Fletcher’s Tire & Auto Service

FLECHERS IS HORRIBLE!!! DO NOT TAKE YOUR VEHICLE TO FLECHERS!!! I just went due to my vehicle having trouble starting. I told them it’s the starter and to replace it. They went and replaced the alternator and gave me some false graph of why it was the alternator. OF COURSE THE ALTERNATOR HAD NOTHING TO DO WITH IT AND IT COST ME $ 500. Also they tried to charge me $ 750 until I told them Brake masters in Anthem could do it for $ 350. Just had my starter changed out at Brake Masters in Anthem and that was the cause. Too bad I didn’t go there first, the guys at Flechers are absolutely uneducated at their job!!! This isn’t the first Flechers has ripped me off either, but it will be the LAST!!! Do not Go Here, I’m WARNING YOU NOW!!!

Do not get your car fixed at Fletcher’s! I went in for an oil change and tire rotation and they forgot to screw my lug nuts back on. They let me drive away with my children in the car. Driving down Cave Creek Road, I realized there was a problem. The tire was coming off and all the bolts and lugs were bent. The manager fixed the problem right way. I tried to be understanding because things can be overlooked and we were not injured.
I gave them a second chance by having my shocks and struts replaced. After picking it up, I heard a strange grinding noise under my car. I brought it back and they told me it was probably something simple that had come loose. But in all actuality, they had broken one of my axles and let me drive off with my children in the car again. We could have been seriously hurt! They knew they had made a serious mistake and were trying to cover their tracks. They replaced the axle but I still did not trust the work and took it to Toyota for a complete check up.
Worst of all, I have called corporate several times to complain. No one has bothered to call me back. I am not looking to get anything, I just want to make sure they have better safety checks for future customers. I fear that another family will have negligent service and get in an accident. I will NEVER go to another Fletcher’s again!

I brought my vehicle in for an oil change and I was there for 45 minutes while they change my oil and checked over the vehicle. They did just what I asked him to do in they did it in a timely manner. I would refer them to anybody that asked.

I made an appointment, showed up 15 minutes early for it, had the car checked in and was told the alignment would take around 45 minutes to an hour. An hour later I walk back from Home Depot, my car was still in the same spot in their forecourt. I lined up in order to ask if it was finished — they hadn’t even started it. There was an air of general confusion and lack of communication. The car was eventually seen to, and I left unhappy. Apart from agreeing with the reasons for my dissatisfaction, the manager seemed to be completely at ease with the lack of customer service. I won’t bother returning.

Great customer service! Quick in and out and there is a wonderful Starbucks nextdoor! I didn’t even have time to finish my coffee! Very pleasant experience would highly recommend!

Always great service and super friendly. I would recommend this location. They never overcharge and they always try to save me as much money as possible. Not to mention the rewards for using them are great.

Very professional and speedy to boot! Service advisor was knowledgable and communicated great! He smelled good too! Great experience!

Worst experiences ever. Gave this place three tries and way too much money. Now I have to go to the dealer to get it fixed. Customer service is extinct there. I went as far as calling headquarters and that was also a waste of time. DON’T GO HERE! If I could give zero stars I would.

Horrible! They told me a blower and resistor to fix my broken A/​C would take 1 hour! A/​C went out when it was 115 degrees so I felt I had no choice… even though I had my 2.5yr old Grandson with me. THEY TOOK 4 and a HALF HOURS! My grandson fell asleep in my arms (30lbs) so that made a long situation uncomfortable. But I am not done yet, next they claimed they couldn’t run my credit card because it was a debit card. Next, they drobe me to Chase, who couldn’t cash it because I don’t have an account there. Long HORRIBLE story short– I had no choice but to ask my BOSS to pay over the phone. So embarrassing! I don’t believe in credit cards. I pay cash! No debt so lesson learned! But 4.5 hrs was NOT REASONABLE! Bad service so I hope their «warranty» doesn’t need to be exercised. Never going back!

I have been a customer at this location since it opened on balance i am a happy camper. Since I only drive Honda’s, I usually need nothing but routine maintenance.
They do this well, although they sometimes have a problem meeting time promises-​.
A few years ago a mechanic screwed up drain plug and ruined the oil pan. With no pain on my part, they bought and installed a new oil pan at no expence. This was the only to correctly fix this problem, and they did it right with no aggravation to me.
They have always been professional and pleasant to me. Don’t understand all the negative reviews on Unilocal.Perhaps they are looking for perfection. It ain’t here or anywhere else for that matter. Only the complainers must be perfect …at least in their own minds!

I have been coming to this location for several years… always good service and fair prices !! And I just wait at the Starbucks next door ! Greg is friendly and professional.

I live within walking distance of this joint or I would NEVER go back. I dropped my car for an oil change, tire rotation/​balance at 0830. At 3:30 that afternoon I called to check status, still not ready and oh by the way I need new shocks and struts. I probably do need these things but could they not call a sister earlier in the day so i could have ok’d it. Then they tell me that the shocks and struts that THEY put in last time weren’t really the good ones (like i know the difference). So the lifetime warranty that i was sold on when i ok’d that service is only good if i put the same (substandard) equipment in, equipment that THEY SELL. It’s maddening going in there, i’d rather have a monthly pap smear than go there twice a year.

Stay away from these guys. Terrible customer service! I purchased a tire from here, and at first my credit card declined because of a mix up at the bank from a deposit I made this am. My fault partly on the bank situation, because I misunderstood how much they were going to release. long story short, the guy was a jerk about it when I told them that the money was available the following day. (The tire they put on was on my A-​6 high performance 2015 vehicle), and his best response is «you’re not leaving with that tire», and when I told him, I could leave him something of value that he knows I will be back and he’s like Nope, can’t do it. I ended up using a business card, but the way they handled it, if that is indicative of how they do their business tells me allot.

Not a good place. Called and made an appointment for 2pm to install tires I purchased online and had shipped to their store. First off they never bothered to call me to let me know the tires arrived, which every other place I have done this did. Second, I arrived on time, and they never wrote down the appointment they scheduled with me and told me it would be 2 hours to place my tires because they were booked up at 2pm. I then had to have someone pick me up because I could not wait the 2 hours. They said they would call when finished, and like everything else they never called. The gentleman running the cashier seems very indifferent, does not listen at all, and has very poor customer service skills as evident by the MANY other dissatisfied people in their lobby. I would avoid this repair shop at all costs.

OMG save yourself time, money and nerves and go to a professional auto service business! Worst service ever!

Good deal on package of oil changes. But every oil change they call with a list of problems, maintenance issues to add on. Every time. Just took car in to have brakes looked at. $ 800 bill to replace all the rotors and pads. The rotors have never been turned before. My wife got a call from them a couple of years ago, recommended she get all the fluids flushed with the oil change. She couldn’t get in touch with me at work and ok’d it. $ 750. Flush the brake fluid! Douche bags, So I see why the deal is on oil changes. Screw you every other chance they can…

This place is a rib off. Took my car in because I had a coupon. I even had an appt, but the still made me sit and wait 20 min. When finish, you would not believe all the things «they» found wrong with my car! I took it into Honda, and low and behold None of the items on Fletcher’s list needed to be replaced! Horrible! Guess since I was a female, they were trying to take advantage of me. When it comes to cars, why do think it’s only a mans world out there???

Ok in general but check part prices before you OK any work. I didn’t and I wish that I had.
Fletchers in general has treated myself, my girlfriend, and others pretty well on tires, including price, but this was my first experience with having other service done.
I brought my van in to have the tires rotated and balanced. I also reported that I’d been experiencing a bit of a vibration at freeway speeds. Ryan, the mechanic, quickly found the culprit as he shook my right front tire; the lower ball joint was failing. Ordinarily, I do most work myself, but as I’m running short of time before I take the van on a trip, I decided to let them have at it. They quoted me $ 1200 to replace the upper and lower ball joints on each side, and while I thought that was a bit high, I know that it’s a bit of a pain to do the job, and they could finish it that day. Additionally, I insisted on using top quality Moog brand parts for the job.
The work was done well, and I have no complaints with the mechanics at all. The only thing I didn’t expect was for their cost for the parts to be so much higher than for the same brand of part at a retail shop. For the upper ball joints I was charged $ 115 each; the same part (Moog K80196) goes for $ 38 each at O’Reilly down the road. The lowers (Moog K80197) were even more; Fletcher’s charged me $ 179 each; they go for $ 69 each at O’Reilly.
While I know all shops do some retail markup, I didn’t expect markups of over 100% on the parts. Overall, the experience left me mixed. I’m glad that the van was fixed competently, and they didn’t try to sell me things that I didn’t need, like I’ve seen happen to other people. But the parts markup felt like a sneaky trick. I’m sure someone gets a nice bonus for that markup. If I had thought to check, I would have gone and picked up the parts myself.

Great service, good prices. They are a competent group, with no long waits, even on weekends.