Banell Custom Decks and Basements

I cannot say enough good things about Brian and his staff. We waited over 12 years to finally have a covered patio on our South facing yard. Brian did a computer model right away and presented us with the best price by far! No one else (and we had many estimates) had his vision and was able to accommodate our budget. His workers were professional and stayed in constant contact. They breezed right through the permit process with the County. We enjoy our patio so much and get so many compliments!

This is a delayed review but i had to write it. We requested an estimate for a composite deck last year, and Brian came to look at the backyard and the same day created a videa of the deck design which he then posted on YoutTube for our convenience. Great customer service! I would highly recommend them to anybody who is looking for a professional and responsive service.

We asked for an estimate to do work in our basement and the owner came over to go over it with us. That was in October. We never heard back, and have sent 3 or 4 emails to ask if he is even interested in doing this work, with no reply. I cannot ever recommend them based on the fact that they don’t even have the common courtesy to call us back or respond.

We had an old, small, worn-​out, second-​level wood patio that Banell ripped out and replaced with a 20×12 covered beauty of a deck/​porch. The whole process from «starting work» to completion was about 6 weeks, but almost 2 weeks of that was out of their hands because it took a looooong time to get the permits from the county. However, during this process I received calls at least weekly from Jason, the project manager, on what was happening.
The same level of service continued once work started. The workers made it a point to check in regularly, and I still got the calls from Jason weekly, so I always felt that I knew what was going on and how long it would take.
They handled everything for us, from permits and inspections, to getting the HOA approval forms filled out and submitted.
The deck is beautiful, the service was excellent, and they were one of the cheapest estimates we got. Can’t go wrong with them.