Sprint Store By Direct Store

Extremely rude service. I believe the employees last name was Stevens. Tried to learn why my bill was increased by 60 $. Un friendly and did not want to help me at all. Said «if you do the math on your own you can see why». After being fed up with the service I explained that I will leave sprint and go to AT&T. His only response was «personally I don’t care what you do» instead of trying to keep the customer. Horrible place to go

Okay strike against this one. We walk in and see a bunch of people waiting, and one of the reps tells us it will be about 10 – 15 mins so we wait, some woman walks in and another rep finishes with someone else and then proceeds to take care of the woman that just walks in. Some BS!!! This store definitely needs a number system. Poor customer service!

If you go here ask for Mony, he actually knows the ins and out to get you the best deal. We were told by another sprint store that we couldn’t qualify for their new promotion but I had a feeling they he was just trying to get us out of our grandfathered plan. Mony was able to keep us on the same plan with unlimited minutes and apply the promotion.

Staff is very helpful. Came in with issues on my device. Got that fixed and new tablet… awesome experience

Nice and very good customer service. Thank you Keith and Mony for being so attentive. Switched from Verizon after many years of paying so much now with my School District discount even better!

Very rude customer service was going in to buy accessories and the rep made me feel like I was a bother to him all I wanted to do was buy a case and a charger not that hard or difficult to give good service for such a simple purchase

Horrible customer service! Everyone is rude and doesnt seem to know anything about customer service. Save urself a trip and go to another location. The worst!!!

This location is useless. Sales people are not knowledgeable and they are lacking in their customer service skills. It’s amazing they are still in business. It’s a waste of time to go into this location, especially if you are seeking help.

I wish I could not give this store a star at all. The manager is a horrible man! He brings his kids into work, chats around with his lazy employees, & doesn’t give a damn about his customers. How did this prude get his job. I understand sometimes you’re off your game, but from what I see, I’m not the only person who has had a bad experience with this man!
He needs to be fired. His employees need to be fired. If sprint wants to thrive they have to get a whole new team, because this store is a mess.
My problem with my phone was resolved through corporate & i went to another Sprint in San Pedro, which had great service. GO there!
If you’re near this store RUN!

This place totally sucks! I come in and they don’t even greet the costumers. Two of the sales rep are just sitting around. One of the guy sitting down was fixing something and the girl that was sitting down just looked at me and didn’t even say hello. I asked them about the 5s and the guy fixing something has to answer me. The girl knew nothing. The employees are lazy and no help at all.

Terrible store!!! I’ll never go back to this location, keep driving and go to the one on Sepulveda right past Vermont they are friendly, helpful, and knowledgeable. I came in Sunday and after waiting about 30 min I was told that my phone needed to be taken down to the previous OS system, and that an OS upgrade was the cause of my phones problems. While in the store the store managers son (no it wasn’t bring your brat to work day, I asked) ran around the store like a little wild beast, jumping up on counters while the guy was trying to help me, talking to all the workers while they were trying to help customers, putting his food down on the counters at one point he put a doughnut on top of someone’s phone. I have no idea how this location is in business with this level of unprofessionalism and I have no idea how this guy became a store manager bringing his untamed child to run rampant through the store during business hours. I asked the guy helping me to get the kid off the counter and focus on me since I had been waiting over 30 min to get my phone fixed and he simply ignored me and left the kid sitting on the counter while he tried to talk over him. Simply unacceptable service all around, and the minute my contract is up I’m switching back to Verizon. They told me it would take 24 hours to fix my phone, when the sprint store in van nuys told me 1 hour, their customer service sucks, and the in person customer service is terrible. I work in Van Nuys and I live in LA and I’ve never had one conversation on the 405 freeway where my phone didn’t drop calls, I called customer service about this and they told me they were fixing some towers in this area and it would take about a month to get them up and running. I have a galaxy that was purchasing in December that is already malfunctioning, sprint is terrible all around in my opinion. But this store is the absolute worst and is the last straw for me.

I like this place. I went in to test out phones as my contract was about to end and I need to select a new one. The manager there was really helpful and know knew all the details of each phone and the pro and cons of them all.
He even got me some real phone to play with in the store while I’m was testing them out.
Although i haven’t gotten my phone repaired or purchased a phone here, the manager i like.
The rest of the staff are some pretty girls trying to make a sale.

Our company uses Sprint/​Nextel phones. One of our phones needed to be repaired and this is the closest repair center.
I took the phone in a week ago and they tell me it will be ready in an hour. I tell them ok, I will stop by tomorrow and pick it up. I go in the next day and they tell me the phones not ready. That they couldnt fix it and the replacement phone should show up that afternoon. Sure would have been nice if they would have called me to tell me this. I tell them fine, I will be back in a day or 2.
I go back 2 days later and they have a new phone. Before I leave I want to make sure it is working so they insert the SIM card and battery and the phone doesn’t power up. We charge the battery for a few minutes and still nothing. So they now say there going to order a new phone and replace it.
I call them today, which is one week after I have taken the phone in and they tell me that they don’t have a charger for the phone so they cant test it to make sure it works. They assure me that it will work so I tell them fine, I will pick it up this afternoon.
I am utterly disgusted with Sprints service at their stores. This is the 2^nd Sprint store that I have experienced terrible service at. I am starting to believe all their stores are like this. Honestly, go with AT&T or Verizon. Even though they are more expensive it is worth it to avoid Sprints horrible service.