Performance Chassis

Under new management in the last 6 months and making changes. Looks cleaner and staffing up some to meet demand. I have been taking my cars here for 5 – 6 years (BMW 528, Chrysler minivan) and was always impressed by how thorough they were. To be honest that sometimes resulted in repairs taking a little longer but I felt it was worth it. They know their way around performance cars and setup but they also kept my minivan in good shape too. Recommended for alignment and very capable all-​around with fair prices. Wish they had loaner cars but they drop me off wherever I need to go.

Finding a good, reliable, honest mechanic is tough to find. I feel very fortunate to have found the guys at Performance Chassis. I have been using them since they were Hubcap Heaven for just wheels and tires. I now use them for everything for all my cars and considering I have 4 children who all have second hand cars, there has been a lot of need. I saw some of the other reviews and while I cannot commit on the negative ones, all I can say is that I have never had a bad experience and I have been there dozens of times.

I was in a collision and brought my car to Performance Chassis for an estimate. The impact was to the right front wheel. The guy told me there was ‘no possible way’ of knowing what needed to be replaced, then inquired about my insurance deductible. I told him it was $ 1000 and he told me he could ‘work with me on that’. All in all he wanted to do about $ 2200 in parts and labor to replace the subframe and all accompanying components. I took it to another shop in Cary for a second estimate and was out the door for $ 350. If you do go here I highly recommend getting a second estimate.

I had some new tires and rims put on my car and after 3 different attempts from Ford and Colony still couldn’t find anyone to get them balanced right. I asked a friend of mine with a Ferrari where was a good place to get this done and he recommended performance chassis. They did a great job balancing the tires finally and I’ve had them patch a few tires and replace 2 since then. I’m kind of glad I didn’t look at the reviews on here before going, but my experience is they do great work at a reasonable price.

This place used to be called Hubcap Heaven. I used to order my tires off of Tirerack and have them shipped and installed here as they were a recommended installer for the area. Initially I was happy about the tires and how they were installed. However, the last couple times I went, once to get low profile tires and new springs installed, I was less than pleased. The tires were low profile and I was assured they would be installed correctly with no rim damage. Well I watched Mark and his co worker try to install the tires and they literally were using a crow bar of some sort to get the tires on. When I got the car back, the rims were gouged and scratched all along the edges from whatever tool he was using. To top it off as I was paying, the co worker decides to take my car for a «test» drive without even asking me. They had never done this previously so why now? Then when I drive the car over 60mph, there is a noticeable vibration form the steering column to which their response is that I would need an alignment. I got an alignment done at this place and still the vibration was there. When those tires wore off I decided to take it to Discount Tires, which matched Tirerack’s pricing. When I got the car back, literally within 30min of dropping it off, the car rode like it was brand new with no vibrations. So obviously Performance Chassis didn’t mount, balance or do something correctly.
I also had new springs delivered to them to get installed. I had heard that this usually costs around $ 150 — $ 250. So I had the appt set and dropped the car off and was told it would be ready by a certain time later in the afternoon. I come by after work well past when I was told it would be done by and the car had not moved from where it was left. I asked how long it would take and Mark tells me couple hours so I left and came back later in the evening. When I get there, the car had just entered into the bay and Mark had just started working on it. Well I sit and wait for 2 hours while he works on the car watching him rub up against the back bumper to get into the trunk with the tools hanging out of his pants which leaves scratch marks all along the back. When it was finally done, he tells me it will cost $ 400. It was my stupid mistake for not getting a quote up front. I felt like he padded the price because he had to stay later to get to my car which was his fault to begin with.
Needless to say I will never go back here or recommend this place to anyone.

This place is great, hands down. They do a great job and are very knowledgeable about bmws/​minis. Also gave me a great deal on installing some specialty parts. Would recommend to anyone!

I went to Performance Chassis in Cary a couple of months ago to have them check my brakes and to get an estimate on replacing them. Simple enough, right?
I was told it will take them a couple of hours to check out my car. I waited and waited 4 ½ hours altogether. After the first 3 hours, when I asked how long more I have to wait, I was told «You can see we are busy, we’ll get to your car when we can». Really? Finally I got sick and tired of waiting, approached my «adviser» to tell him I need my car back so I can leave, and was told that it will be done in 15 minutes. Same guy who told me off earlier.
I was finally given an estimate of $ 1,253. What the ??? I supposedly not only needed front and rear rotors, I also needed lower control arms, part of the suspension system, and an alignment (for $ 80).
Needless to say, I grabbed the estimate, and asked for my keys. The adviser then went on to say «I recommend getting this work done today as first it is not safe for you to drive this car because of faulty suspension, but you will also do more damage to the brakes. I told him I need to get other estimates and left.
The next day, I stopped at three other places including a dealership, and at all three I was told that I only need front brake pads. I showed all of them the estimate I had received from Performance Chassis and I was told that they try to scam people all the time. The dealership manager even had my car back on the lift and had the suspension checked and told me that there is absolutely nothing wrong with them.
I ended up fixing my brakes there for $ 140 and my car has been driving great since then.
Don’t even think about driving past these scam artists. Take your car to any where else but these guys, you’ll be happy you did.

Waited 20 minutes to talk to someone only to find out they lost my appointment. I made the appointment a week ago and called yesterday to confirm, but there’s no record of it. My tires were delivered here, so this is the right place, and it’s looking like a 3 hour wait on top of the 45 minute drive each way.
After waiting 2.5 hours, the mechanic tells me the tire alignment is finished, but when he drove the car over a bump the alignment changed. According to my local mechanic, any place that does alignments is supposed to check for loose steering components *before* doing the alignment because if the tie rods or ball joints are defective there’s no point in doing an alignment. So I may have spent $ 80 on an alignment and its a complete waste since it has to be re-​done after fixing the steering components.
Luckily I had the steering components inspected, and my regular mechanic says they’re fine, which is strangely at odds with Performance, which is supposed to be more knowledgeable.
I took the car back to Performance, and they did look at the wheels again for free, only this time the diagnosis is a bent wheel, which seems more likely.
All in all, I don’t think its worth it to drive all the way over there. I found a little country tire shop that has been fixing a couple of other tire-​related issues on my other cars and they’ve been cheap, fast, and accurate, so there’s no need.