Steven R Una, MD

I am most unhappy as Dr. Una fired me as a patient instead of providing me the correct services overriding his stone age office policies. I am now headed for a major surgery.

I am the admissions counselor for an assisted living community in the area. We were in need of forms to be signed by Dr. Una for one of his patients. We were told daily by the office staff that the forms would be sent that day. Finally a week later I went into the office to request the forms. The receptionist was rude and belittling when I asked that the Dr be phoned so that I could have a verbal confirmation from him that the forms would be signed.
I work daily with doctors and office staff and have never been treated with as much disrespect as I was by Dr. Una’s receptionist. I will not be recommending this office to any of the families I work with.

I have been going to Dr. Una for over 15 years and he has never let me down. He manages to keep you laughing as he examines you with his sometimes off color jokes. But beside his humor he is also a brillant physician — I have never had any complaints about the quality of care I have received. Despite being a very busy physician he always returns my phone calls and I’ve never had an issue getting an appointment when I needed one.
His office staff can be difficult at times. There have been some administrative changes in his office that were not for the better. But he is such a wonderful doctor that I’m willing to put up with the less than friendly office staff.

I saw this man following a serious outbreak of MRSA Staph infection (Resistant Community strain of Staph).
He saw me for 15 minutes, belittled my worry about my condition (that had hospitalized me with a 106* fever, and required I.V. Anti-​biotics…), and charged me $ 250 for the visit. He prescribed me 2 of the strongest Anti-​biotics on the market, chiding my worry about the side effects, and sending me on my way with a fat bill.
When I needed a re-​fill for my trip to Thailand, his office said I would have to come in again for another $ 250 visit… just to refill a prescription for a chronic condition for which I am a carrier. No, this was no a request for pain meds, or something suspicious– just a refill on anti-​biotics.
I called 3 weeks in advance, and spoke with his office about 5 times, each time being promised a call-​back.
When I complained and asked for the doctor to call me, the woman put me on hold, and when she came back, told me that Una would no longer see me– that I would need a new doctor.
I literally got fired from being his patient because I requested that he call me.
To make the story better (worse), I found a new doctor who would write me the prescriptions… but when I called and asked Una’s office for the name and type of my prescription, they told me it would be a $ 30 fee because my file was in storage… from a visit I had 5 months ago… pretty sad, eh?
‘Nuff said.