U-Haul

If I could I would give them a –0 star. Pick up a u haul & I notice the GAS wasn’t all the way to F (it was between the F & half line (3 quarters). We told the guy (by the name of KEVIN) about the gas and he said «because the u haul is parked at an angle the gas gage isn’t reading full, But it’s full. Long and behold we filled up before dropping it off and Wah lah the gas gage went up to the F. I would never rent a u haul from these RUDE, ANGRY, and NOT customer service friendly EVER AGAIN. never TRUST these people w/​your money. SMDH

I arrived at 4:25 pm on a Saturday afternoon to pick up my one way trailer rental to Oregon having been assured by U-Haul’s Bay Area reservation center that this location was open till 5 pm.
At the door, I met «Eric» (he said that was his name but they way he said it made me wonder if that was true), ostensibly the manager, perhaps the owner. He immediately informed me that he was closed and it would not be possible for me to pick up the trailer that was sitting steps away in the parking lot. Eric immediately made it clear through his curt and rude behavior that he was not going to be helping me that afternoon. He even went so far as to say «they,» U-​Haul lied to me saying, «they know I close at 4 pm, they lied to you.»
The ultimate reason he gave for leaving me high and dry on a late Saturday afternoon was that, to help me, «I would have to turn my computer back on,» and we all know how DIFFICULT that is. Even when I offered to pay him EXTRA to help me, still he refused.
If you are looking for some modicum of customer service, avoid Eric at all costs! Judging by other reviews, perhaps you should avoid this business entirely.
The good news? Within a mile or two are two great U-​Haul locations with tremendous customer service and friendly, helpful employees on Jackson in Hayward and on Macarthur Boulevard in Oakland (where I ultimately got the trailer I needed when the owner offered to stay after closing to await my arrival!).

Entirely unprofessional:
When we arrived to pick up the 17-​ft U-​Haul we reserved online, there were to kids behind the counter (they looked to be about 14 years old), neither of which wanted to help us. They exchanged «you do it“s a few times before one of them ended up trying. He took our info, found our reservation, and then we stood there (no chairs present to sit while we waited) in silence for about 15 minutes while he fiddled with the computer. I have no idea what he was doing because he didn’t say a word to let me know. Finally, he asked for an adult’s help. A man who appeared to be in charge came over, but decided to make it a training opportunity for the kid. I would have preferred he acknowledge we’d already been waiting for longer than necessary, do it himself, and train the kid later.
We picked up the vehicle at around 12:30pm. It was empty but not clean. The outside had several places caked in mud & the inside had some debris. We used the truck for one small trip (about a mile) to our storage facility, then brought it when they opened at 9am (the place closed at 5, so we were told to bring it back in the morning – we did so first thing).
We drove the truck a total of 4.5 miles, made sure the gas gauge was at ¼ tank (that’s the same amount as when we first checked it out), and returned it clean. We were charged for 13 miles. We have pictures of the before & after odometer, so we can prove how far we actually drove. When we left the place (without signing a receipt) we noticed the over-​charge & called back to ask it to be adjusted. The man was rude and unwilling to acknowledge he over-​charged us. He actually hung up on my husband during the call!
We had read several negative online reviews of this place, but since the two most recent reviews on Unilocal were positive, and the place was very close to our house, thought maybe things had changed.

I rented a 12 foot trailer for a move out of state. The trailer was clean and in good condition. The staff were all helpful and efficient. The trailer was hooked up to my truck quickly and a safety check completed and I was on my way in just a few minutes.

Best moving experience with any rental place in the six plus times I’ve moved within the past ten years of living in Cali. We moved on Sunday, and there was absolutely no wait at all. Eric accidentally gave us a utility dolly instead of a furniture one, so he threw it in free! He also gave us furniture pads without charge.