PetSmart

4 years ago ai left this clinic because I had a diabetic dog and they wanted a test for every question I asked. I grew weary of the cost of care and the lack of seasoned experience of the veterinarians. I switched to a private local vet clinic and was by satisfied with his ability to give me information about my pets condition without an expensive test before every answer.
Recently in the last year, I have returned to this clinic because I now have a younger, healthier pet and travel between two states so I needed to have a vet with the same policies and shot records on my dog. I have been pleased with the service this time around. It seems they have more experienced veterinarians now and they don’t have to hide behind long lists of testing recommendations from lack of experience. I can now give them 4 stars without hesitation.

The past two times I went there to get my Brittany spaniel groomed, the groomers did an absolutely horrendous job. After specifying in his chart to leave his ears and tail alone, they were completely butchered. We made an appointment and were told that it would be a four hour wait after we got there. Four and a half hours later I was finally called to pick my dog up, and his cut was a complete hack job. I would recommend going to a mom and pop shop somewhere that pays attention to your dog and has better service. I’ll never go back.

My daughter got her first puppy in February and we have practically lived here ever since. They have a great selection of dog food, and TOYS!!! Fantastic Trainer too, he had my grand puppy trained in the basics in no time.

Head to Wag n Wash across the street for grooming. Took my Bulldog into PetSmart for a simple nail trim and file because the groomer at WNW had already left for the night. I paid $ 19 for a trim and grind on her nails ($ 4 MORE than WNW), and when I picked her up 15 mins later, it looked like nothing had even been done. I’ll be heading back tomorrow for a refund so I can have her nails done right. Gave 2 stars because the girls at the front were sweet and personable.

I have pets (cats & dog) and rescue animals, so my experience is on a couple of levels. I go to Petsmart often (5 minutes away) for food, litter, and can never pass up on getting new toys and treats!
The GOOD: staff is very friendly, knowledgeable, responsive, and helpful. I have no experience with the groomers, so cannot speak to that fact. Store appears to be clean and well stocked. Prices are fine.
The BAD: not bad, really. It is just a smaller store, but they have everything I need.

For a big box store, this one is fine. I used to spend a lot of time here, and have some first-​hand experience with how the management and staff are constantly changing. The management was pretty terrible, but most of the associates are friendly and helpful. The fish department was really struggling with keeping their tanks clean and their stock alive. The grooming salon never quite recovered from the incident in which a yorkie died there several years ago, but it’s just as well because the place is too small to accommodate much more business anyway.
You’ll get exactly what you expect from a disinterested chain store when you come here. The sales on aquariums can be very good around the holidays, though, and they are one if the store’s best features.
If I had a dog, I probably wouldn’t bring it to this salon. The ladies who do the grooming are pretty catty to one another and to the customers. They treat the animals like tasks to be accomplished rather than living things. The salon’s equipment is aging and breaking. Supplies are short. It is a very fast-​food approach to animal care. While the prices are competitive, you’d be better off going to Wag n Wash for a higher quality experience.

Ehh! They dont have much knowledge! And groomers arent very good!

It seemed to be on the smallish side for a Petsmart. The staff were friendly and helpful. The prices seemed rather high. Glad that they have one in Castle Rock, but it is not that special.

I have has no issues with using this particular PetSmart groomer but everyone should be made aware of a issue that happened at this PetSmart in 2009: «Yorkie mauled to death in Castle Rock PetSmart»

I am not much of a person to complain but I have never been treated as bad as I was at this place. We just moved here a couple months ago from Michigan and we of course brought our dogs with. After we made the appointment to get their fur cut we brought our dogs in and showed them our vaccination records. The lady that was checking us in was just rude! She didn’t read the records right and when we asked her if it was the date on the bottom she told that she didn’t know and that we would have to ask someone else. Then simply walked away with us standing there. I called our vet from Michigan right away and they told us that the date on the bottom was the correct one. I will never even go back into this store after being treated like this!

I was recently here at this Petsmart and while I personally find Castlerock a difficult town to navigate through and very prone to getting lost on the roads this store was relatively easy to get to. The store was brightly lit and clean unlike some of the other Petsmart stores that I have been to in the past. We managed to get in and out when buying supplies for our new puppy, a Chihuahua named Brazil. Again unlike before where there is often a long line and one cashier and the wait does not go by quickly.