Big O Tires

Just passing through on our way back to California when we ran over a nail. Was able to get a repair on the tire instead of needing a completely new one. Big O to our rescue! Everyone here was friendly and honest especially James! Prices are very reasonable. I am a Big O fan for sure!

Every time we have gone in for service for 6yrs now Cameron has made our visit 100% a pleasure to do business with Big O. Never a disappointment.

DO NOT GO HERE!
I was having issues with my brakes. In fact, I had to press the brake pedal halfway down for the car to even begin slowing down!
I took it here, to Big O tires and told them this and was hoping they would look into it. They CHARGED ME $ 400 to change out the brakes and rotors because that was their best guess. I know this is a situation that is trial and error. And I wasn’t upset that they did this and it didn’t fix the problem. What I was upset with, was that they gave me the keys and told me it was perfect! He even told me the master mechanic test drove it and said it was exactly how it was supposed to be
Who am I to argue with a master mechanic? Well, the pedal didn’t change one bit, and I called them back the same day about it. They told me ‘no, the brake is how it is supposed to be. It’s supposed to have a little give in the pedal before the car slows down.’ I insisted that this is not how the pedal was for over 6 years. He continued to reiterate to me that I didn’t know how a brake pedal was supposed to be.
To remedy the situation, I took my car to MCO tires. They looked it and found the problem in the brake booster and brake master cylinder. Once they fixed it, they test drove it and realized something wasn’t right still. BIG O TIRES DIDN’T CLEAN THE ROTORS BEFORE THEY CHANGED THEM A FEW DAYS PRIOR!!! They couldn’t even do the job I paid them to do properly.
AVOID THIS HORRIBLE BUSINESS AT ALL COSTS!

TERRIBLE!
They were absolutely terrible! They didn’t sound like they had any idea what was going on with my car, they lied about what oil they used in my car and also didn’t know anything about the oil. I asked them to check my breaks and they said they had taken off my tires and looked at the inside break and they did NOT do that I was there and I was watching them. All they did was lie to me about what they were doing to my car and on top of that the workers were rude and did not seem to know what they were even doing. NEVER GO THERE. They also seemed to try to con me because i was a girl, they were so terrible.

I couldn’t have been more happy with them. I was in a hurry and not sure they would have time to do an inspection on my car. They said they would try. It was in and out within a very short amount of time and I was on my way. I would highly recommend them. Thank you for being so quick.

**DO NOT GO HERE**
The tire pressure sensor light came on in my car. I stopped at Big’O’Tires (since Midtown Tire had a 3 hour wait), in Cedar City, to get a puncture in my tire patched up. After the service was done, I was told by a manager (Cameron) that «the puncture was to small to charge for service.» No invoice, no receipt. It should have been a red flag for me that I got my tire serviced for free. So, being naïve, I believed the gentleman and went on my way. I did not even check the tire (MY FAULT!).
Fortunately for me, I did not have to drive the car very often in those two weeks.
My tire pressure light came on again and so my husband I assumed it was the sensor. We took the car to the Toyota dealership in St. George to get it fixed.
We received a call from Toyota Service asking us to go back where the cars were being serviced. Once we arrived, I was asked exactly what service I received from Big“O’Tires. I told them exactly what the manager told me when I had the «patch work» done. He, as well as the mechanic (I did not get his name! Very helpful and nice as well), informed m]e that no patch was done to my tire. Instead, my tire had been filled with beading seal, due to the whole inside beading of my tire missing. (PICTURES ADDED). To my surprise, I was very upset. The «sealant» looked like glue on my tire on both sides of the tire. My tire looked as if my tire was ripped apart. Had we continued to drive the car, the higher the risk of the tire to be blown off the rim.
Seeing as I didn’t pay for service, I was scared Big’O was not going to have me in their system. So I called and asked if I was still in their system and what service they have listed under my name. Again, I was speaking with the manager Cameron. He said «Yes we do have you in and the service of your flat tire being fixed.» I never had a flat tire! I’m just glad they have me registered in that day. He then asked if I wanted to schedule another service, to which I replied no.
I then explained to him what Toyota service found. I explained that the sealant looked like glue, to which he corrected me Immediately stating «It is not a glue, it is a sealant.» Ok… Regardless of the proper name, the tire looks awful and it is extremely unsafe to drive. He then begins to tell me that Toyota is merely trying to sell me tires that I probably don’t need. So, I pass the phone off to the gentleman at Toyota Service to explain what he found to Cameron himself. As soon as I pass of the phone, Cameron says «Ok, how much is this going to cost me?»
Wow. That is a wonderful way to deal with the problem your business caused in the first place.
Cameron did not want to help with our tire situation. I did not ask for money, all I asked for was an explanation as to why my entire tire was covered in «sealant» and I was lied to as to what service was done to my car. Cameron «highly suggested» that I instead drive my car to the closest Big’O to get my tire fixed. Of course, I refused. I already put my car at risk with Big’O and was not stupid enough to do it again.
Cameron’s solution was to call the Big’O in St. George and have a replacement Sumo Kumho tire delivered to Toyota. While I appreciate the replacement, it does not take away the fact that my tires were left horrendous.
I have since called Big’O corporate and explained my situation and they will be taking care of these issues firsthand.
I, nor my family, will be setting foot in another Big’O.

I always come here for my oil changes. Their mechanic Sam has always nailed my auto woes. Tim and Cameron have always got me the fair prices on my tires.

staff is friendly, and its a good show.
but they are sneaky and will con you out of anything they can!
i brought in my car for an inspection.
they broke off 3 of my lug nuts (tightening them down WAY too hard) and stripped some threads. so a 15 minute job took 4 hours because they had to get a kit and «re thread» the one they broke. then tried to charge me $ 5 PER LUG NUT. and $ 35 for the repair! when it was all along their fault.
came another time and had new tires put on. i paid good money for them, (small passenger car and i paid $ 140/​tire) i got two of them on. first off i had to come back because one was severely off balance. (going 30 MPH down main street had a huge wobble) so i went back, they «fixed it» i left and realized there was little to NO air in a tire… had to fill it up. went on freeway next day and the same tire had a huge off balance. so. went back AGAIN and they told me it was probably a faulty tire… replaced again. they tried to charge me $ 100 just for the new tire. i had to put up a big fuss.
(a month later the tread on tire separated, and Big 0 refused to do anything about it)
I am a smart girl who knows my way around a car. and they treated me like i was just a stupid girl that could be told anything, and acted surprised when i said something back and told them they were wrong.

Great service!
Developed a wobble in my front end on a road trip, they diagnosed
It to a separating tread on one of my front tires
They had two of the heavy duty truck tires my vehicle requires and changed them out in less than one hour.
They also rebalanced my rear tires, diagnosed and cleared a check engine light for free!
I was able to buy the failed O2 sensor down the street at the auto parts store and repair it myself which saved some money.
Thanks for the help Tim!

PROBABLY THE BEST MECHANIC SHOP EVER!!! The whole crew was amazing but Special thanks to Tim and Cameron because I remembered their names.

These guys are pretty cool,
I didn’t read the last review until i was already in the place getting new tires put on my H1 Hummer. So after i read this review i started paying close attention to what was going on.
The manager was awesome and down to earth. Even though the job was alittle harder then they expected, the tire guys and manager remained calm and continued to check on me to give me up dates. And the price was practically a steal.
I see no reason why you couldn’t go here for service.