Visual Insight Optometry

Great Dr. s, and great selection of frames. I’ve been going to Visual Insight for a few years now, and they have been really great. I’ve gone for both glasses and contacts and they’ve always gone out of their way to make sure I get what I need. From helpful suggestions to ordering frames I’m always happy with my experience there. Great place.

I found this place through Unilocal and I’m glad I did.
Pros:
There’s a parking lot — so no problem finding a spot.
Friendly staff — I was greeted upon arrival and checking in was a breeze.
Clean and spacious exam room… same goes for the waiting room.
Good selection of frames — many to choose from.
Saturday appointments available for those that works Mon-​Fri and they have several locations.
Dr. Kim Haw is very pleasant & friendly. She thoroughly explains what she is doing so no surprises. No pressure in buying prescription frames — she leaves it up to you to decide which I felt is a good practice. And most importantly, she takes her time to ensure all my questions were answered and I did not felt rushed at all.
I would highly recommend Dr. Kim Haw and this location. I will definitely be coming back for my yearly eye exams!

Was here for the first time nice comfortable environment friendly people with no pressure
Eye exam went well very through in all aspects for eye health optician was friendly and caring
They had pretty good range of brand name frames including Oakley, and Nike .
Prices are also decent and with no pressure to buy definitely I will be visiting here for my yearly checkup.

Dr. Haw is amazing, she really knows what she’s doing and she did take very good care of me and my son. Compared to others that I’ve gone to before you can’t get that kind of good care any where else. highly recommended

I don’t often write reviews, but I feel that this business deserves recognition for the outstanding service they provided us. The receptionist, Maryanne, was very sweet and polite. My father went in for an eye infection; they were able to help him and because of their prompt assistance, he was back to normal in a couple of days. From my experience with medical offices, it tends to be a grueling process having to fill out paperwork, going back and fourth with insurances, etc. but our experience here was nothing short of perfect. This is a very efficient, courteous, and compassionate establishment. Thank you Dr. Harano and staff for taking good care of my dad! We will be recommending you to all our family and friends.

Initially, I was not pleased with the wait, but the attention provided and given by Dr. Haw made the difference. She is very patience and provide extra care with options that fits your need. She and her staff ensure you are taken care and answers all questions we had.
Highly recommended, but perhaps they can schedule appointments farther apart.

Dr. Haw and Tiffany are excellent — professional and through. Issue with most businesses is that they just don’t pay attention to the details. When Dr. Haw is looking at your eyes, she spends the extra time to ask questions and see if there could be improvements to your quality of life. In addition, she cares about saving you time by doing as much as possible during your visit so that you don’t have to make multiple visits. Also the staff is very friendly and helpful.

I am delighted by their high quality delivery of customer service after a recent few phone calls with them. They reach out to me and provide the best benefits and care overall.
They take care of every customer seriously by listening to their problems. They listen to the customers’ concern and show enthusiasm to address customers’ complaints, make the appropriate responses and suggest how to solve the problem.
They take extra steps to solve my problems. I would highly recommended Visual Insight Optometry.

Customer Service, Professionalism & Very Friendly = +++++ 5 Stars
Cleanness = +++++ 5 stars
Selection of Frames = 3 Stars (Although they are able to get almost any frame you may need)
Warranties & Guarantees = 5 PLUS STARS !!! (THEY Stand behind all there products 110%)
I have been a customer of this family owned business for 10 + years starting in there Fremont & Newark locations before I moved then went to their San Leandro Facility until I moved again to Castro Valley and thought I would Try a different facility Primary Eye Care and that turned out to be a BIG MISTAKE and was taken in by all of Primaries Selection of Frames and I sacrificed Great Customer service for that mistake so needless to say I went back to Visual Insight and Love IT !!! They have 4 Different locations that is family owned and operated (Fremont, Newark, San Leandro and Castro Valley) They really know how to treat there Customers and every one is on a first name basis and make you feel like part of their family. All the Doctors and entire Staff is EXTREMELY knowledgeable and really know what they are doing. I would say they are one of the best Optometry facilities in the Bay Area and I highly recommend them for all your eye care needs.

I wish to compliment Dr. Haw at Visual Insight Optometry her professional knowledge, insightful observations, and lucid explanations of optical anatomy. Her outstanding office staff, Tiffany and Alan, are experienced technicians who strive to achieve perfect fit and complete customer satisfaction. You won’t be disappointed!

If I could give them more than five stars I would. I never in a million years thought I would find an optometrist I LOVE rather than tolerate.
Dr. Haw is wonderful, her staff is wonderful. I cannot rave about them enough. The doctor I had been seeing in the city for the last few years examined my whole family, just like Dr. Haw did. But Dr. Haw took a look at my eyes and told me I actually didn’t need reading glasses. But more importantly, she heard me complain of light sensitivity, and checked to see if my insurance covered sunglasses, which they did! (Mind you, my doc in SF heard me complain of light sensitivity for YEARS and never once looked into prescription sunglasses for me). I am now the proud owner of a FABULOUS (I do not say this lightly) new pair of Kate Spade sunglasses, which the entire office staff and the doctor helped me pick out, even though it took me nearly an hour to decide and I kept having them take pictures of each pair to text to my husband to get his opinion. They were helpful, engaged, and never made me feel rushed or like a pain in the butt, even though I took a long time to decide.
Even better, Dr. Haw was able to diagnose my son with Accommodative Dysfunction, a condition he has apparently had for a long time that has made it hard for him to read. Our old optometrist couldn’t tel us why his reading glasses didn’t entirely fix his vision problems, but Dr. Haw was able to tell us what was going on in less than five minutes. The bad news is that glasses will not entirely help, but the good news is that she was up front about that, and told us that they wouldn’t fix the problem entirely, and left it up to us whether we wanted to buy glasses or not. I love that she was up front about everything, and considered the impact of buying glasses on our pocketbook, rather than hers. What a wonderful eye doctor!
I had such a great experience there I can’t wait for my next eye exam!
*****UPDATE 10÷15÷13
I needed a referral to another eye doctor and the initial name she gave me just stopped taking my insurance. I called the office to let them know this an request some other names from them. They asked if I would mind waiting until the next day because the doctor wasn’t in (one day, are you kidding me? NOT a problem) and I got a call back from them today (exactly one day later). Instead of a list of a few names, which is what I was expecting, that I would then get to spend a bunch of time calling to find out if they take my insurance, I got ONE name because the staff had already taken the time to call around to see who accepted my insurance!!! Seriously wonderful service. I am so happy with them I want to throw them a party. Yes. I really do.

This is my new spot for vision care in Castro Valley!
This location used to Wild Iris Optometry and Primary EyeCare — but now it’s under new ownership and I must say it’s even better! They’ve made a small waiting area in the front with a dedicated receptionist and opened up the back to be a dedicated frame selection gallery.
Dr. Haw is a Castro Valley native — a product of the CVUSD system (and I’m always happy to support the hometown small business). Dr. Haw and her staff go above and beyond to make sure that you’re happy with your eye care. From contacting various insurances and navigating claims to aiding with the selection of frames and lens choices, they’re striving to make you happy!
I think I’ve found a home for my vision care and hopefully it’ll be one that I can go to for years to come!

I am glad to find a place like this near where I live. Pleasant experience all the way.

If I could, I would give it more than 5 stars.
All of the staff at Visual Insight are friendly, helpful, and patient.
Dr. Haw is really easy to talk to and makes the eye exam a smooth process.
There are plenty of options in choosing frames, from affordable to trendy name brands. And if you don’t find your match, they have a few other optometry offices nearby in the Bay Area for a wider selection.
There’s always available parking in front and the place is always clean and tidy. I’ve been with this optometry office for a couple of years, and I’ll be coming back every time.

I came in looking for a new set of frames and some Oakley prescription sunglass lens. Dr. Haw and the staff are very nice and helpful. They have great eye exam equipments. It was painless and quick. This place has a large inventory of frames and great brand names. The location has plenty of parking. I was on the fence on deciding to go with transitions on my new set of frames. The staff is very knowledgable and pointed me out to the right direction on what works with me. It was very convenient that they could switch out my Oakley sunglass lens for a polarized prescription lens. They can special order any prescription Oakley sunglasses for you. It’s great that they are open half days on Saturday when I have a busy schedule during the weekdays. They take all major vision insurance so there is no need to worry. I got my frames done and my Oakley prescription lens swapped out in a very timely manner. I did not have to wait long for the turnaround. This is a great place to get some pair of frames and lens. You can’t go wrong with this place. I am definitely taking my business back here again!