Mr Tire Auto Service Centers

You know what is sad about this place. I’ve been coming here to get all of my family and friend’s vehicles serviced for a few years. Ownership has changed a few times and my recent visit just to get my car inspected resulted in made up and fabricated up charges. They did a window tint test on my factory tinted windows and charged me $ 10 for it. I’ve had a dozen vehicles inspected here in the past including the vehicle they charged me for and never was I questioned about the factory tint. Now over $ 10 they have lost my business from here on and lost my recommendation as a reputable shop. The front desk associate made up some lies about why they tested my windows and argued with me. Myself or my family and friends will not be back. Unless you are looking to be nickel and dimed and lied to, stay far away from this once respectable mechanic shop.

Always get good, honest service at Mr. Tire. John, George and all the others are helpful, polite, not pushy and do their best to provide good value. Today (only a week since we got new tires) we took it in because the car was vibrating. They discovered rocks in one of the tire rims. They took them out at no charge and — problem solved!

Ignore any of the poor reviews before, this place deserves 5 stars! I’ve been going here now for two years and their customer service and work with my Hyundai Sonata has always been nothing short of excellent. Give this place a try and you won’t regret it!

The team here are great. John, the manager, has the best customer service skills I have ever experienced, not just in a auto business, in any business I have ever visited. I use them exclusively for my family’s 5 vehicles.

Unlike other stores that told me they could not take me for an oil change, this location said to come on over. Open till seven during the weekday. I was out in about 45 minutes for an oil change and tire rotation. I didn’t feel any pressure on having to purchase any other services. The gentleman seemed honest when he told me that my rear brakes were wearing thin but it would not be necessary to change them yet. Overall a good experience. They honored a coupon on my phone.

People tend to have unrealistic expectations about places that offer commodities; we’re always looking for a great deal, but often times that can sour if we feel as if we’re the victim of something «not quite right.» Since an institution like Mr. Tire is dependent on customers, i.e., people who drive and use cars, for their existence, remember that in most instances, you have a choice and perhaps even a responsibility — to obtain a second opinion. In the same way that a consumer seeks the best bang for the buck, remember that businesses are there to try to make a buck wherever they can. Categorically:
Location: 4 out of 5
Close enough to where I live that I can drive the car to the shop and walk back home in about 15 — 20 minutes. If you’re looking to wait around, there are a variety of restaurants to sit at, including Doherty’s (the Irish Pub) and Crema Coffee.
Waiting room comfort/​amenities: 4 out of 5
Comfortable waiting room with free (but a bit burnt) coffee and free time limited WiFi. The usual automobile magazines adorn the table, e.g., Car and Drive, Road and Track, etc.
Customer Service: 1 out of 5 or 5 out of 5 (average to 2.5)
Depending on what happens to you, I could see this going one of two ways: either you’ll love the service you get here, or you’ll absolutely hate it. Remember what I said about businesses like this one trying to make a buck where they can. If you bring your car in for an oil change, they do the tire rotation and multipoint inspection as part of the package. While this may seem like you’re «getting something for nothing» or «getting something at a great value», what it could potentially translate into is you paying for things that you marginally need. I liken this approach to the old Fee for Service model of physicians and hospitals. Overutilization, overtesting, and overmedicating yields bigger revenue streams.
This is not to say that some things that they suggest aren’t correct. For example, when I got the oil changed in my car two times ago, they recommended that I get new front brake pads and rotors, a fluid swap, and a rear brake cleaning/​adjustment. Even when I asked about the feasibility of just resurfacing the rotors, I was told that brake rotors «wear at the same rate as the pads.» See, this answer really doesn’t tell me anything useful. It’s like if we went outside, and you asked me, «Do I need an umbrella?» and I said, «Umbrellas keep the rain off of you.» And since I keep pretty meticulous records of what service is done on my car and when it was done, I took the car to Black’s in Apex to get a second opinion, and all I really needed were the brake pads, fluid swap, resurfacing of the rotors, and not a real need for a rear drum cleaning. Price difference would have been 150 $ + at Mr. Tire. Also, do your math if you want to consider the brakes for life promotion — it’s 109 $ but only includes materials down the road and not labor.
The most recent time I took the car in for an oil change, I was informed that while my brake pads looked good in the front, I could use a rear brake cleaning because «cleaning the rear brakes allow them to work more efficiently in conjunction with the front ones.» Consider that most brake bias’ have a 65F/​35R ratio (and that I had gotten my rear brakes cleaned in the last year), I doubt that cleaning the rear drum would have had any added benefits, particularly since Black’s didn’t think it was necessary. Again, notice the non useful, but true statement they gave.
However, they did correctly inform me that I needed a set of new tires soon (I had done the Abe Lincoln penny test right before), and they informed me via visual inspection that I had an oil leak, most likely coming from the oil pan gasket. I took the car right after to Cottman’s Transmission for a second opinion, and they did a more thorough inspection with me showing where there was oil buildup.
I will say that the guys up are very polite even when they’re trying to do an upsell of products or services. Don’t fall for the jingo or the terminology, however. For example, a 100,000 «service» is really just their standard oil change/​inspection plus transmission fluid and radiator flush. If the belts need to be replaced, they would tell you during the inspection process.
Admittedly, their tire prices as advertised + coupons in the mail/​e-​mail are some of the lowest around; it’s actually cheaper to get two sets of their house brand (Black Lion) 50k mile tires than it is to get a national brand 90k mile tire.
Value: 4.5 out of 5 for oil changes
With my coupons I get regularly, it’s 27 $ out the door for a standard oil change/​tire rotation/​inspection. When I get new tires, I’ll probably go back and have them done here.
Overall: 4 out of 5
This bucks the trend of all 1 star reviews, but I do think that consumers share some responsibility in their commodity transactions. Stick to Mr. Tire for tires and oil changes, and get second opinions when possible.

I’ve been going there only for oil change for convenient location, they always try to get you to do something else. 2 months ago I had my brakes done and now that I’m taking it somewhere else to replace an axle they asked me who did my brakes because it was done wrong, they had some fluid hose misplaced and that could have eventually caused and accident and the brakes wearing out super fast. Breaks is something serious so don’t go there.

Brought my car in here for a nc inspection and an oil change and told them my car had a squealing noise under the hood. I told the nice woman working the counter I thot it might be the ac clutch could they look at that and tell me why its making that noise. $ 197 Dollars later I had my $ 20 oil change my $ 30 Inspection and the noise was a loose belt. Why so much I asked over and over. The girl was very nice explaining all the inflated hidden fees and ovepriced packages. All the while Im shocked that what should have been a $ 80 bill turned into a second mortgage. Ill never get ripped off by these nice folks again… Thanks but no thanks

Mr. Tire tried to rip me off and I will never return. They failed my inspection for a «leak» in my tire. They also failed the inspection for a transmission fluid «leak» and said I needed a $ 400+ repair. I then took my car to the infinity dealership and not only did they pass the inspection on the car but said the fluid «leak» was so negligible that there was no way they would actually recommend a repair. To top it all off my breaks were almost complete worn out and mr tire did not even notice. If your looking for a way to spend $ 23 dollars to get recommendations of how you can waste money on useless repairs the mr. tire is the place for you, otherwise I would avoid like the plague.