Certified Tire Goodyear Castro Valley

I would recommend. Fast service, very friendly!!! I got a flat and instead of automatically saying «you need a new tire» they went out to my car for recommendations! I will be back for sure! Friendly efficient staff. Very knowable!

The people that work here are so nice and they do a lot of work on your car for cheap! Way cheaper than going to your dealership or any other chain auto mechanic place. They also have a lot of packages and don’t give you your car back dirty. They use the paper floor mats here on your car. If you sign up to be a member with their credit cards there you get discounts on their services and the discounts are definitely worth it.

I don’t usually write reviews, but this is definitely necessary. I got a flat tire over the weekend and came in today to get the tire replaced. I’ve dealt with this store before with issues, but decided to come back because this is where those tires were purchased. They said it was going to be free which I was super happy about. After I left after I get to Bart, I receive a call saying my car is done. I walk back just to find out that, no it isn’t done, they haven’t even touched it yet. OK no problem honest mistake. I leave my car there and continue to walk back to Bart to go to work which I am now late for. I then leave work early to get back before they are closed at 6 to find that my car was not worked on at all AND there will be a cost. The cost is fine, although I wish there was none, but the fact that they have continually made mistakes and didn’t work on my car in the 10 hours its been there to only say I’m sorry I’m not perfect? No hint of remorse, no emphatic apology, no offer to compensate for the lost time/​wages, nothing. I’ve been a Unilocaler for 10+ years, first review, obviously I’ve had good and bad experiences with businesses and not found the need to leave a glorious or horrendous review, so this review should tell you something about how bad this store is at customer service.

The customer service here is wonderful. Just dropped of my car for an oil change with out an appointment. The music they have playing is a really good selection, a lot of fun classic songs that are keeping me entertained.

Cost more than they said ($ 60 to fix a flat) and they didn’t even bother to call me when it was done.

Only started going here because my grandfather always came here (I was an America’s Tire Co girl for the longest). I have been coming to the CV location about 4 years and have moved to Oakland recently. I called the Alameda Certified Tire as they are closer to me and the guy that answered the phone — told me that even if I was first in line in the morning — I would have to leave my car and pick it up at 5 — there was no way it would be able to be sooner than that (all I needed was a tire repair and rotation). I let him know that I had a gig in the afternoon so that wouldn’t work — he didn’t care and suggested I make an appointment for a week from tomorrow — next Friday (was he listening) so anyway — I called trusty Castro Valley and spoke to Laura who is always awesome — and she said that as long as I was there when they opened — getting my car done would not be an issue. I am at certified tire CV now, and they are almost done. While waiting for my car also — I have witnessed several customers come in — in a huff because of the wait time now (they had drop offs last night — and people like me that got here at 7:30am). Here’s a tip — if something is wrong with your car — wake up early and get business done — if you don’t want to drop your car off all day — don’t get mad at people cause you wanted to sleep in — so with that — Laura has excellent customer service with these horrid customers. German is great too — as I have had excellent service from him before.

I had my brakes changed here for a good deal. But less then 3 days later they started squeaking. I took it in to get checked out and the said it was fixed. Since then I’ve gone in there 2 additional times for them to fix the loud squeak. It still hasn’t been fixed and its been months since I originally went in for the work. I now have to go to another shop to get the work done the right way.

Very friendly customer service but…
To change the 2 front brakes rotors) sparkplugs and 3 coils they charged me well over 1000. Almost 600 on labor .I have had many repairs and services but I feel this one was one of the most expensive one for the work. Otherwise happy enough with promptness and efficiency.

Very quick and efficient. They fix what you agree to have fixed and there’s no hard up sell on what you don’t want or need. The staff is very friendly and easy to deal with. All in all, for something as painful as buying tires you didn’t have budgeted, this is about as painless as it gets.

My daughter goes to Cal State East Bay, we were in town for 2 days. On Saturday, I had her car washed, oil change and notice the front end was sounding awful. I went to 3 places on Castro Blvd just after 12 and one was rude and wouldn’t look at it, one they said maybe Monday they could, Sals locked the door as I walked up and he opened just to say see us Monday. Goodyear was the next stop. It was 1:30 by then, German enthusiastically got it in for inspection, need Strut Mount, 2 tie rods and then an alignment. Finished it by 3:45. We were very happy as we left in the morning to go home to Arizona.

Our experience started out well. We called in the morning to ask how long it would take to do an oil change. We were quoted 1 pm. That was a long time from 9:30 am, but with a 18 dollar coupon, and both my wife and I off on Thursday, we were fine waiting. We went and dropped the car off. While we were there, they asked us about opening a good year credit card. We declined on the credit card. We believe this put us on the lowest priority later, but thought nothing of it while there. 1:30 rolled around and I had to call myself since we had not heard anything. I was told that it was almost there. 2:30 rolls around and they tell us that they cannot get to it until 5. At this point we needed the car by 3 so of course we just said forget it. We understand an 18 dollar oil change is probably not the most important customer business wise. When we called at 1:30 at least say «hey we couldn’t get to your car, maybe 5 is the earlier» instead of me hounding you. What also irked us is that at 2:30 they said «
We promised 1pm?» As if they would never say such a thing. This is the kind of thing that drives local customers away from your shop. This was our first experience and our last.

Germain is the best. Ever time I go there he gets the job done and he is honest and he has a good staff. I trust my car my baby with him. I don’t trust no one with my car. But these guys I do trust. Thank you

The people are nice. but they did not fix my tire. Actually, made it worst. I wasted my time and money at this place. I hated driving my car after i got it back from them. I Had to replace one tire due to a nail went through the sidewall. I bought brand new tires back in February of this year. I was hoping to just buy a new tire and be on my way. Well not so much. I paid for a new tire and alignment because they said i needed one. Ok no problem. when i received my car back it was pulling to the left. I took the car back and they told me my car had to much torque, that is why its pulling to the left. wtf. my car is bone stock. Anyways, I had to spend more money to have my regular mechanic check my car. Nothing mechanical was wrong. The issue was with the tire they sold me. It had nothing to with the amount of torque in my car. They lost my trust after that. I resolved the issue on my own. I’ll never go back to this place again.

Good Customer Service. I go in on a regular basis to have the tire’s air pressure checked on my wife’s car and my truck. Each time the Service Mgr and Technicians have fit me right in. 5 minutes in and out, and a good feeling that my tires are at the right pressure level. Thanks !

I am never upset if a issue with my vehicles have a issue because that’s what happens with cats bit to know I have a place I can trust and know will do a great job makes me at ease ! German amazing manager there and always makes me feels it’s ok ! Laura and Steve and Darryl all great customer service in the team! They all do good team work ! And it’s in a great area so leave your car and grab a bite ! Thanks good year for always treating me good !!

Service was good from Laura, knowledgeable and very attentive… It took them whole day before they can work on my tires… it took them three tries to get my pressure light off…

I would give this place zero stars if I could because in the end, I took my business elsewhere. I came in for a flat and they told me they could fix or replace it by the next morning. They took my name and phone number and didn’t call the next morning. When I called them, they said they would replace the tire and scheduled an appointment. When I arrived, they told me they couldn’t do it till the following day. They didn’t bother to call me and said they didn’t have my number. Since I had watched them write it down, this was untrue and they could have asked for it when I’d called that morning. Two days wasted on these people to replace one flat tire on a common vehicle while I waited for nothing. Went to Wheelworks in Hayward and got good service and back on the road. Next time I’ll read the Unilocal reviews first.

One word «Darryl» he is the reason I will be coming back! EXCELLENT customer service, extremely knowledgeable and super quick service! He had me in and out in under 30 minutes!

I came in yesterday really sad. I thought I would have to spend a lot of money. Turns out the guys here were incredible nice to me and knowledgable. They educated me about my car and it’s specific maintenance needs. That’s more than any car shop has ever done. Oh! And I didn’t have to spend very much money at all =)

I must say, I can never be more happier and thankful to have found this place. For years, I have gone to another spot for any maintenance for my vehicles and one day, I Unilocaled this business close to my place. From the moment I got on the phone and asked general questions, I felt welcomed and comfortable to bring my car in. German gives an outstanding wonderful 5 star service since the first moment I met him and until this day, same outstanding service is all I get from him. Close to 2 years now, I’ve stayed a loyal consumer. I recommend this place to family and friends all the time.

This is where I got to get my baby a custom 2012 Nissan Altima. They work on my wheels and now my tune ups. Since I left the dealer maintenance program it was hard finding a place but once I came here it’s all driver daren’t everything gets explained and no ripping off like some shops could do. I come here ask for German or anyone here will be honest with u and look at my car I invested lots into it and I trust them. One time I left my wallet in the car and it was still there try that at another shop see what happens. Lol plus get there credit and see what interest few options they have they will work with U.

Lazy people specially the manager came 3 hours before closing twice and the manager refuse to fix a slow leak. HE SAID «I can out some more air in it BUT there a wait. Come tomorro» so i came again same response come tomorrow. Most locals know not to waste there time hear.

Called to see how much it cost to install an air filter. I already had the filter but needed it installed. They installed the filter free of charge. Prices to do an oil change is really cheap to. I will definitely come back…

I took my car here yesterday for a brake replacement. They did the brake replacement but my car came out with a disturbing sound. It only happens when I brake too so it’s definitely the back brakes they supposedly replaced. Will update soon.
Update: I took it back today 12÷1÷14 and they fixed the sound. The store manager said it was because the drums were wobbly and they had replaced them yesterday too. New drums should not be wobbly in the first place. I don’t think I’ll be back here. I’m sticking to Sears.

Oh good grief… Once again. I wish we had checked Unilocal first. The last time my wife came here to get a flat fixed for «free». It cost me $ 800. Now, it was for services on the vehicle that were «due». But did my radiator really need flushed? seems like a waste of money to me. My car is not running any cooler.
Anyway, the reason I’m posting this today. My wife brought our car in to fix another flat. The tire picked up a screw. But it is covered under warranty. They told her they could not even get to it until 12:00pm. There was only 3 people in front of her! It’s Sunday morning for crying out loud. This place doesnt give a rats ass about you once they have your money. They could not stay in buisness if it took them that long to service 3 people. They are making me wait because it is «free».
Not only that, but this guy wanted me to wait until then before he would even tell me if the car had enough tred left on if for them to be able to repair it. He went back and forth about needing to look inside before he could give me an answer. I call BS! I was perfectly clear about what I wanted. He just wasnt gonna do it unless I made him. SIGH. Who needs this stress?
I use that car for work. Now Im going to lose out on half a days pay. When I drove a fleet vehicle and needed to get a tire patched at Les Schwab. I would be out if there in 30 min. Because money talks. But I dont expect to be put at the front of the line. But to be put off until you are slow… You suck Certified.
UPDATE
I recieved a call from them at 11:57am my tire is finally fixed. 4 hours to fix a flat. lol

I have been here several times and am more than happy with the service I’ve gotten. Darrell and German treat me like family when I walk through the door and I wouldn’t think of taking my car anywhere else. My experience has always been that the people who work here bend over backyards time and again to make sure I’m happy and I’ve never had any problems with the service or customer service.

They tell me a few hours to fix a flat tire. Really? I bet if I told them I wanted 4 new tires it would have got done in a few minutes. I will not be going back, tired of going there and everything takes hours.
I went directly to Tire Pros up the street and they did it in 20 min. It was so worth the $ 20.

Received a flyer in the mail and decided to have a fuel injector cleaning on my 1992 truck. I stopped in and spoke with Steve. I was greeted in a friendly and courteous manner and we chatted about the fuel injector cleaning on sale. Steve gave me his full attention, answered all my questions, gave me a print-​out price quote including an additional discount on a throttle cleaning.
The next morning when I arrived at 8 am Steve, who was waiting on a customer, looked up and acknowledged me with a smile. Wonderful customer service. We also talked about wheel alignments (also on sale) and I said I’m certain I will need one. Steve indicated the tech will check it out and assured me «no sense paying for one if the truck doesn’t need it.» Very impressed! I knew my truck would need a wheel alignment as has been years since getting one elsewhere. Steve called me indicating my truck did need a wheel alignment (which I wasn’t surprised) and I approved the service. Excellent customer communication and service.
I will continue to use Goodyear Castro Valley for all my truck service needs. It’s close to home, close to The Village (which is where I hung out while my truck was being serviced) and I appreciate Goodyear’s honesty and long standing integrity. I have used Goodyear tires for years (have them on my truck!) and feel confident I will continue to receive wonderful mechanical service as well as customer service.

Horrible, dishonest, rude, and very unprofessional business!
Very bad customer service not only at this location but Goodyear company in general!
I will never go there again and will try to tell my story to everyone so they can stay away from this place. I’ve been to many shops and this one is the worse by far!!!
Came in for an oil change, transmission flush, and tire change…
Picked up my car at closing time, came home to look over the car and realized that they caused damage to the right side fender.
I came back the next morning and spoke to German, who is the manager of the shop… As soon as I showed him the damage he became rude and accused me of lying and even made remarks about other scratches on my car, to which I responded that it wasn’t any of his business because they were already there.
He reluctantly opened a claim but was very rude through out the whole time and was almost unwilling to talk or listen.
Here is where it becomes stupidly absurd… He brings the employee who was working on my car and asks him in front of me if he caused the damage, he of course denies having anything to do with it, like its supposed to prove to me that I’m lying and his employee is telling the truth. Ridiculous!
I contact the District Manager of Customer Service Department, Tio Nieto. I don’t see how he became a manager of customer service because he has no customer service skills at all, very rude person. He tells me that he will take responsibility but we have to split the cost of damage 50÷50… I rejected the offer and told him that I will be taking this matter to a small claims court. He got angry and told me «good luck», then hang up the phone.
So in the end I got stuck with about $ 400 worth of damage that they had caused.
I opened a claim with Better Business Bureau and also looking into small claims court option.
I do have full coverage and can get it fixed for free but I believe that people have to take responsibility for their actions because it’s not about the money, its about the principle.

If I could give this place 0 stars I would. There was no reason to take 3 hours for an oil change and tire rotation. And for how overpriced the whole thing was, when priced out for full retail cost as well as labor, including their company coupon, not worth it. Add to the fact that they had me replace the serpentine belt, when it wasn’t damaged.. oh the fury.
Last time I needed an oil change I called ahead and specifically asked if they had time for an oil change. They said a resounding «yes, come whenever, we close at 6». I show up at 1, it seemed slightly busy, but I walked in and got refused service. I freaking called ahead to see if there was room and time for a simple service! I drove a freaking half hour in traffic for nothing and a waste of gas… Needless to say, I went elsewhere, with an appointment, in out of door in 40 minutes and fair priced for superb service.