Servicio Ramirez, Inc

We made a purchase from this company on March 07, 2015 for a stacking washer/​dryer and side-​by-​side refrigerator. We provided the individual we met at the store with the dimensions of the space for our fridge (35 ¾″). He showed us a side-​by-​side fridge that he said would fit that and we agreed on purchase. On march 10, 2015 the same person, who I assume is the owner and his son arrives to deliver the purchased appliances. He does not bring a proper gas line to hook up the dryer and the fridge does not fit. His son apologizes for the fridge not fitting and advises they would go back to the shop and call me back to discuss options of a fridge that would fit.
Mind you, he did nothing about the gas line for the dryer, which I had to go to Home Depot myself to purchase and install.
A day goes by with no call from them and repeated calls to them from me. When I do finally receive a call, a day later, I am advised that they have a fridge «in-​stock» that is 33″ wide and would definitely fit. They asked me to drive to their store in Cathedral City to look at it and make sure it was acceptable.
I arrived at the store, and the daughter was there. She showed me the fridge and I said it would be fine. I also complained about the gas line for the dryer, and told her that I wanted the fridge delivered the following day March, 11, 2015 or I would be expecting them to refund the purchase of the fridge as it was now almost a week after I had purchased the items. The daughter, who was rude and condescending acknowledged my demand and I left.
ON March 11, 2015 I receive a call advising that they can not deliver until Friday, March 12, 2015. Again the daughter who called was very rude, but I agreed to give them «one more day» and clearly stated again, this was the last chance for them and I would be expecting a refund if they did not provide me with the item I had paid for.
On Friday, March 12, 2015 I receive a call from the son saying the fridge they had me come look at would not fit. I got very upset with him and demanded to know why they were giving me the run around. He apologized for the issue and advised that the fridge his father chose and had me come look at was the same size as the one that I had originally chosen and would not fit.
At this time I told him that I would not give them another chance to screw up and that I wanted a refund for the purchase price of the fridge, which he agree to, and offered to either drive to my home location to give me a check or refund it to my credit card. I told him that a refund to my credit card would be preferred.
Today is March 19, 2015 and I still have not received my refund. I called the store yesterday and spoke with the snotty daughter again, who said she would call me right back, but she lied. Today I am filing a dispute on my credit card to bring resolution to this issue.
BUYER BEWARE!!!

I stumbled upon this place out of sheer luck and I am so glad I did. My 2 year old washer needed a water pump replacement and Frederico not only helped me out in a timely manner (less than 2 hours after I called) but he gave me some advice regarding what washer and dryer brands to buy and which ones to stay away from. Needless to say, in the future, I will purchase such appliances from this company and call them for repairs. Thank you for fixing my issue in an affordable, timely and friendly manner!

After calling whirlpool’s 800 number to talk to someone in Michigan to get service in Palm Springs and being put on hold and transferred several times only to be told the soonest they can service my washer was in two weeks I said thank you and then called «Service Ramirez» they were here within two hours the service call was $ 45 and my washer stopped leaking what more could you ask for though I don’t recall the technicians name no punt intended…

I literally have bought 2 dryers, 1 washer, 2 stoves, and a refrigerator from these guys. They are nice. They’ve come out on repairs but, every time I talk to them it’s like they’ve never done business with me before. I just stopped in for 2 more stoves and a refrigerator and they were like «let me find out» and «oh, the owner said he never talked to you.» Really? Do you want my business or not? Each time, I tell them my name, the name of my business and they can’t remember me? I’d say I’m a pretty good customer with all the appliances I’ve bought from you. Now, how about a little better customer experience than that?