SpringHill Suites Raleigh Cary

Absolutely love the rooms! The hotels is in a great location. Stayed one night. Love the indoor pool, gym, and overall layout. Front desk is cordial. Breakfast included. Only thing that kept it from a 5 was smudges on the Windows, mirrors, etc. definitely would stay again and recommend.

Love this hotel because it is new and the chain is very nice. Great rooms and good meeting g capabilities in the 10 – 50 person range. Clean, good service, excellent amenities. Location not greatest — it can be a little hard getting I and out due to traffic patterns in the area. But it is a quality Marriott property. Suitable for out of town employees and guests.

Have stayed at this location when in the area for work. I really like that the rooms are suites with a refrigerator and microwave. The beds are comfy and the bathroom spacious. I also like that breakfast is free and they have a variety of options. I have used both the pool and exercise room… The pool was smaller but nice all the same though it didn’t appear to be heated and was very cold. Front desk staff was nice and the market area was well stocked. There are a couple of food places within walking distance as well.

Always our pick when visiting the kids at school. Clean, friendly and very comfortable. I like the fact it is close to things and has amenities in the lobby for when you dont want to go out.

This hotel is two years old and the staff is quite friendly. It’s very clean. The pool is like most hotel pools — small, and there is no hot tub. There is a section of pool about 6×6 feet that is only about a foot deep I guess for small kids with their parents. The exercise room was clean, had multiple machines and adequate free weights for use.
The free breakfast was tasty with hot items such as eggs and sausage, a waffle station, and cold items such as Continental items and cold cereal, fresh fruit, and hard boiled eggs. There was a lot of seating in the area for multiple families and many even had a mini tv to watch the news. We were quite happy with the breakfast here!
What we didn’t like was the room layout. When you enter there’s a small fridge and microwave. Then on the left is an office-​like section. The beds are against the left wall, and then the closet and bathroom are on the right. They are accessed by sliding doors which have opaque glass. Our bathroom door was attached incorrectly so it did not fully close to lock (Room 426). When you have to turn the light on in the middle of the night even with the door closed it shined enough onto the beds to wake up my family. This is just bad. We also hated the too soft mattresses. The bathroom itself was large and when we needed more towels and called to get some, we had to go to the front desk to get them.
Overall, some good and bad here. I think the mattresses alone would stop us from returning along with the bad room layout and shining bathroom door.
ADDENDUM: I wanted to say that I mentioned the problems with the sliding door, soft mattresses, and light through the glass door upon checkout. The staff told me that a Marriott head was through the facility two weeks ago and agreed that something needed to be done about the glass doors as others have complained about the same thing where people turning the lights on while others were sleeping was causing people to wake up. Apparently, all new SpringHill Suites have this configuration. The solution for now is to see if they can place a plastic sticker/​film over the glass to cut back on the light coming through. I’m not sure this will be the best solution… I suggested that instead of turning on the lights, to just place a small nightlight buy the sink and/​or toilet so you can see what’s going on! Anyway, for our discomfort, $ 50 was taken off our bill which was more than I expected, so thank you SpringHill Suites!

Great brand new modern hotel. Facility is good and service seems just OK: Housekeeping forgets to do items in the room almost daily: coffee cups, tissues out, both toilet rolls down to very low with no back up roll in the wings, bath mat forgotten once, did not vacuum daily!
These are easy to fix but it appears there is no room inspection happening.

Probably my all-​time favorite SpringHill Suites location! The hotel is obviously new and located just off of major road in good ol’ Cary. Ledsome Lane was a little difficult to find on the GPS, considering that the address was new.
For starters, the lounge area on the outside of the hotel was just as comfortable as the inside! On a good day without inclement weather, you’ll find the seating area outside quite comfortable enough to conduct business meetings and get-​togethers. Heck, you can eat a late dinner without any problems and possibly pass out on the comfortable sofas that they had out there.
Now, the inside: interesting set up with the bar area being adjacent to the main elevator. Not that I’m complaining, its just you don’t see that set up often. The breakfast seating around the bar was sufficient, while the breakfast itself was really, really good. I greatly appreciated the fact that despite being closed for 10 minutes, the kitchen staff allowed me into the kitchen area to get last minute fruits, bagels, etc.
The amenities were as expected: quite good. The pool and spa area was popular with UNC & Wolfpack students during my stay, so I didn’t partake in it this time. However, the gym area was decent with 3 treadmills + a sufficient amount of free weights. You are also able to look out of the large window bays to break up the boredom of your workout. My only complaint was that the gym area got to be too hot (at least 80 degrees) with the AC operating sporadically during those days.
The room itself was classic SpringHill suites: light emerald sofa, mahogany-​stained kitchenette and desk, walk-​in shower, fridge & microwave, and mid-​firm king bed. There wasn’t anything unusual about the room. The room was so comfortable that immediately after walking in, I plopped down on the bed and took a 2-​hour nap in my work clothes due to how comfortable the confines were.
Customer service was fine, so no issues there. Even though there is a Best Western to the right of the hotel as well as other properties, there are surprisingly limited places to eat within walking distance. I noticed that there was a deli nearby, as well as restaurant towards the front of the round-​a-​bout, but that was about it. I discovered more restaurants after making a U-​turn and going left down the main road for about a mile. You’ll see the Starbucks, On The Border, and other restaurants that make up the mall shopping area there. Or, you can explore a bit by making a right turn and go the other direction for more. Its a drive, and not necessarily walking distance when it comes to restaurants.
Altogether, this SpringHill Suites should be the prototype for many others to follow.

Over hyped with no idea what customer service consists of. When we try to walk to the elevator we have to dodge the swim team who are decorating their doors. We asked for 2 beds and got 1. When we asked if it was possible to change rooms we were told «impossible.» We were meeting friends at the hotel and when we asked if their room could be near ours we were told «impossible.» The clerk did not even look up their name. Got a drink at the bar and tried to pay in ya know CASH, this confused the girl who had to go get her bank. Pool is tiny. Room is set up odd. Disappointed. Whoever trained the staff should be terminated, immediately.

Great fresh new hotel. Excellent suites are bright. Gym space has windows which makes a morning workout more enjoyable.
Great staff!

This hotel was pretty nice. It was spacious and had a different setup inside the rooms. That was great. The staff was nice, friendly and helpful. The rooms are not small but the layout make them look and feel big. Now the tub… auuuh they don’t expect you to stay in the tub to long. They want you to bathe and get out the shower. It is a bit small. You can’t even stretch in the shower… OMG. The restroom itself is huge but that shower is a match box.