring has been more in the shop then on my finger and it is starting to piss me off!

First of all, I would like to retract my star. My experience was so bad that it does not even deserve that default star Unilocal required me to post.
I admit the prices are reasonable, but at what cost? Must customer service be sacrificed for a mere $ 29 discount? And God forbid you should change your mind and try to return it (per the return policy printed on the receipt.)
This was my worst customer service experience ever (even compared to mall jewelry store standards.) I felt the staff, especially management was working AGAINST us rather than WITH us.
A word of advice for those of you who still choose to shop here… make sure you confirm the return policy with the salesperson and ensure that it is fully and clearly expressed so on the receipt. Nonetheless, I still think you are better off buying jewelry elsewhere.