Tatum Ranch Cleaners

Not very friendly staff, the younger gentleman makes it seem like it’s an inconvenience for him to walk to your car (in a drive through dry cleaner)… I started going to the cleaner across the street on the north east corner and couldn’t be happier.

They have recently changed management/​owners and their customer service is now terrible! Not only was my dry cleaning not ready on time but their prices and quality of service are awful! Consumers beware of this location!

This is under new management in the last year or two. We have been using this facility ever since we can remember (have lived nearby for 13years, only have electronic records dating back to 2000, but if it was open prior to that, we were using them then too). There have been a few things along the way, but former owners were more customer oriented. Recently have experienced horrible service… lost 2 garments and ruined 1 in the course of 4 — 6 weeks (March/​April 2010). They ultimately found one of the garments, claimed I never brought the other in, and explained that it is «impossible» for dry cleaning to shrink my $ 100 linen pants (so apparently I gained a boat-​load of weight and grew 3 inches taller in the week between dropping off and picking up?). When I explained we’d been coming there weekly for over a decade and hoped that they would reimburse a very loyal customer ~$ 200 for the permanently lost or ruined garments, the owner explained he could not do that for every customer as he’d go out of business… that must be an indication of how much they lose/​ruin? Otherwise, $ 200 out of the thousands we have spent would be a drop in the bucket to retain a valued customer. We will NEVER return… there are plenty of other options… one directly across the street in fact.

Luckily, I don’t have a job where I have to dress up in a suit every day so my dry cleaning bills are much less than they used to be. However, I do wear things that need to be dry cleaned every now and then, and I’ve used Tatum Ranch Cleaners here and there for those needs over the past few years. Their location is convenient if you live anywhere near Tatum and Dynamite.
Unlike Patty C, I’ve had good experiences with Tatum Ranch Cleaners. My dry cleaning is always ready when they say it will be, and I feel the prices are not crazy expensive… they do a good job. Bonus — they have a drive through and when Minnie is in the car with me, they bring her a doggie treat. Anywhere that offers doggie treats gets an extra star in my book! Funny because usually the reason I need to take my stuff into the dry cleaners in the first place is because Minnie’s hair is all over it!

This dry cleaners clearly employs people who do not know what they’re doing. Orders aren’t ready when they’re supposed to be. A pair of expensive dress slacks were sent home with another customer. After 4 trips to this cleaners and many phone calls to the manager have yielded zero results. The slacks are still with the other customer, or so I’m being told. I feel it is their responsibility to retrieve these slacks or give us a refund but they expect us to wait yet another week which would put this into 3 weeks. This is extremely irresponsible. On my 4^th trip to the cleaners July 14 I observed another customer complaining that her jacket was lost. Either the employees are misplacing items or sending items home with other customers. We are out $ 150 plus tax and the gasoline it took to drive to this establishment 4 times.
I have to add that I don’t appreciate having to «rate» this company to get my post to go through because this particular dry cleaners does not deserve even one star.