Trends by Stiles

Trends by Stiles is a newer Ladies clothing boutique located near Blue Sky on Main Street in downtown Cartersville. I am very displeased with the way I was treated as a customer here.
During the holiday’s, we purchased a garment from Trends by Stiles and prior to completing the purchase, asked about the return policy should the garment not fit. The response was «yes, you can get a refund.» Well, the garment did not fit so we went to return the item. It was at this time that the full disclosure was given: «Yes, you can get a refund… for an exchange or store credit only.» This is not a refund at all.
So, we politely explained that there was some misunderstanding about the policy and if there was anything or anyone we could speak with about possibly proceeding with the return since the information was conveyed unclearly.
We were met with hostility and told that it is «not even required by law to post the return policy.» «It is also posted here on the sign.» The sign was small, black, and sitting on the end of a black counter, away from the actual point of sale register. … and even if there is a tiny sign to the side, the cashier verbally said we can get a refund. period.
When we asked if the manager/​owner was available to discuss the matter, we were told vaguely that she «pops in and out and we never know when she’ll pop back in».
Long story short, the owner did not take accountability for what her cashier stated to us about the policy at original purchase, refused to return the garment, and did not apologize for the rude behaviour of her employees during the time we requested to find an alternative to a store credit.
We are aware that return policies at local stores and boutiques is usually very different from department stores. That is why we asked prior to finalizing the purchase.
I will never shop at Trends by Stiles again, nor will I take my jewelry to their other jewelry store (which I have taken pieces to prior… with much better service at those stores). The owner very much let me down.
This store does not currently have a website other than: