Plum Creek Medical

No wonder they are going out of business! We visited their so called practice only once and were rushed through a 10 minute appointment only to get several prescriptions wrong. The staff was not professional and was unfriendly. Shortly afterwards we received a letter saying they were going out of business… This morning I received a call from their billing department saying we needed to pay them $ 20 each so they could transfer our records to our new doctor. She said after I paid them $ 40 I could come pick up the records… Said they didn’t fax them because they were not sure the new doctor would get them but we could come pick them up!!! We are paying them $ 40 to get a copy of information that we gave them… I don’t thinks so! I can see why they are closing and when I told the lady at Plum Creek Medical that she hung up on me! I just spoke with our new doctor and they said not to worry, they will be fine with out them and they have been receiving a ton of calls with the same issue about Plum Creek Medical!!!

i dont know where to start. i called in two weeks ago for an appointment for acute chest pain. the receptionist could not fit me in because of the influx business. it was thursday and she said the nearest appointment is monday. i had a life threatening condition. a heart attack if i waited until monday i would have been dead. thank you for not taking it seriously. now iam fine but all my family goes there. dont know may be we need to change our routes.

The one receptionist is extremely rude, I cant believe they let someone like that work at a Drs. office. Her attitude is awful and this is not the first time shes been awful. I hate having to come to this office when I see here sitting there.

This was my first time here so maybe I caught all four people I encountered on a bad day but I was not impressed. You feel like you’re a burden on them and not supposed to be there. The doctor I saw came in the room, sat down, started asking me questions while staring at her paper work and she never once looked up to talk to me. My visit lasted 15 min and she acted like she’s just going through the motions and could care less about why I was there. I just moved to the area and I am looking for new full time physician. I told the office this when I made the appointment and I told the doctor this. They could have cared less. I do not recommend this office of you looking for a friendly doctors office. Horrible service.

My husband just left this facility. He made an appointment for a TB test, which takes 48 hours to read. He’s in medical sales, and to go in surgery, it’s required. His appointment was at 12:15, but. By the time he was taken to the back, it was 12:45, which means the test couldn’t be read until 12:45 Saturday. (He needs this to be in surgery in another state Monday morning, and explained this when he called) Although they don’t close until 1 on Saturday, the Administator told my husband that if they were through early, she wouldn’t keep someone there until 12:45 to read the test, and suggested he go to the Founders Clinic. My husband told her that they require an appointment, to which she replied «oh, you’re a patient there? Then you’re their problem, not mine», and walked out of the room. How completely rude and unprofessional! Their hours are until 1 on Saturday, so, why couldn’t someone be there at 12:45, and why the necessity for such rude behavior? Any medical practice that employs people like this should be avoided.

After my conversation with one of their employees I feel vulnerable and very let down. My concern started when i was told i could receive a certain treatment so I made an appointment, once i showed up the doctor told me i couldn’t and told me to keep doing what I am doing to make my knee better. I made myself and my husband late to work for that? Well I asked to speak to a manager because I was not happy with the visit and did not feel comfortable paying it… I work daily with customers who do not want to pay their bill for various reasons… so in no way was I trying to be a naggy cheap person. I did not want to pay for a service that I did not feel met my expectations. Which is reasonable.
When I informed the manager I did not want to pay for my bill, she responded with «that’s fine, we’ll turn you into the collection agency.»
She also had an excuse for every thing I said which supported why i was so upset. Honestly I feel this company should have more pride in their service and not make excuses to cover up mistakes.
After being threatened that I’ll be turned into the collection agency, I am paying my bill but they lost a customer and they made it clear they didn’t care.

I was just at this clinic today to see dr carpenter this place was nothing but nice to me the girls in front were all very friendly I had zero issues with this place and dr carpenter was awesome with answered all questions I had. I will return to see dr carpenter in the future and the best part of all I walked in the door at 12:15 pm for my 12:30 appt and I was walking out the door 12:44 this was my experience and my opinion not sure what all the other reviews are for but I WILL BE BACK I am starting to doubt all the reviews on Unilocal not just about this clinic but other place in and around castle rock I now will start visiting all 1 star businesses

Reviews were rough for all the urgent care centers in Castle Rock but I found plum creek to be very nice and extremely helpful. I read about the accident patient who was so upset. I understand his frustration but there are rules and regulations about accidents and insurance. Not the urgent care centers fault. Upon my visit they looked up our insurance for us and were super efficient. I would for sure go again.

I went here to the urgent care clinic today for a head cold. I was seen within a timely manner. My only complaint was the cleanliness if the office. I had my 1 year old daughter with me and she found old goldfish under the table and there was dust and dirt all over the cupboards. It looked as if the room hadn’t been cleaned in years. It was disgusting. I didn’t even want my daughter crawling on the floor. Yuck!

I have waited several weeks to write this review so as to not write it in the heat of anger. I went in post accident with neck problems. I very politely explained to the physician what had happened, and that I have a history of neck problems and that I have grown to be able to tell the difference between severe muscle strain and serious injury. I went on to explain that I currently have no medical insurance and asked him if he would please keep that in mind when treating me.
First I would like to say that I have never come across a doctor who was as pompous and inconsiderate as this man was that day. What was his response to my asking him to keep in mind that I have no insurance when recommending a course of treatment? He proceeds to order a full set of x-​rays for my neck, chest, back, and lower extremities. I know I turned green when he informed me that the total for the X-​rays alone would be $ 700. That is not including the $ 190 visit and whatever the medications would cost if given any. I told him I just couldn’t afford to pay almost $ 1000 out of pocket on the spot.
He not very politely told me that if I could not agree to pay for his recommended X-​ray régime that I would still owe $ 190 for the visit but would not be treated beyond a pat on the back and a good luck. He had me over the barrel and he knew it. He went on to tell me that because I would be paying out of pocket, he would only charge me the «cash price» as opposed to what he would bill for if I had medical insurance for him to file against. He then went on to justify all of this by telling me that he had been an ER doc for 20yrs and I was paying for that expertise. He also suggested that if I couldn’t afford his treatment I could go to an ER and get charged at least twice what he would charge me.
In the end I was charged $ 700 «cash price» but was told that if my car insurance covered medical bills to let the office know and they would charge the «insurance price» which was roughly double the $ 700 cash price. When I called back the next day to ask him to call me in one of my scheduled long term daily medications, which is not in any way mood altering or controlled, he informed the nurse that this would require another office visit.
I found the whole offices demeanor condescending and hostile. I found his behavior in particular to be extremely unprofessional and unethical. I have not yet decided if I am going to file a complaint for ethics violations with the Colorado State Medical Board.

Dr. Michelle Eason Deglougne has been treating me for two years now. I am sad to say my insurance changed, because she was the absolute BEST doctor that I have had the privilege of being treated by. She is a very down to Earth woman who seems to genuinely care. She has never once rushed me through an appointment. Her excellent attention to every detail and empathy is spectacular. I wish I did not have to leave her practice.

This place is awful. My son had a terrible ear infection once, so I took him there on an emergency basis. The doctor was pretty rude, but he gave us a prescription and basically served the purpose of our being there, so I didn’t see any reason not to go back. So when my son was prescribed a series of injections by a physician at Children’s Hospital, I called and left a message on the Plum Creek Medical nurse’s line asking if they would be able to give these to him. I got a voicemail in reply saying that, yes, they give often give injections that have been prescribed so they could do it on a walk-​in basis. So, the next day I made arrangements to pick up my son early from school and take him for the injection (no easy task with my schedule). We waited about 20 minutes before someone called us back. She took us into an examination room and said that they couldn’t give my son the injection after all, because it wasn’t prescribed there… she’d verified this with Dr. England, the head of the practice, who said no. I’d made it perfectly clear who prescribed the injections when I left a message initially, so it was mind-​blowing to hear that, not only were they refusing to do it, but they made us go to all the trouble of getting there and waiting 20 minutes to tell us that. And it was obvious by the attitude that they couldn’t have cared less. To top it off, as we walked past the checkout desk and were almost out the door, a staff worker actually yelled across the room to us about checking out, as if we were trying to leave without paying or something. Crazy, obviously we’ll never go back.

Plum Creek has taken care of a couple of ailments as well as being the provider for my sons care and medications with Dr. Simon. They’ve been exceptionally professional and it’s nice to see an actual pediatric doctor instead of a PA pretending to be a doctor. (Partners is pediatrics, I’m talking about you.) The only minor gripe I have is I was pretty much told I was a liar by the front desk when I turned up to get a prescription she couldn’t find, even asking me if I was at the right place. When she found the prescription that had fallen behind a drawer, she was very unapologetic and defiant. Quite an unnecessary attitude. Beyond that, very happy with treatment.

I’ve always been seen promptly (even for urgent care, which I have to do often for migraines). CNP Kristyn Everett and Dr. Michelle Eason_​Delhoughne are exceptional. I’ve received great care over the last 6 years!

It has taken me a while to write this review because I didn’t want to write it while I was still so upset.. .. . So now several months later I will tell you this is not the place you want to take your family.
The front desk staff is so rude that they alone may make you want to run for the hills. But that is not why I left this place for so many reasons. First after going through 3 different doctors and being told nothing is wrong when I had a sinus infection was extremely frustrating but not enough to change the family doctor. I had to go to another office in town to actually be treated or helped. Very disappointing.
However the reason I will never go there again is this:
The root of my anger with this came one evening when my 1 and ½ year old son had an allergic reaction to a macadamia nut and my husband rushed him in… This was the closest place to our home. The woman at the front who could clearly see this was an emergency as my sons skin was bubbling up and bright red from his cheek to his belly button told my husband «the doctor isn’t taking anymore patients today».
AWESOME right?
So my husband had to load my baby back in the car and frantically drive him through town to the urgent care where he was seen and treated immediately. So many things could have gone worse if he hadn’t been seen in those next several minutes… How could they be so heartless? He’s a baby, he is having a serious reaction? So they turned him away? Horid!
If you have children please please please take them somewhere else, anywhere else. No one should ever go through something as scary as we did. They deserve better!
Plum Creek Medical is a disgrace. That is all.

I went to these guys the entire 4 years I lived in Castle Rock– I can’t say enough good about the practice! They honor appointments, they are thorough, they are kind, and they always make you feel better. I’ve seen several different doctors and each have been terrific. I’m sorry to be leaving Castle Rock, because I know I won’t get the same quality of care anywhere else.