Pizza Hut

Poor service. Servers ignored us until my husband asked if anyone was working, then one of them showed us to a table. One server finally took our order but never saw her again. Another server brought our food to us. Very poor customer service. On a positive note, the food was good.

Low expectations for a Pizza Hut but it was very good in a dead little town that is Cave City. The pizza was good, staff was very friendly, and it was pretty clean

Not been here for a while, & when someone mentioned Pizza Hut, I had mixed feelings. BUT, all was good. The hostess facilitated my Carry-​Out order, by greeting me, LISTENING to my need, & making suggestions. The food was ready, exactly on time, HOT, & «Ready to ROLL.» My friends were quite pleased with the food, and I was quite pleased as they made my job work out.

We ate here. They were so very unprofessional. They barely seated us and then didn’t take our order forever. Then, a waitress came to the table. We already knew what we wanted but she didn’t even bother writing it down. We ordered a large pizza, an order of breadsticks with two cheeses and two personal pan pepperoni pizzas. She brought out cheesy bread and the wrong drinks. When it was time for our pizza, she brought out our pizza which was fine and one personal pan cheese pizza. When I told her everything except for the large pizza was wrong, she got a little crappy and then tried to lie to us that the second pizza was taking a long time to cook when I could clearly see into the kitchen that they were just making it. She also argued that we ordered only one pepperoni and one cheese. She gave us free cheesy bread to placate us and make us happy. If she wanted to make us happy, she could have simply written our order down and gotten everything right. I was a waitress for years and it’s really not that hard to get an order done right when you take the time to write it down and convey it to the kitchen. Needless to say, she didn’t get a tip. I always leave tips. Plus, the place was filthy.

I went with my kids today. Service was prompt and courteous. Food was normal Pizza Hut food (very good). Probably One of the cleanest Huts I’ve been to. I’m glad we didn’t not come here because of the reviews. Not discounting them. The previous patrons may have come on a bad day or maybe the manager was not at the location. In any case, very good for a Pizza Hut.

It had some really good pizza, and the service was a little slow but friendly. It was also kinda small. but in a cozy kind of way.

Facility: New and very nice.
Food: Good (it’s pizza hut, exactly what you would expect)
Service: Not bad. Took a little while to be seated (would have appreciated a «welcome to pizza hut, we’ll be with you in a moment»). Server took order correctly and kept the kids drinks refilled but did take a while to return to the table.
Cleanliness: Not great. When we were seated we weren’t sure our table had been cleaned, some crumbs still on table and chairs. Later I saw one of the servers wiping off the table next to us and understood. She basically took a napkin and slid it back and forth wiping stuff onto the floor with no attempt to catch or sweep later. This explained the food found all over the floors (crunched croutons, pizza sauce, etc).
Overall: okay experience but if they don’t take pride in keeping their nice new building clean, it will go down fast.

I’m at a loss on how this can continue to not be good,.it’s a Pizza Hut,.the big dog of the dough world, but after several attempts I’ve yet to get a pizza I’d want again. The staff seems disinterested in serving customers. «Unless a change is made, they won’t have to worry about customers… there won’t be any.»