Walgreens

Needed to get passport photos and tried several other places with no success. The place might not be the most professional, but it gets the job done. The guy working the photo department knew exactly how to take photos of an infant and got the job done in 5 minutes.. Great job.. Other than that it’s a Walgreens..

Amazing. I was trying to find a particular supplement, so I called them up. I talked to four different people over the course of the call. In the middle of the call, I drove to the store and looked myself. I was still in the call, 16 minutes later, when I walked out of the store. Horrible customer service. Not a single employee went to do the simple task of going and looking.

This review is for the photo department. The employees don’t seem to take their job seriously. I ordered a canvas print online that said it would be ready at 4:30. At 4:50 I arrived and walked up to the counter. They were talking and did not acknowledge my presence until I said hello, I’m here to pick up my order. When I told them it was for a canvas, they said they didn’t have any canvas paper and that it would be in the next day. I guess the pickup time online doesn’t mean anything. I said, «I really wish you had called me.» I had chosen that store specifically because of its location for pickup to fit into my other plans. I would have changed my plans totally if I had known it wouldn’t be ready. He said, «We were getting ready to call you.» Uh huh.
A few hours later that same evening, I received an email and a call that said my order was ready. She called it a poster in the voicemail, though, not a canvas. I tried calling to ask but could never get anyone to answer the phone.
The next day I went back. This time there was already a lady waiting at the register and no one behind the counter. We stood there waiting 3 or 4 minutes until they finally ambled in. The young lady helped the lady in front of me. The man just stood behind the counter without offering to help me. I had to get his attention. Luckily, the canvas turned out nicely, and it wasn’t a poster. So I guess they had canvas paper after all?
The guy was supposedly the girl’s boss and yet he couldn’t even figure out how to close the box that the canvas was inside. (It works just like a pizza box…)
Overall, I like the Walgreens photo services (especially that you can get stuff same-​day, with any luck), but the employees at this location stink at customer service.