AT&T

Great store. After many visits for regular phone upgrades we have always been helped quickly (for a cell phone store) and been treated nicely. Jamaal was our rep tonight and was great. Normal personality, answered our questions and was efficient working on both phones simultaneously.

If you go here, ask for Jonathan. Great guy and really knows his stuff. Great advice on cases and was able to get me into a new iPhone in no time flat.

Unacceptable service from girl who didn’t even look at account and manager backed her from back office without even speaking to me about transaction. Just called customer service and associate and manager are flat out wrong regarding transaction. Never going back again

We went to this store to upgrade two phones only because the wonderful people at Best Buy didn’t have the phone in stock that I wanted. Before we arrived to that store, the guy over the phone told us that if we purchased an S6, we received a 200 dollar credit just for purchasing the phone. When we arrived at the store, as soon as we walked in, we were ‘greeted’ by this nasty NASTY sales lady (Lisa) who looked and acted like she hated her job and her life. We explained to her why we were there, that we wanted to do some upgrades and take advantage of the 200 dollar credit. She replied in a very disrespectful and nasty tone that the 200 dollars was to go towards accessories only (I don’t know who can spend that kind of money on accessories anyway), we explained to her (very nicely) that we were told over the phone it was a 200 dollar store credit (I think my fiancé accidentally said «gift card», to which she replied that it wasn’t what we were told and they don’t have gift cards anyway (all the insinuation that we were lying), to which my fiancé said he mistakenly said gift card, but he was told that it was a store credit that we wanted to use towards the taxes of the two phones we wanted to upgrade to. She then got very ghetto and rolled her eyes, and at that point I had enough and walked out of the store before I really showed my self. I called Customer Care and reported her as soon as I got home.

ATT cut our UVerse fiber while installing our neighbors service Friday morning.
We were promised it would be fixed by noon Saturday. It is now 12:40 Sunday and we have no guarantee on when it will be fixed.
Regardless I will be on the phone tomorrow with retention to see how hard I’ll have to fight to cancel this and my cell phones with no early termination charge. I can’t stand being lied to and /​or incompetent people.
Hard to believe TWC is looking good right now.

Very BAD CUSTOMER SERVICE !
Hungry money, like Greedy customer money, Got mad when customer say GOODBYE
Cheated, not honest service like they are said !

I won’t go to this AT&T store anymore. If you want to be «looked down upon» by someone else, this AT&T store at Cary would be a place to go. If you are not American, DON’T GET IN!!!

I read the reviews and made sure to make an appointment before I went. I came in, two reps stood by the door, welcomed me and checked me in and immediately started working with me. I was switching from an iPhone to an Android, and the rep gave me the scoop on the two main phones I was looking at and did my own research on beforehand. He gave me his honest opinion about them, the gist about what the main differences were, and helped me figure out my options for 3 phone plans. He priced them out for me including my corporate discount and I was able to choose from the three that made the most sense. In the end, I didn’t have to pay out as much as I thought and made the best choice in terms of money spent in the end. After we got the logistics and payment out of the way, he helped me transfer my iphone contacts onto my android, and show me a couple of key things and advice on making «the big switch»… It’s a clean and open store… he did try to up-​sale me on internet and cable and printed out a price quote for it… also the special that day was $ 1 tablet if i were to connect right then with my plan (additional $ 10/​month on plan) … I almost fell for it as a gift to someone else, but I declined and he didn’t add any pressure — just moved along. I was in and out in an hour and likely most of that was because I asked tons of questions like I always do.

Usually going into an AT&T store, or even calling can be a nightmare. We have had major troubles with our bills for about 8 months (due to switching to the next plan) and we could never get anyone to explain why our bill is never what they said it would be. So we decided, we will try again. As soon as we walked in we were immediately greeted by Michael. We explained to him about our billing issues and he immediately asked us to have a seat. We were with him for over an hour and a half; and about 15 minutes even passed closing. He never seemed annoyed once. He went through every billing cycle with us, and actually fixed our plan to a better GB for LESS! Needless to say it was the best experience so far, and we got his business card and will only use him moving forward. Thank you for the excellent customer service Michael.

Before visiting this location I checked the numerous negative reviews about this store; so I was definitely hesitant. A helpful and friendly representative, Jared, showed me the options available when I asked him to show me something comparable to the iPhone. I ended up grabbing the HTC One M8 and the transaction was smooth. No major qualms to report. He was friendly and helpful. I purchased the phone at full retail cost and he activated it within a short period of time. Glad I decided to stop in.

HORRIBLE EXPERIENCE!!! I had set an appointment because I’d heard wait times were bad. I got to the store and there was no one available to even check in with. I had three different employees pass me by. I came in to return the iPhone 5S I’d gotten at the North Hills AT&T store the night before (I’d wanted a 32 GB and was given a 16 GB) and was told I’d need to pay a $ 35 restocking fee. I explained that this wasn’t me changing my mind — I wanted a 32 GB like the iPhone I’d had and was happy to pay more for 32 GB, but not a $ 35 restocking fee. Reggie called NH store and they said they’d take it back w/​o restocking fee, but I’d have to do the return there. I said that it was ridiculous that I’d have to now make a third trip to AT&T because of a mistake that they’d made, and he talked at me about how it wasn’t his store’s fault. Worst customer service ever — and idiotic to lose a customer over $ 35 because I’ve had it with AT&T and am changing carriers.

After receiving mailers for months, My boyfriend & I decided to look into uverse. Between the cost, and options available, Uverse sounded awesome– especially in comparison to the local cable provider! We were thrilled to switch, we cancelled our TWC service, and placed an online order on 10.3.13, with an installation date of October 14^th. Somehow, during the confirmation process, our install date got switched to October 17^th… whatever, that was fine– what’s 4 days anyway? On the 15^th, due to «outside problems» (apparent wiring issues– it took about an hour on the phone to figure that one out) the install date had to be changed to October 22^nd. We’re a little (ok, a lot) frustrated at this point– 2 weeks without Internet or TV? You would be too. Regardless, the boyfriend requested off of work for the 22^nd. On said day, he sat in our home from 1−3− expecting a technician to arrive. To no avail. After calling AT&T at 3:45 on October 22^nd he discovered that there were more technical difficulties– and that someone would call him back within 48 hours (really!?). Well, they never called– we dismissed the whole uverse idea entirely. Until, surprise! He gets a call from AT&T on October 29^th, promising service installation on Monday, November 4^th (tomorrow). Surely– THIS time it’s not a rouse. Even though in my opinion, AT&T has lost all credibility, (and I currently HAVE cell service through them!) I managed to get tomorrow off to be here when the installation crew arrived. We were at a friends house today when Eddie received a phone call from AT&T– apparently due to technical difficulties… our install date is now «November 8^th». Ridiculous– incredibly so. I plan on switching cell service to sprint, and we’re going to look into clearwire… do yourself a favor & opt NOT to go with uverse. Even if the prices look good.

After starting my new business I have had so many headaches and sleepless nights dealing with customer service. I recently visited the AT&T store in Cary and was placed with Jarrod. After speaking with him I realized he was the consultant who helped me last year when my phone was stolen while I was on my honeymoon. He has been so wonderful! He helped by creating a new plan for my phone, and helped with a WiFi issue I’ve been dealing with for over a month. He took his time and was very patient with me. He definitely went above and behind to fix all of my business and personal phone problems.

HORRIBLE!!! I waited close to an hour today and then was told they WOULD NOT honor the arrangement customer service had set up with them this morning. They would only honor it if I agreed to be on the Next program. What!!! If I wanted to be on the Next program I would ask for it!!! I hate AT&T! They have the WORST customer service of any company I have dealt with in my life!

John has been most helpful. Came in with my GF to put her on my plan with an iPhone. I was expecting a long and annoying process, but he has made it easy and enjoyable. AT&T should be glad they have him on their team.

the woman greet was enthusiastic and one of the associates, Damian, was very knowledgeable

I was surprised at my wait. I used to be with Sprint and always waited ½ or more. AT & T was less than 4 minutes. The lady took my info when I came through the door. I asked how long of a wait I would have, she said see that screen, when your name comes up you will be taken care of. I looked at the screen and my name popped up. The attendant called me by name and answered all my questions about new phone plans.
He also thanked me for coming by and gave me a card and Said, if I think of anymore questions just give him a call.
This store is big, bright and the displays are excellent. You have a greeter at the door to assist you and expedite your visit.
No hassle here, just straight quick answers. Good parking in front and around the side. They do share a parking lot with Mini’s.
Wifi hot spot also.

New AT&T store for the Cary area. The staff is exceptional and handled our phone purchases perfectly. Easy, quick, and low hassle. The store is large/​open and has a large selection of wireless phones and other services (Uverse, DSL, home phone) on display. One stop shopping. Parking is kinda a pain as it shares the lot with Mimi’s, but there is more around back.