Sprint Store By Colorado Corporate Technology

Ron, the owner, was amazing. Sprint had been overcharging me for my leased phone for 8 months. I had made 5 different phone calls to sprint, consisting of over 9 hours (yeah, 9 hours) of conversation with varying levels of people. Finally, in desperation, I called the sprint store where I had actually leased the phone. It was like calling in a favor with an old friend who happens to be in the business. I explained my situation to Ron and all he said in response was «I got it from here.» And he did, he called my back 2 days later, sprint was immediately returning the amount they had overcharged me for the entire 8 months and had already changed my bill online to reflect the correct amount going forward. I hesitate to use the phrase ‘consumer service’ because he felt like an old friend, however, it was easily the best consumer service I have every received in my life.

Trying to resolve an activation fee that was assessed on the recent upgrade we did on my sons phone in September. Have spoke with one rep who promised to have the manager call me, didn’t happen. Dropped by and spoke with the manager directly over a week ago, he promised to review the video of the transaction and get back with me after a couple days, no call back. Left a voice mail Thursday 12^th and still no call back two days later. My next step will be to contact Sprint directly to get them involved to credit the $ 36 on my account. Ridiculous that this is taking so much of my time when the original rep made it clear there would not be an activation fee on the transaction. Bad service.

As of today, there were two reviews for this location. Both are the poor. Mine will be the third and it will also be poor. I guess these people are here to sell you a phone and not assist you with other Sprint issues. The review from ⁵⁄₂₀₁₁ states that Sprint corporate told that individual that they had a lot of problems with this location because it was not owned by Sprint Corporation. I believe that. When I went in I was told by the staff that they could not help me because they were not a corporate store. I also complained to Sprint Corporate about this location and one of its employees. I guess it’s owned by CCT Wireless.
Honestly, I find Sprint Wireless inferior to Verizon as a whole. I switched to Verizon and have found the signal quality and customer care to be top notch. Sprint may be less expenses, but not by much, and it’s not with the aggravation of poor call quality and and having to deal with people such as those that work at the Castle Rock location. BTW, Sprint Corporate apologized to me for the actions of the employees at this location.

Unfortunately this business has really changed a lot over the last year:
June 2010: Sprint launches the HTC Evo 4G and I ended up ordering one here. Since they couldn’t get it for me on launch day, they gave me two free accessories and had it for me two days later. I was happy and got good service. Ended up buying more accessories which I was told had a one year warranty.
January 2011: Tried to exchange a broken case that I had purchased at this store less than 8 months earlier. Was told that I couldn’t and that there was no warranty. I asked them to look it up in the system and they refused. Workers are now all of Spanish descent with very poor English skills (don’t believe me — just call them). I’ll be avoiding this place like the plague!
My advice: To buy a Sprint phone or get service on a Sprint phone, goto the Sprint Store in the Park Meadows area. It is an official Sprint Store and not a dealer location like the one in Castle Rock. It’s located here:
8353 S. Willow, Unit B, Littleton, CO 80 124 which is adjacent to Fedex Kinko’s and Barnes & Noble bookstore just west of Park Meadows mall. You can ignore the reference to Littleton — it’s really in Lone Tree although they probably have a Littleton address.